New Reviewer

I have an account with Robinhood under a different email and I don't remember the password for it

I have an account with Robinhood under the name of Claude Jims and the email address is Claude_James 25 @***.com I lost all my contacts on my phone and I didnt hide the Robinhood password it was on the phone so I didnt remember it I had to create a new email from since then Im trying to get to my account reestablished and I can I get help from nobody at all from Robinhood my phone number is 407-738-**** my new email address is Cloud_James 123@***.com its been a couple months Ive been trying to help and I cannot get help from nobody at all
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ID
#3561700 Review #3561700 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Let the company propose a solution
New Reviewer

I made an error in purchase it wasn't me

It was somebody experiencing on what would happen when you invested. And they used my name and email address
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ID
#3561655 Review #3561655 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Preferred solution
My email and if my name is on there off of Robinhood. I don’t know nothing about investing and I don’t have no money to invest.
New Reviewer

Can not get into my account your site is looking for a code please send me the code

Can not get into my account your site is looking for a code please send me the coded not Do not sign into robinhood go with another brokerage firm do not go with Robinhood sign in to another brokerage firm

User's recommendation: Go to another firm.

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ID
#3561314 Review #3561314 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Trying to get back into my account I need a code and no one will send it to me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pathetic customer service

I can not reach a person to speak with. I feel like they have my money and dont want me to access it

User's recommendation: Stay away.

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ID
#3561303 Review #3561303 is a subjective opinion of poster.
Location
Mandeville, Louisiana
Preferred solution
My money! Speak to a person

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to access my account somebody need to call me back at 954-470**** I need to access my account now

I need it to be able to access my Ive been looking out of my account since Monday I try to get in contact with you or your services always somebody need to get in contact with me to unlock my account

User's recommendation: Somebody need to contact me.

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ID
#3560970 Review #3560970 is a subjective opinion of poster.
Location
Hollywood, Florida

Locked out of account

I tried to sign on today and 2 step verification popup appeared asking how I wished to be contacted today. The ONLY way ALLOWED was SMS . I could not change my telephone number, Could not email without downloading an APP which I do not want. I also do not wish to have my picture taken for facial recognition software etc. This is the worst company customer service I have ever had. The only people who could get into their accounts are HACKERS with other peoples credentials. Have someone contact me please>>>>>>

User's recommendation: stay away.

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ID
#3560434 Review #3560434 is a subjective opinion of poster.
Location
Agawam, Massachusetts
New Reviewer

Can’t login

Cant login to the account and there seems to be no way to contact anyone either by email or by phone.
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ID
#3559873 Review #3559873 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Loss
$1926
Preferred solution
Full refund

Cash out part of account

I thought your company was for the small investors and the service was free. I withdrew $5000 from my account only to find out that it will cost me money to withdraw my OWN money. I thinking about closing my account. I will let you know. You sell my account information to other brokers to make money. Being told about this charge up front would be nice. Very deceptive and underhanded move on your part. Sad

User's recommendation: Hidden fees , don’t recommend.

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ID
#3559784 Review #3559784 is a subjective opinion of poster.
Location
Vancouver, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You locked my account

I have been trying for several months to get my account unlocked and no one has responded to any emails. The teleprompt garbage doesn't have any solution if your locked out of your account. I didn't change a password or ID in the first place so there was no logical reason for the account to get locked. I got an email asking if the rep from Robinhood solved my issue...I was never contacted by a rep!!! This is beyond ridiculous, I need contacted!!!!

User's recommendation: Find a better app, don't use robinhood.

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ID
#3559139 Review #3559139 is a subjective opinion of poster.
Location
North Port, Florida
Pros
  • No pros at this point
  • No pros all downside
Cons
  • If you cant log in you cant literally cantnsolve any issues
Loss
$300
Preferred solution
I want my account unlocked! Have I lost money, I wouldn't know because I haven't been able to track my investment!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't login due to new phone number

I hate this app I never can login to my account I need help asapI have tried to reach out to someone but never got a call back Sarcastic

User's recommendation: No body.

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ID
#3559135 Review #3559135 is a subjective opinion of poster.
Pros
  • Withdraw my money
Cons
  • Need my money back
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Cash card

Robinhood - Cash card
I am trying to check my cash card I have to update my phone number everything will not let me I have tried to contact yall
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ID
#3558679 Review #3558679 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • I can trade by myself
Cons
  • Take your money
Preferred solution
Apology
New Reviewer

My son passed away November 24, 2021, I'm trying to settle his accounts

I am trying to settle any accounts my son may have had. My son passed away November 24, 2021. I'm not sure if he had an account with you all, I need to make sure he did or did not.
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ID
#3558489 Review #3558489 is a subjective opinion of poster.
Location
Mooresville, North Carolina
Preferred solution
I need to know if my deceased son had an account with you and what to I need to do to find out.
New Reviewer

I can't sign in

Still the same thing is happening I cannot sign in I need a code to get in can somebody please send me a code this is unbelievable it's well over a week where I cannot sign in this is not acceptable at all Go somewhere else Go somewhere else

User's recommendation: Go somewhere else.

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ID
#3558401 Review #3558401 is a subjective opinion of poster.
Location
Freehold Township, New Jersey
New Reviewer

My account information

I lost my email password so I opened new email account but it is not working to get in to my account,please I need help. Thank you

User's recommendation: Please help me get access to my account.

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ID
#3557369 Review #3557369 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$1
Preferred solution
To get access to my account
New Reviewer

Robinhood +187*-***-**** Support Phone Number

Robinhood Support Phone Number How To Contact Robinhood Customer Service Running into problems while using an online investing platform can be downright frustrating. Whether its a software issue or you are having trouble understanding something, you will want to be able to get help immediately. In order to find answers to your questions, Robinhood offers members a few different options such as an email, help center, and 24/7 phone support! Lets dive in and take a look at how to contact Robinhood customer service. Robinhood Customer Service Customer support is certainly an area where most online brokerages are lacking. Robinhood has recently made a few changes to help customers get the answers they are looking for

User's recommendation: dvdh.

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ID
#3556540 Review #3556540 is a subjective opinion of poster.
Preferred solution
Full refund