New Reviewer

Trying to update account to access account

Jerked around over and over and over!!!. Ver unprofessional in the way they treat customers. They seem more interest in aggravating you than actually providing customer Service

User's recommendation: Stay away.

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ID
#3962323 Review #3962323 is a subjective opinion of poster.
Preferred solution
A *** human being to talk to

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My information was exposed

My information was exposed to hackers throughout the internet and i try to find out where it comes from robinhood call me and see how to fix this 425263****
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ID
#3961473 Review #3961473 is a subjective opinion of poster.
Preferred solution
Fixing

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Verified Reviewer
New Reviewer

Unanle to access my account

I got a message that my password had been compromised. I have not been able to login since then. I Contacted them to call me. They said they would call me within 30 minutes. That was two days ago and i have still have not received a call from anyone! I tried to change my password but that didn't work either. Now I'm concerned that my money may be gone!! I got a recording when i called both numbers on your site. VERY FRUSTRATING!
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ID
#3959575 Review #3959575 is a subjective opinion of poster.
Location
Johnson City, Tennessee

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Verified Reviewer
New Reviewer

Can not access my account

I was not able to speak to anyone at either phone number. I filled out a request for customer service to contact me two days ago. They said they would call within 30 minutes but no one called me.
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ID
#3959080 Review #3959080 is a subjective opinion of poster.
Location
Nashville, Tennessee

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Verified Reviewer
New Reviewer

I need urgent information about my account I barely look at it and I don’t remember where I wrote down all my information I urgently need to transfer some crypto into my account

I need urgent information about my account I barely look at it and I dont remember where I wrote down all my information I urgently need to transfer some crypto into my account please reach me at 617-893-**** if I dont answer please leave a voicemail or contact me in my email alt : tedost5@***.com Please leave a text message or a voicemail message if I do not answer thank you
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ID
#3958999 Review #3958999 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
New Reviewer

Please call me why you tk out my money account

Please call I did not give permission to take my money from my account every week please call me347339****

User's recommendation: No one answer.

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ID
#3958302 Review #3958302 is a subjective opinion of poster.
Location
Bronx, New York
Loss
$100
Preferred solution
Full refund

Charges on hold need to be released

IIt is very difficult to get to interact via the telephone. A lot of these modern tech oriented services place all consumers in a box and try to change communication and response behavior. They do this by using things such as FAQs, Chats & other non-conventional bi-communication. It becomes very time consuming & ineffectual as a great deal gets lost in translation. A simple phone call would be more concise and better communicated in most cases. By placing certain consumers in a box for a Bot, Chat, or hard to access actual person via telecommunications, places the consumer at a disadvantage and it gives the appearance that the merchant doesnt care, is hiding behind the challenge or fear of dealing with it. I simply wanted an open dialogue via verbal telecommunication to understand what Robinhood was telling me about my situation; and the agent associated with my case would not engage aside from my initial call (which took several days to connect). He did open a case via email, but I needed better bi-lateral communication. He simply would not pick up the phone. The transaction left me in a bad spot at a conference & has left a very terrible taste about the service and am considering moving to a competitor.

User's recommendation: If a merchant doesn’t have an easy way to connect via a traditional verbal method (e.g., telephone) RUN!

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ID
#3956063 Review #3956063 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

U *** suck is why

I don't have a robinhood account but received a text with verification code 858476 and what to know if someone is useing my info.
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ID
#3955721 Review #3955721 is a subjective opinion of poster.
Location
Rocky Mount, Virginia
Preferred solution
I would like to know why I received a verification code from robinhood and I don't have have an account with robinhood.
New Reviewer

Change number

No help at all. Bad bad customer service. I called them no customer service. Which means. No customer service. I still don't get phone number changed.
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ID
#3955610 Review #3955610 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Easy to use
Cons
  • No customer service
Loss
$100
Preferred solution
Update my phone # changed
New Reviewer

Login issue

Help sucks no one to answer phone calls. Need a person to talk to. Links do not get you where you need to go

User's recommendation: Valid phone number to talk to a person.

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ID
#3955347 Review #3955347 is a subjective opinion of poster.
Location
Spring Hill, Florida
Loss
$2000
Preferred solution
Full refund
New Reviewer

I haven’t been able to get in my account for months

I need to update my info and need to be let back in my account I have tried the app or site and can not get in my name is Randall Curtis I have sent you guys all my credentials and still havent been able to get in my account
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ID
#3955043 Review #3955043 is a subjective opinion of poster.
Location
Nashville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have and have never had a robinhood account and you keep sending me statements

I never got through. I got something called rakuten. I wanted to tell Robinhood that I DO NOT nor have I EVER had a Robinhood account.

User's recommendation: Not good for phone contact.

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ID
#3952266 Review #3952266 is a subjective opinion of poster.
Location
Waco, Texas
Preferred solution
Remove me!!! I DO NOT have nor have I EVER had a Robinhood account.

Can't log in

Trying to log 9n to my account and I'm un able too I had to reset my phone and lost all my apps I tried resetting my password and username as still not working can you please assist
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ID
#3947514 Review #3947514 is a subjective opinion of poster.
Location
Tucson, Arizona

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Verified Reviewer
New Reviewer

Need changes made

Needed to make changes to Robinhood account authentication password lock and just get text messages so I can get codes sent regularly
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ID
#3947052 Review #3947052 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Had to find a human

My account was closed it had existing bit coin may also have additional spendable cash. I found out the account was closed when I went to check balanceI would like to request either the money and or bitcoin be refunded or the account be opened so I could transfer the coin and money to another account
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ID
#3943791 Review #3943791 is a subjective opinion of poster.
Location
Lakewood, Colorado
Loss
$500
Preferred solution
Full refund
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