New Reviewer

Cannot use my account

I am unable to use my account as there is no help correcting my locked out. My kid account is locked too.
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ID
#2942969 Review #2942969 is a subjective opinion of poster.
Preferred solution
Like to get my account working.
New Reviewer

Locked out my account

I need help changing my password Im locked out of my account help help help help help help help help help help help help help help help help help help help
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ID
#2942830 Review #2942830 is a subjective opinion of poster.
Cons
  • Horrendous customer service
Preferred solution
Full refund

Cancel deposit from bank account

I made a deposit transfer from my Bank to robinhood for a $1000. I need to cancel this transfer ASAP how do I cancel it before it hits my bank? I made this transfer today October the 4th. You can also contact me at shondahastings2@***.com
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ID
#2942454 Review #2942454 is a subjective opinion of poster.
Location
New Braunfels, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I see I have an account deficit I would like to know how come

I see $539 is missing from my account when I check they say I have a deficit and I would like to know how did it happen
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ID
#2942215 Review #2942215 is a subjective opinion of poster.
Loss
$539
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't withdraw. Why?

They said that I should go on the app or website and didnt give me any information on what time I could call back and just ended the car call and Ive been waiting about four months now to withdraw the money that Ive had just sitting in there and I also still have stocks that I am going to have a long haul that Im keeping an Robinhood but Ive been waiting for months now to withdraw the 300 and change dollars that I have to transfer into my

User's recommendation: Customer service is horrible I’ve reached out at least 10 to 15 times I have done everything they asked sent my ID sent everything that they wanted me to send and they still did not unlock and on disable on disable with drawl well it is ridiculous in my opinion because it’s my money that I added into Robin Hood and I chose to sell.

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ID
#2942019 Review #2942019 is a subjective opinion of poster.
Pros
  • Takes your money
Cons
  • Too many to list
  • Customer service doesnt solve anything
  • Entire app is a con
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account

I cant get into my account, and Id like to speak to someone ASAP please thank you. Trued going and changing my password but but I never get anything at my email.
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ID
#2941311 Review #2941311 is a subjective opinion of poster.
Pros
  • You can use app
Cons
  • Customer service is very slow
Preferred solution
I’d like to get into my account
New Reviewer

Reporting fraud

Someone has been using my information and taking my money from account to use on your app and this is not me.
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ID
#2941105 Review #2941105 is a subjective opinion of poster.
Location
Palm Springs, California
Preferred solution
Close this account and cancel all fees

Account created illegally using my email address

I have been receiving emails of an account created and the person doing many trades, all through my email address which I did not approve. This account needs to be deactivated immediately. There is NO easy way to contact support to do this, as everything is done through the app which I obviously do NOT HAVE or know the log in information to get in. I am extremely upset about this, as there should be an easier way to contact them for issues like this.

User's recommendation: DON'T USE THEM.

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ID
#2940652 Review #2940652 is a subjective opinion of poster.
Location
Redondo Beach, California
New Reviewer

My account is locked

My account is locked out and the app will not recognize my email or password. Getting help from your team has been very frustrating and there should be an easier way to contact you without using the app. I'm not a happy camper right now and feel you have wasted a lot of my time today. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#2940587 Review #2940587 is a subjective opinion of poster.
Preferred solution
Unlock my account!
New Reviewer

Locked out

I've been locked out my account since May! I get text about my account, but can't log in . I don't even receive a new password link.
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ID
#2940559 Review #2940559 is a subjective opinion of poster.
Pros
  • Easy trading
Cons
  • Easier to get hacked
  • Non-existent customer service
  • And nonex
Loss
$3000
Preferred solution
Full refund
New Reviewer

Need to update my phone number

Just said go online to ask questions I cant log in without updated my phone number please helpne been a week
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ID
#2940108 Review #2940108 is a subjective opinion of poster.
Preferred solution
Be able to access my account

Unauthorized payments

Robinhood - Unauthorized payments
I didn't make payments of 31.00, and I got charged 4 times I have been trying to call you guys but no answer. I would like a refund of those payments because so have a son to take care of, and I'm not working.
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ID
#2940005 Review #2940005 is a subjective opinion of poster.
Cons
  • Customer service
  • Contact
Loss
$155
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Locked out since i changed number