Claim

Re: My claim my update review 279**** Hi Bill: You are right!!! I didn't placed a LIMIT ORDER! It is my mistake! Thanks in advance! Sincerely yours Enrique Case ID: 1995**** On Fri, Aug 20, 2021, 15:24 Robinhood Support <;;;;;help@***.com> wrote: Hi Enrique, First off, thanks for reaching out! A Limit order is an order to purchase at a specified price or better. The trades you placed were Market Orders. It's important to know that the price displayed on Robinhood is the price of the last trade as reported by NASDAQ, and not necessarily the price at which your order will execute, even if placed immediately. The prices at which shares are available for selling and buying are called the bid price and the ask price, respectively. The bid is the highest price investors are currently willing to purchase a stock. The ask is the lowest price investors are currently willing to sell the stock for. The bid/ask spread is a pop up screen after tapping the question mark (?) next to Market Price when buying or selling a position. A market order is an order to buy or sell a stock at the best available price. Therefore, if you place a market order to sell, the market will work to fill you at the best bid price, and if you place a market buy order, the market will work to fill you at the best ask price. Please note, it's also possible for your order to fill at a higher or lower price than the recorded high/low for the day. This may happen if the order is not executed in a 100 share (even lot) increment because the recorded high/low is based on even lot executions only. You may possibly avoid executions far from the last trade price by placing limit orders. A limit order will only execute at your limit price or better. Check out our Help Center for more information on Order Types and please let me know if I can help you with anything else. I'm here to help! Sincerely, Bill Case ID: 1995****
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ID
#2795072 Review #2795072 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Can't log in, impossible to proceed

I changed my phone number and its impossible to log in without my old number or to update to my new number. It just keeps redirecting to a support page that is missing the info on how to change your number. I tried calling and they told me to log on. BUT I CANT.
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ID
#2794683 Review #2794683 is a subjective opinion of poster.
Preferred solution
Access to my account
New Reviewer

New e-mail. Can’t access old email

Cannot access old email. Need to put new e-mail address in. Is there a number to call to help me ? Is there a tech support
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ID
#2794662 Review #2794662 is a subjective opinion of poster.
Preferred solution
Change of e-mail address
New Reviewer

Hola no puedo entra a mi cuenta en mi celular le envié documentos para actualizar la cuenta y ahora mi cuenta sale en blanco

No es que estas pasando quiero seguir haciendo hinbersiones después de que ustedes actualizan la cuenta cuantoS tiempos tengo que esperar para ver mi cuenta en mi teléfono
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ID
#2794016 Review #2794016 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Poder entra a mi cuenta desde mi celular y poder vender comprar no tengo tengo acceso a mi cuenta !necesito saber que está pasando tengo dinero invertido en doggoin
New Reviewer

Account Overview

Something is wrong with the account and my money is stuck. I need access to my account so I can access my funds.
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ID
#2793604 Review #2793604 is a subjective opinion of poster.
Location
Richmond, Virginia
Loss
$500
Preferred solution
Full refund
New Reviewer

Locked out

I cannot get into my account. It says my password and username are incorrect. Ive tried multiple times to reset the password but continues to keep me locked out
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ID
#2793369 Review #2793369 is a subjective opinion of poster.
Location
South Jordan, Utah
Preferred solution
To get into my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Hi Taby, Enrique Valle (Case Number: 1995****)

Robinhood - Hi Taby, Enrique Valle (Case Number: 1995****)
Robinhood - Hi Taby, Enrique Valle (Case Number: 1995****)
Hi Taby, it's me Enrique Valle (Case Number: 1995****) This is the response to my request for the 6 GME shares purchased yesterday Aug 19/2021 at 07:17 am. Case Number: 1995**** From Robinhood · noreply@***.com To enriqueva2016@***.com Date Aug 19, 2021, 07:17 You have submitted a market order to buy 6 shares of GME. If you have any questions, you can contact us. - The Robinhood Team Thanks Taby for your response as a Robinhood trader. sorry for my poor English. I am Spanish people. Let's get to the point, with your argument you are telling me that you seek to destroy the client, instead of giving him the best price opportunity for his benefit. Is that what you tried to explain to me? And if so, this generates mistrust in your procedure that is not clean and transparent. This means that each Trader's sales should be evaluated for EFFICIENCY and NOT volume. Having the criteria of WHEN A PURCHASE SHOULD BE STOPPED or WHEN IT SHOULD BE EXECUTED IN FAVOR OF THE CUSTOMER, is essential to CREATE CONFIDENCE IN THE SYSTEM and not crazy for an excessive ambition of commissions, without considering the situation EXECUTING THE PURCHASE AT EXAGGERATELY HIGH PRICES, without measuring the consequences. There are two things: - I don't blame you if you lack training because your answer. And if so, the only guilty is Robin's VLAD CEO. - Or maybe you know what you are saying and hide a double intention towards your clients. ..Before a Jury of Traders if you give them an equal answer GETTING THE HIGHEST PRICES IN THE MARKET, you would qualify ZERO, they would take away "your license" and prevent you from exercising again and thus prevent you from continuing to risk and destroy your customers. At 09:30 am yesterday August 19th day of purchase, the price of GME was $ 155.21 and not $ 156.77 that you sold me my 6 shares. The price of $ 156.77 occurred at 09:20 am and not at 09:30 am. In other words, it was not yet "opening" time. You damaged my average of $ 155.30 and raised it to almost $ 157, because you sold me the 6 shares of GME at the highest price in the market (at 09:20 AM), that is, $ 3 higher than my requirement. Your duty and responsibility as a good Trader was to CANCEL THE ORDER instead of buying it, because you are trained to IMPROVE THE AVERAGE PRICE of your clients and NOT DAMAGE IT, but perhaps you did it because of your excess of ambition and wanting to earn the commission of the sale, seriously harming me . ..If you were the owner of your own Trading Buffet and a client approaches you to give you his money for investment and you tell him that you are going to get the highest prices in the market, instead of optimizing them at low prices, sure I would run away and your business would go bankrupt! That's EXACTLY WHAT YOU DID WITH ME. This has been a devastating blow to my investments in GME. With what you did, you prevented me from continuing to buy GME at the LOW. You caused me IRREPARABLE DAMAGE. Thanks to your negligence, my GME account is in RED. The purpose of investing more than $ 900 in 6 stocks was to improve my average and stay in BLUE and keep buying st the LOW, but you damaged MY PLAN in a dangerous and reckless way. So you think I invest money to make myself worse? Is that what you think? Put your hand on your heart and tell me, would you invest your money to get worse or better? I demand for the last time, that you fix the problem at my required price in the above order of $ 153.81 With respect, Enrique Valle placeholder image Account No. (RHS) 99440**** ID # 00004534****
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ID
#2793342 Review #2793342 is a subjective opinion of poster.
Loss
$923
Preferred solution
Full refund
New Reviewer

Transfer

Robinhood - Transfer
Robinhood - Transfer
My money is in total value and I would like to transfer it back to my bank account? When I try to transfer money it has $0.00 to transfer back to the bank, even though my total value is over $1000. How do I proceed?
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ID
#2793187 Review #2793187 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Fraud

Robinhood - Fraud
Look robinhood took 6,000.00 from my bank account and they said they was going to return the money but the person who hacked my bank account spent my money using their app and now it has been nearly a year and they not gave my money back I can not contact them cause it is no number on them.. my number is 501590**** call me if you want to help me I give you all the information you need
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ID
#2793179 Review #2793179 is a subjective opinion of poster.
Pros
  • Get my money
Loss
$6000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service phone numbers

I called both of the phone numbers listed on this page. Neither one of them work. There is not a live person. It is just a recording telling me to visit the app or pc . What a joke and trickery/ No wonder they got sued and had to pay all the money out
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ID
#2792916 Review #2792916 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account has been hacked

I have been trying to contact someone and no one is responding to my emails nothings been sent to my email. Please email me at k0320sos1980@***.com. For some reason when I try to access my accout to rest my password I put I. My email and nothing comes to me.
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ID
#2792697 Review #2792697 is a subjective opinion of poster.
Preferred solution
Access to my account!

Customer Service

Worst service of any company I have ever dealt with! Lost thousands of dollars because my account was blocked for a week for no reason

User's recommendation: stay away.

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ID
#2792501 Review #2792501 is a subjective opinion of poster.
Location
London, Ontario

No response from the company

Nobody from the company had contacted me about this issue yet and I am highly upset. I would like to have this issue resolved as soon as possible.
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ID
#2791971 Review #2791971 is a subjective opinion of poster.
Preferred solution
My account

Can not get my password reset

Im trying to reset my password but Im not getting the email link from you. Is there a phone number I can call
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ID
#2791900 Review #2791900 is a subjective opinion of poster.
Location
Schenectady, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot access account

It's asking for a code that neither Microsoft authenticator or Google authenticator match is nothing the same amount of numbers makes no sense I've been locked out for over 2 weeks
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ID
#2791874 Review #2791874 is a subjective opinion of poster.
Location
Brooklyn, New York
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