New Reviewer

Bad customer service

Customer service doesnt function on this app Not good for the business If your willing to figure everything out in you own good and hope nothing goes wrong . If you do run to some problem in order to get in touch with them its unable. So if your money gets lost its on you.

User's recommendation: Stay away your on your own no help here.

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ID
#1867252 Review #1867252 is a subjective opinion of poster.
Location
Englewood, New Jersey
Preferred solution
Customer service just not good

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Several Limit Orders sold at Market price!

On more than one occasion, I have entered a limit order to sell for significantly more than the current price only to have the stock sell immediately! YOU CANNOT get anyone on the phone but instead get a canned response the next day. I am now very careful about how I use Robinhood.

User's recommendation: Be very careful. I now sell ONE share of the stock to ensure that the system is working and then I enter a second order.

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ID
#1867196 Review #1867196 is a subjective opinion of poster.
Product
Robinhood Account
Pros
  • Easy interface
  • Free commission
  • Ease of use
Cons
  • Crashes during volatile market
  • Hard to contact customer service
  • Crashes during critical market
Loss
$789
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account issue

It answered no one is able to take your call and hung up .
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ID
#1867026 Review #1867026 is a subjective opinion of poster.
Location
Poughkeepsie, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** poor customer service

My app has been locked up for 4 days now (4-13). The customer service line hangs up on me and I have yet to receive a reply via email.

User's recommendation: Invest elsewhere.

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ID
#1866953 Review #1866953 is a subjective opinion of poster.
Service
Robinhood Customer Care
Pros
  • Free
Cons
  • Customer service sucks
  • Got cheated
  • Zero customer service
Loss
$1
Preferred solution
Apology
New Reviewer

Bank linking

Phone number says nobody is available and automatically hangs up
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ID
#1866755 Review #1866755 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Approval

I Was denied Application approval. Wont let me purchase stocks
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ID
#1865305 Review #1865305 is a subjective opinion of poster.
Preferred solution
Application approval

I can't get into my act to put money in and invest

This is BS that consumer cant even get ahold of a person to get a problem fixed
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ID
#1864827 Review #1864827 is a subjective opinion of poster.
Location
Orlando, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can't get into my act to put money in and invest

Nobody answer the phone to answer My question
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ID
#1864801 Review #1864801 is a subjective opinion of poster.
Product
Robinhood Account
Loss
$75
Preferred solution
Getting into my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account problems

I purchased $713 in stock. My account is showing -$713. I received an email saying that my bank reversed a $167 payment. I verified that my bank did not reverse any payment. Since then they have taken $101.48, $30, $30. $30.02 from my account and my balance still shows -$713. I have been unable to reach anyone by phone. I emailed and received an auto response. I have filed a complaint with BBB. I want all of my money back. This is not a legitimate company. Bad thing is that I recommended them to several others. I hope they don't do the same to them.
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ID
#1864577 Review #1864577 is a subjective opinion of poster.
Loss
$905
Preferred solution
Full refund

Restricted funds for no reason

My money has been tied up in restriction status for 2 weeks for no reason at all, $5000+ has cleared my bank and theirs.

User's recommendation: Stay away.

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ID
#1861893 Review #1861893 is a subjective opinion of poster.
Location
Carmichael, California
New Reviewer

Deposits

Horrible. Never spoke with anyone. It kept hanging up on me saying, not available call back later.

User's recommendation: Don’t sign up.

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ID
#1861639 Review #1861639 is a subjective opinion of poster.
Location
Falls Church, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Locked out of my account

I lost my phone number and my email, so I updated my email address and my phone number, and I am still having problem to access my account

User's recommendation: Customer service is horrible.

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ID
#1861527 Review #1861527 is a subjective opinion of poster.
Pros
  • Free
Cons
  • Cannot reach customer service
Loss
$700
Preferred solution
Full refund
New Reviewer

Application review

I have signed up but haven't been approved yet. What's taking so long?

User's recommendation: N.

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ID
#1861341 Review #1861341 is a subjective opinion of poster.
Location
West Bloomfield Township, Michigan
Preferred solution
Accept my request
New Reviewer

No, No one answer the pjone

I need to be able to transfer funds using a routing number or account number or debit card. PNC has strict restrictions right now.
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ID
#1861254 Review #1861254 is a subjective opinion of poster.
Cons
  • No comments
Preferred solution
I need another option of transferring funds using routing and account number or debit card. PNC have srtict restrictions now.
New Reviewer

Money transfer error

Robinhood - Money transfer error
I had two transfers the went in I only wanted to make one it took 2000 dollars extra that I don't have in my account
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ID
#1861214 Review #1861214 is a subjective opinion of poster.
Loss
$2600
Preferred solution
Need the money back in my acct
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