DO NOT DO BUSINESS WITH Robinhood

The absolute worst company to have to deal with. Trying to get my password reset for almost a year now. I haven't had access to my money, transfers, cancellations or anything. Each time I turn around I get another useless email asking me to send this document and that document, I send the documents and then nothing happens. Shame on you Robinhood
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ID
#3501887 Review #3501887 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Transfer assets in Robinhood to newly opened acct

I have forgotten my password and can no longer get access to my account with cash in brookrage can you please assist me matter. Please call me at number listed in this form .

User's recommendation: To be assessed.

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ID
#3501128 Review #3501128 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Its easy
  • Option trading
  • Simple stock trading
Cons
  • Impossible to transfer funds to your bank
  • No response
Loss
$62000
Preferred solution
Need to get access to my previous account and funds

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Verified Reviewer
New Reviewer

Suspicion of being robbed by Robbinhood

I have tried to contact ANYONE at your company, Robinhood. I have called my attorney and he will be calling me tomorrow at 10am because apparently it is unlawful to conduct business in this manner. I would greatly appreciate a call back today concerning theft or negligence on Robinhood's platform. It is an "app-trap" "customer-no-service" system. (i.e. Clark Howard, national syndicated radio program) You have to gain access to your account if you want help. If I can not log in, then I can not request a call. Basically, many people with less than a grand invested using your platform probably just gives up on trying to fix it and Robinhood gets to retain all funds. I'm assuming it is legal if the account goes into a dormant state for a set time say 2 years? However, I'm not one of those individuals and I will fight hard to get this fixed! Again, I would greatly appreciate it if someone would find a moment to please give me a call and help me out a little.

User's recommendation: Always make sure you can communicate with a live person in case of an emergency - I understand that "Apps" work fantastic at solving issues without the need to communicate with a live person however, if there is not an number you can call-seems suspicious.

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ID
#3500913 Review #3500913 is a subjective opinion of poster.
Product
Robinhood Account
Pros
  • Very easy to transfer money to robinhood
Cons
  • Extremely difficult getting money out
  • Very misleading application
  • Impossible to get help by phone
Preferred solution
Full refund

They make it almost impossible to cancel!!!!!

Trying to cancel but website wont let me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3497602 Review #3497602 is a subjective opinion of poster.
Location
Cape Coral, Florida

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Verified Reviewer
New Reviewer

I am the mother of an account holder who recently passed away

My son has just passed away I need to talk to someone about his accounts Can u help me? I know he had accounts with you My contact numbers 334/614-**** I am the administrator of his estate I need to know what to do plz
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ID
#3496562 Review #3496562 is a subjective opinion of poster.
Location
Phenix City, Alabama
Preferred solution
Need to talk to human

Read please

otally disgusting, I was told AH EXTENDED TRADING IS HERE! To be told I have to go on a waiting list????? Ty I lost money because I couldnt trade in your AH EXTENDED FORMAT!!!!

User's recommendation: Suspect at best.

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ID
#3496405 Review #3496405 is a subjective opinion of poster.
Location
Attleboro, Massachusetts
Loss
$400
Preferred solution
Compensation
New Reviewer

People using your system and my mailing address!

People on your system are using my mailing address and you all are condoning it as you have not addressed it nor called me to confirm the issue! There is no phone contact on your end no matter how hard I try to get through to your system! You say you are a reputable company but yet you choose to ignore me and this issue! You continue and I am forced to report your company to the Better Business Burro! You could do the right thing and call me at 309-236-**** but you choose to ignore me!

User's recommendation: This place is a Joke!

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ID
#3496279 Review #3496279 is a subjective opinion of poster.
Location
La Grange Park, Illinois
Cons
  • Not reliable
Preferred solution
Let the company propose a solution
New Reviewer

Pissed off customer

Cant close my account!!!!! Tried so many times its ridiculous! You have a horrible website! Please help me close this!
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ID
#3496066 Review #3496066 is a subjective opinion of poster.
Location
Cape Coral, Florida
Preferred solution
Close account

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Verified Reviewer
New Reviewer

Cannot access my account

I have tried for five months to get to my account. My phone number has changed and I have gone through the steps of your identification and still denied. Your system says you will email me but I never get a response. Does the SCC know what you're up to here?
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ID
#3495223 Review #3495223 is a subjective opinion of poster.
Pros
  • No customer service or contact
Cons
  • Are denying access to my account
  • Terrible customert support
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Locked outta app and account restriction

I've been locked outta the app and account for 3 weeks I need help It's risicoulas I can't get any customer service For this close my acct
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ID
#3494950 Review #3494950 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
I need my account phone number updated to log in and my account in restricted

No customer service

my account was hacked and i could not get any help, Its been a week and they keep sending the same support e-mail that does not help.

User's recommendation: Stay away.

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ID
#3491908 Review #3491908 is a subjective opinion of poster.
Location
Anchorage, Alaska

Can't upload id

Robinhood - Can't upload id
I fill the application to open an account there is requirement up load back of the ID photo I can't up load I need help

User's recommendation: Keep in file.

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ID
#3491906 Review #3491906 is a subjective opinion of poster.
Location
Diamond Bar, California

I’m not able to reach any customer service numbers

I change my new device I couldnt log in and I need to talk to representatives and no one I can speak to solve my problems I need help immediately, whats going on even I tried to email them back and forth and still waiting, nobody tried to call me still waiting
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ID
#3491613 Review #3491613 is a subjective opinion of poster.
Location
Santa Ana, California

I couldn’t get into my account and I had messed up the 2 factor process..

I had a hard time understanding how to do the two factor and link the authentication app.. Im a bit new to the wallet so I will figure it out now slowly. Thank you for resetting the 2 factor and I am back in my account.. thank you for your help..
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ID
#3491476 Review #3491476 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Can not log in new phone number

I can not.log into account and get tax information. I have followed sending liscens and photo but no answer or access still. Today is dead line and I been asking for days.
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ID
#3491040 Review #3491040 is a subjective opinion of poster.
Location
Dahlonega, Georgia