Locked out of account

Hi, I have a new phone and do not have the back up authentication code. When I try to verify my identity it tells me its not correct and to contact support
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#3545205 Review #3545205 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Horrible app worst one period no way to contact anbody

1.0
Need to get into my account there is no number to call anybody no email to write and I neeed to get into my account yesterday

User's recommendation: Don’t sign up.

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#3545137 Review #3545137 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Need to get into my account no number to call scam app

1.0
When I try to log in and it text the verification code it does not come to my phone anymore and I don't remember my backup code I need to get back into my account yesterday!!!

User's recommendation: Robin Hood is a joke there no number to call.

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#3545125 Review #3545125 is a subjective opinion of poster.
Pros
  • Great at lying
Cons
  • Customer service
  • Can not access my accounts
Preferred solution
Need to get into my account
New Reviewer

Trying to

1.0
Need help logging into my account or to see if my account is still active since its been awhile since I have used it
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#3544930 Review #3544930 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Easy to download
Cons
  • Customer service or lack of none
Preferred solution
Help
New Reviewer

I have been a victim of identity theft and I cannot speak to anyone directly.

1.0
I dont want to email when something is a serious as identity theft. I need to be abl to speak with a human being.

User's recommendation: Don’t use if you are going to want to talk on the phone with representatives.

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#3544773 Review #3544773 is a subjective opinion of poster.
Preferred solution
Remove this email from an account because I did not make it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Can't get into account

Im not able to login to my account , please I need to manage my money and I cant my email is lovelie.jourdan001@***.net
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#3543515 Review #3543515 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
To get into my account

Robinhood need customer service representatives that you're able to call direct.

1.0
Customer service sucks. You can't even complain unless you use 100 symbols. I have never known of a financial institution that doesn't offer a telephone number for customer service concerns.
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#3541897 Review #3541897 is a subjective opinion of poster.
Location
Borger, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cannot reach customer service

2.0
It seems impossible to contact anyone at Robinhood pertaining to my investment. I have received a return phone call or anything.
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#3541494 Review #3541494 is a subjective opinion of poster.
Location
San Jose, California
Preferred solution
Information about my investment
New Reviewer

I forgot my password

1.0
Robinhood - I forgot my password
I forgot my password I tried to contact with Robinhood stock for 4 months already and I dont have any answers

User's recommendation: No comenta.

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#3539987 Review #3539987 is a subjective opinion of poster.
Location
Livermore, California
Loss
$1500
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Account access denied, account has been hacked.

1.3
I have left my investment alone for a while now, but Saturday when i tried to log in it would not let now its 5/3 /2022 their has been two large unauthorized withdraws from my checking account to Robinhood. I would like someone to call me. Luther Turley 770-314-****

User's recommendation: Do not leave you bank accounts linked to this web site..

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#3539552 Review #3539552 is a subjective opinion of poster.
Location
Cedartown, Georgia
New Reviewer

Can’t get a hold of these people by phone

1.0
I want to speak to a representative now if you can call me my name is Wayne at 248-760-**** that would be great
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#3539543 Review #3539543 is a subjective opinion of poster.
Location
Hastings, Michigan
Preferred solution
I want to talk to A representative

Account

Its a damn shame I couldnt speak to any body about my account. I wouldnt mind if I could have spoken to anybody.

User's recommendation: Access to speak to someone.

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#3536999 Review #3536999 is a subjective opinion of poster.
Location
Grand Prairie, Texas
New Reviewer

To get my money out

1.0
Refund my money please please I needed it before all of it is loosing it was a mistake to be with you
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#3536933 Review #3536933 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Loss
$250
Preferred solution
Full refund
New Reviewer

No reason

1.1
Since I invested my money I keep loosing it I need the rest of it now before is gone and send it to my account
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#3536916 Review #3536916 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Fraud

1.0
Someone opened an account using my credentials and I cant contact them to close it without having to create an account with them. I dont want an account and I want the one thats been open in my name illegally closed. You cant reach them by phone because it tells you to go to robinhood.com to create an account to be helped. Its so frustrating!

User's recommendation: Wouldn’t recommend.

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#3536257 Review #3536257 is a subjective opinion of poster.
Service
Robinhood Customer Care
Cons
  • Customer service support
  • Customer service hard to reach out
Preferred solution
Get a fraudulent account in my name closed!