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Verified Reviewer
New Reviewer

Pissed

I have tried contacting this support team. I made a withdrawal request and they deposited the money and immediately withdrew it from my bank. Im pissed

User's recommendation: Horrible! Do not use them.

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ID
#3869297 Review #3869297 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$1500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Don’t want to get flagged as a day trader today

Want to go on and conduct business today on Robinhood without being flagged as a day trader at this point
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ID
#3868664 Review #3868664 is a subjective opinion of poster.
Pros
  • Pros and cons
Preferred solution
Information

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Verified Reviewer
New Reviewer

Locked out of my account for months immediately after already spending months unlocking it

So I got a new phone and to get around the two step I had to update the new phone number where I finally got around to do it so they would take forever to respond to my emails their calls were unhelpful but eventually I was able to get the account unlocked. The first thing I buy was a towed truck because I needed to tell my car it was stuck, immediately it makes the card go into some sort of restriction mode including the whole account and ever since then I have not been able to use the money. Upon contacting support they asked me to supply them with specific documents my Social Security card(yes a front and back photo), an old bank statement and my ID. Since having sent these things its still been six months Ive been going back-and-forth with them about unlocking this account. Essentially they stole 15 grand from me just about. As I continue to try to get the account unlocked maybe the circumstance will change but as of right now Im homeless because of Robinhood.

User's recommendation: Never use this app unless you want to be robbed.

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ID
#3867402 Review #3867402 is a subjective opinion of poster.
Product
Robinhood Account
Pros
  • In the most bare-bones way possible you can invest
Cons
  • In the most bare-bones way possible you can invest
Loss
$12
Preferred solution
The money I made in my brokerage and spending account with Robinhood by investing.

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Verified Reviewer
New Reviewer

Robinhood has had my account locked for going on 60 days!

Almost two months ago I was restricted from my account for what they deemed as " unauthorized purchases" Can you believe for two months I have been restricted from purchasing, selling, trading, transfers, all because I used my very own debit card to my checking account to which I sent My bank statement with my name, address, account number to which was link to the account they say was used to make an unauthorized purchase. Even after the bank printed everything out so that even a first grader could read and see my name and signature on the account and it was sent in PDF file format. My documents were denied close to 20 times because they stated it had to be in PDF format to which it was. I have since filed arbitration on them through Bachua Law Firm. They Not only robbed me but allowed me to make purchases with my bank debit card for over three months before saying the card was unauthorized. For Christ sakes the card is in my name and linked to my account and you keep sending the same redundant and requested documents request for documents you have received ten times over. Are you in my situation? Thanks to new fine print by Robinhood we have to take it up through arbitration now versus a lawsuit. We need to band together for a class action today!
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ID
#3862651 Review #3862651 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Withdrawal disabled
  • No customer service
  • Betray their own clients
Loss
$38
Preferred solution
An undisclosed amount as should be determined by arbitration, lawsuit, or by the decision made which is upheld by law.
New Reviewer

No service

I made an attempt to call the number provided on this website and it went straight to voicemail. This is extremely frustrating Im not able to get in contact with a representative.
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ID
#3861582 Review #3861582 is a subjective opinion of poster.
Location
Pompano Beach, Florida

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Verified Reviewer
New Reviewer

Updated my account

Robinhood - Updated my account
I updated my info and two factor identification still has my old info and I cannot access my account. I need help please. Please see photo ID to confirm identity. I cannot access the old email on file, my new email is chris.abernathy1087@***.com, my new phone number is 469-919-****.

User's recommendation: Make sure to verify info.

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ID
#3861383 Review #3861383 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Very difficult to get customer help
Cons
  • I want to speak with a human being
Loss
$300
Preferred solution
I need access to my account please

I have tried so many times to call and so far no response

Cannot log into my account for about 3 weeks! I am unable to log in to view my account and make any purchases or to sell stocks.

User's recommendation: Gray website until recently.

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ID
#3858713 Review #3858713 is a subjective opinion of poster.
Location
Revere, Massachusetts

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Verified Reviewer
New Reviewer

Help with logging in

It's very complicated to get logged in and then when I try to call they tell me to go to there website I would rather talk to someone on the phone
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ID
#3858481 Review #3858481 is a subjective opinion of poster.
Pros
  • Can make trades
Preferred solution
Logging in to my account

Someone besides me is trying to login to my account

Someone stole my iphone and got into my iCloud, comprising my account. I cant talk to anyone there to discuss my problem. Im not looking to press any charges, this seemed to be the only way to get through to you
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ID
#3857742 Review #3857742 is a subjective opinion of poster.
Location
Sanford, Maine

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Verified Reviewer
New Reviewer

New email

The automated service tells you to go online and click on their customer support if you can't get on to their website how are these your website how are you supposed to click on there they don't give you any options they don't give you any help that don't give you any customer contact. I would never invest in anything that had to do with Robin hood.

User's recommendation: Don't bother with a company you can't get a hold of.

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ID
#3856357 Review #3856357 is a subjective opinion of poster.
Cons
  • No customer service phone
Preferred solution
Someone to call me and speak to me oabout my account.

Case2433****

I'm not getting any answers to what is going on with my account, it's very frustrating you have tied up my money for more than 3 weeks now, I want access to my money, or an explanation for what's going on
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ID
#3856353 Review #3856353 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

I need to login into my account

I have new a phone and a new email address. I need to know how can I login into my account. So please contact me at my new email address, which is mulder.life9@***.com
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ID
#3855775 Review #3855775 is a subjective opinion of poster.
Location
Ashburn, Virginia
Preferred solution
How can I login into my with my new phone and new email

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Verified Reviewer
New Reviewer

I will like to talk to someone at robinhood

I did a transfer that I didn't want to and robinhood took the money and I am finding it difficult to get my money out the money isn't mine

User's recommendation: I don’t know.

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ID
#3854738 Review #3854738 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$3000
Preferred solution
My transfer of $3000 was by mistake

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Verified Reviewer
New Reviewer

New email address and phone number

I need to log in. Not sure if you guys have my correct phone number and email address. I can be reached at 954-643-**** Sadia
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ID
#3852944 Review #3852944 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
I need to be able to login and start investing

Company restricted my account again

For whatever reason you unlocked my account I linked it with my pay card and you restricted it again it has been a week and I don't have access to my funds that are in the account I'm very pissed as this is my paycheck and I use my Robin Hood as my main debit account I want to see compensation for the interest my rate of interest 24% daily my account is restricted and I don't have access
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ID
#3850497 Review #3850497 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
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