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THE WORST EVER, HAVVING TO GET MY MONEY REFUDED, ALL EMAILS ARE FROM ROBOTS, NOT ACTUAL PEPLE
SINCE JUNE 5, 2019, I HAV BEEN TRYING T REFUND MY CAH OF 1118.66 WHICH I S AVAILABLE TO ME, THEY ARE GIVNG ME THE RUNAROUND, I FINALLY GAVE THEM MY DRIVERS LICENSE WITH MY HESITATION AND MOST RELUCTUNT, I THINK THEY ARE SCAMMERS, I WANY MY MONEY BACK, IVE ASKED MY ACCOUNT TO BE CLOSED, THEY ABSOLUTELY ARE DOING NOTHING I AM REPORTING THEM TO THE LOCALNEWS, FBI, STOCK EXCHANGE SOCIAL MEDIA, EVERYBODY
Palm City, Florida
Robinhood Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Deliver product or service ordered
Restrictions on my account
Because I have an issue with my account that’s been going on for two weeks now and we keep going in circles of emails that you’ve asked me to upload my ID I could be uploading it they ask me again I do it again they’ll ask me again we’re goin
Stock Trading Services
I began trading with Robinhood Trading Services since March 2018. I've been in and out of trades on the same day since. I've tried setting up sell stops which have always been declined. So I've been monitoring my trades manually. getting in and out no problem. Today I made a couple of trades. One trade is tanking and I try to sell. This notice hits me. See below. Here is their response on the matter: Hi John, Thanks for reaching out. For Robinhood Instant and Robinhood Gold accounts, we define a Day Trade as a buy order and a sell order (or a sell order and a buy order) for the same security in the same day. Buying a stock and subsequently selling on a different day is not considered a Day Trade. If you have Robinhood Gold, the day starts at the beginning of pre-market trading and ends at the end of after-market trading. Making more than three day trades over any five trading day – not calendar day - window will flag you as a Pattern Day Trader (PDT). FINRA regulations dictate that Pattern Day Traders must maintain at least $25,000 in portfolio value (stocks + cash) at all times to continue day trading. For an in-depth explanation of Pattern Day Trading, restrictions, and examples of what constitutes a Day Trade, please see our help center article here. You currently have three day trades in your account: April 20, 2018 * Buy 25 of WNS * Sell 25 of WNS April 23, 2018 * Buy 25 of CTRP * Buy 25 of CTRP * Sell 25 of CTRP * Sell 25 of CTRP April 20, 2018 * Buy 100 of CLF * Sell 100 of CLF If your stop loss were to trigger today it would cause you to complete a 4th day trade causing your account to be flagged for pattern day trading. If you're flagged as a Pattern Day Trader, •…and your portfolio value is $25,000 or more, you can continue day trading and won’t be restricted. •…but if your portfolio value drops below $25,000, you will be restricted from making additional day trades for 90 days. By default, Robinhood enables PDT Protection, which will attempt to warn you before you place the fourth day trade. PDT Protection is a warning and cannot guarantee the prevention of partial executions which may restrict your account. To disable this protection, visit the “Day Trades” screen in your account settings. Please note, disabling this protection makes it possible for you to be blocked from placing day trades for the next 90 days if your portfolio value is less than $25,000. Some things to keep in mind: •If you are flagged as a pattern day trader and end any trading day with an account equity balance below $25,000, then you won't be able to make any day trades the following day. You may resume day trading if you end the day with a portfolio value of at least $25,000. •If you make a day trade while flagged as a pattern day trader with an account under $25,000, you will be restricted from buying any stock for 90 days, regardless of whether or not you are day trading. •Gold buying power represents funds that you could borrow to buy stock, and includes margin provided by Robinhood - you can't use Gold buying power to satisfy the regulation mandated $25,000 portfolio value minimum, which must be made up of settled cash and securities. •PDT rules only apply to Instant and Gold accounts – cash accounts are exempt. •Pattern Day Trader flags last for a full 90 days from the date you exceed the three day trade allotment - the restriction period will be removed on the 91st day. I hope that clears things up. Sincerely, The Robinhood Team Can you help me make sense of it. John S
Robinhood Mobile Application
Reason of review
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