My reasons

I opened up a Robinhood account on my laptop. I put money on that account. I wanted to take the app with me where ever I go so I tried to login on my phone and i got a message saying that that account doesn't exist. I logged out of the account on my laptop to see if i can login on my phone. Again a message saying the account doesn't exist. Then I tried to make an account using the same email that I did before. And it worked, a few months later, I tried to login but I forgot the password and I tried to reset it. Once I reset it and tried to login, again that account doesn't exist. I tried to call customer service, but they don't take customers calls. So I emailed them which agian got me nowhere.i want my money back. My recommendation, don't get this app, it's just a scam.
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ID
#1792678 Review #1792678 is a subjective opinion of poster.
Product
Robinhood Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't log in to my account

There's no one to talk to. They asked me to leave a voicemail.
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ID
#1792642 Review #1792642 is a subjective opinion of poster.
Product
Robinhood Account
Loss
$200
Preferred solution
Full refund

Need to know about my tax document

Didn’t get any help thanks
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ID
#1791068 Review #1791068 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Robinhood Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Could not get immediate assistance from Robinhood.

Need assistance to login into my account. I discovered that I wrongly typed my email id and can't access my account using the password that I used to open the account. after signing out from the account I cant sign back in. Please help. I opened a case. Case Id is
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ID
#1789095 Review #1789095 is a subjective opinion of poster.
Product
Robinhood Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never try them out

Try telling me the account numbers o gave them were not mine . So I take screen shots of my account numbers from my app. And yet because I didn't have my name on the same page ads the account numbers. They took and sold all my stocks and will not let me withdraw the $$$Service sucks
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ID
#1786176 Review #1786176 is a subjective opinion of poster.
Product
Robinhood Account
Loss
$1000
Preferred solution
Fix

Responding consumer

I made mistake your services no customer service respond.
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ID
#1785368 Review #1785368 is a subjective opinion of poster.
Location
Sharon, Massachusetts
Service
Robinhood Customer Care

Unable to contact them

I have an issue with my account but no luck getting a rep on the phone.
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ID
#1780318 Review #1780318 is a subjective opinion of poster.
Location
Pasig, Manila
Service
Robinhood Customer Care
New Reviewer

Please do not be involved with Robinhood stock trading

Robinhood tried to take over $4k out of my savings account unauthorized and now that I want to close the Robinhood account that I placed over $50 in, I can only transfer $3.00 into my bank account and they are making it virtually impossible to close due to a plethora of steps that need to be taken and while doing it online, they navigate you back and forth where you cannot close out the account
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ID
#1776207 Review #1776207 is a subjective opinion of poster.
Product
Robinhood Account
Cons
  • Difficult to navigate and cannot close account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
New Reviewer

This company’s customer service is absolutely abysmal – I have been trying for over 4 days to speak to someone – I get re directed to a web site – call the number & you are told it is an unsupported

See above -- you need more space so you can describe how pathetic your customer service is The company can reach out directly to you and resolve your issue per their website -- total balderdash EFM 708.712.5611
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ID
#1773682 Review #1773682 is a subjective opinion of poster.
Service
Robinhood Customer Care
Reason of review
Poor customer service
New Reviewer

Careful while using Robinhood

Only way to contact Robinhood is via emails. No customer support number. Thus if you have any account issues and if you don't receive an email response within 3 days as they say or in my case 20 days (still waiting), then there are no alternatives but to wait.
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ID
#1764390 Review #1764390 is a subjective opinion of poster.
Location
San Jose, California
Service
Robinhood Customer Care
Reason of review
Poor customer service
Preferred solution
End service
New Reviewer

No if my problem is not resolved.

I can't Trade. For some reason account is negative. I need to talk to a person and I feel like this can be resolved with ease. I put 1500ain the account last week and have not been able to Trade. I am very frustrated and no one is helping me.
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ID
#1756248 Review #1756248 is a subjective opinion of poster.
Product
Robinhood Account
Pros
  • Trade
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered
New Reviewer

My existing account was disappeared

I have existing account under my name. Balance was about $5,300 When I tried open this account in this morning robinhood asked my informations So I thought it was normal procedure for log in and entered my informations. And robinhood opened new account. Where is my existing account? Where is my money? How can I access my existing account? Is there any fraud? Ps answer me ASAP. My number is 213-675-**** My email is eric100563@***.com
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ID
#1711565 Review #1711565 is a subjective opinion of poster.
Product
Robinhood Account
Pros
  • Secured account
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Full refund
New Reviewer

App slowed down dramtically

since an upgrade, the quotes are all incorrect. The option quotes are wrong and the moment I buy them it severely shows my account in negative. I have reached out the customer services several times and all they ask for details and then they tell me engineer will reach out to me and it has been over a month. I am getting so fed up
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ID
#1669073 Review #1669073 is a subjective opinion of poster.
Product
Robinhood Mobile Application
New Reviewer

I don’t receive my free Stock

I need to find out why I didn’t received my free Stock
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ID
#1665952 Review #1665952 is a subjective opinion of poster.
Location
Ashburn, Virginia
New Reviewer

Resolved: Robinhood made a mistake and is slow to respond.

My account shows a deposit reversal. The reversal notice says my bank "gave the following explanation R26". My bank denies that there ever was an attempt to debit the account and has no R26 as one of their codes. I've checked with my bank on the total of unpaid transfers to Robinhood account. Not including the "reversal" withdrawal the outstanding amount is $70. My account now shows a negative balance of $236.24 exceeding the amount of the reversal ($80.00) and the amount reversed and the $9.00 fee they have charged my account by $77.24. Now my trading has been halted while the equities I wish to purchase are in a dip. I'm likely going to change brokers after this.
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1 comment
#1743804

Same problem here. Not to mention their recent admission that my account passwords / pins may have been compromised.

This is totally unacceptable, especially for a 'service' dealing with large - and very sensitive - monetary transactions. At this point, I'd be safer keeping it under my mattress.

Resolved
ID
#1646182 Review #1646182 is a subjective opinion of poster.
Product
Robinhood Account
Cons
  • No personal customer service
Reason of review
Poor customer service
Loss
$9999
Preferred solution
Let the company propose a solution