New Reviewer

Pissed off customer

Cant close my account!!!!! Tried so many times its ridiculous! You have a horrible website! Please help me close this!
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ID
#3496066 Review #3496066 is a subjective opinion of poster.
Location
Cape Coral, Florida
Preferred solution
Close account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot access my account

I have tried for five months to get to my account. My phone number has changed and I have gone through the steps of your identification and still denied. Your system says you will email me but I never get a response. Does the SCC know what you're up to here?
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ID
#3495223 Review #3495223 is a subjective opinion of poster.
Pros
  • No customer service or contact
Cons
  • Are denying access to my account
  • Terrible customert support
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Locked outta app and account restriction

I've been locked outta the app and account for 3 weeks I need help It's risicoulas I can't get any customer service For this close my acct
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ID
#3494950 Review #3494950 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
I need my account phone number updated to log in and my account in restricted

No customer service

my account was hacked and i could not get any help, Its been a week and they keep sending the same support e-mail that does not help.

User's recommendation: Stay away.

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ID
#3491908 Review #3491908 is a subjective opinion of poster.
Location
Anchorage, Alaska

Can't upload id

Robinhood - Can't upload id
I fill the application to open an account there is requirement up load back of the ID photo I can't up load I need help

User's recommendation: Keep in file.

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ID
#3491906 Review #3491906 is a subjective opinion of poster.
Location
Diamond Bar, California

I’m not able to reach any customer service numbers

I change my new device I couldnt log in and I need to talk to representatives and no one I can speak to solve my problems I need help immediately, whats going on even I tried to email them back and forth and still waiting, nobody tried to call me still waiting
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ID
#3491613 Review #3491613 is a subjective opinion of poster.
Location
Santa Ana, California

I couldn’t get into my account and I had messed up the 2 factor process..

I had a hard time understanding how to do the two factor and link the authentication app.. Im a bit new to the wallet so I will figure it out now slowly. Thank you for resetting the 2 factor and I am back in my account.. thank you for your help..
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ID
#3491476 Review #3491476 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Can not log in new phone number

I can not.log into account and get tax information. I have followed sending liscens and photo but no answer or access still. Today is dead line and I been asking for days.
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ID
#3491040 Review #3491040 is a subjective opinion of poster.
Location
Dahlonega, Georgia
New Reviewer

Cannot access account

I did everything is possible to access my account. Try reset password. Didnt received email . Try contact support not help.
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ID
#3490834 Review #3490834 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida

Verification

Ive tried to change my number to access my account but couldnt, I put my iD and face and it still wont verify me.
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ID
#3488970 Review #3488970 is a subjective opinion of poster.
Location
Waterbury, Connecticut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account issue with logging in

Their voice operated statement announced to advise to go for their website/app for issues to be reviewed by Robinhood. The worst customer support, ever.Never.

User's recommendation: Never.

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ID
#3488499 Review #3488499 is a subjective opinion of poster.
Pros
  • Easy to work on
Cons
  • Account access issues
Preferred solution
Let the company propose a solution
New Reviewer

I'm opening my account on a new device and I need to know why I'm not receiving the text message

I am going to report this to the consumer agency this is horrible service I need to speak with someone immediately
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ID
#3488145 Review #3488145 is a subjective opinion of poster.
Location
Flagstaff, Arizona
New Reviewer

Can’t get into my account because of a new phone number.

Cant get into account because have a new phone number and I have zero access to account or information pertaining to it now . I have a new phone number. The verification process refuses to identify me . Sorry if I am now Fatter and Older and have sagging skin compared to 8 years ago when took a ID photo ! Its life it happens we age !.

User's recommendation: They are thieves don’t do it !

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ID
#3487167 Review #3487167 is a subjective opinion of poster.
Location
Overgaard, Arizona
Loss
$40
Preferred solution
Full refund

I need to talk to someone

Robinhood - I need to talk to someone
I have verified my identity and still can't receive the 6 digit code, I don't understand why Robinhood just give my money back. I can't even log into my account. Robert P Wilhite Jr, 620 200 ****
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ID
#3487003 Review #3487003 is a subjective opinion of poster.
Location
Kansas City, Missouri

Account

I contacted someone yesterday so I can access my account I tried doing verification with my docs it replied my information didnt match. I really need access to my account asap
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ID
#3486954 Review #3486954 is a subjective opinion of poster.
Location
Charlotte, North Carolina
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