Robinhood
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Robinhood Consumer Issues
CFPB
- Trade restrictions
- Fund transfers
- Unauthorized transactions
PissedConsumer
- Account access
- Password resets
- Phone number changes
Both sources reflect user frustrations with account management and service interruptions. However, technical issues like login and access problems are more common on PissedConsumer. Financial and regulatory concerns, such as trade restrictions and fund transfer problems, dominate the CFPB complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
My account was locked for suspicious...
The reviewer tried to contact the company before posting this review.
My account was locked for suspicious activity. I confirmed that it was valid over a callback, then was prompted to change my password which i did.
Now im unable to login even though i use the correct email and password.
It just says currently unable to login. I NEED immediate access to my account.
Please help!
Silver Spring, Maryland
Not good
I need resolution of a simple problem that is obtain a new card as m present card is being expired and unable to resolve it for a month time - no one to talk to on helpline - email is auto generated answer that we are looking in to it - this shouldve have an auto fix issue but I guess there customer support is subpar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Hey. I can’t pay $50 online due failed...
The reviewer tried to contact the company before posting this review.
I cannot link my bank account to Robinhood to settle my outstanding balance. Plaid repeatedly returns a "credentials error" despite valid logins, and manual verification via routing/account numbers also fails.
This technical failure prevents timely payment. Please resolve these connection errors or provide an alternative payment method immediately
Hey.
I cant pay $50 online due failed account of my bank.
Could they give me their number? Pls.
I dont want agent. Pls.
My funds aren’t available
- - Robin Hood account access is blocked.
- - DocuSign was sent, but the apartment number is missing.
- - Support has not responded for a week.
My phones are stuck in my Robin Hood account. I have been trying to get them for the past two weeks. I was sent a DocuSign; however, I forgot to add my apartment number/letter, and I have been trying to contact support to update this, but nobody has been getting back to me for the past week, so I'm just confused as to how they are going to send out my check with my remaining balance if they don't even know where to send it out to, which is delaying the whole process.
- Easy to trade stocks
- Hard to reach somone reliable
Preferred solution: Update my delivery address so I can recieve my check
Union, New Jersey
Help Yourself and Secure your account
- - The account was hacked and financials appear compromised.
- - Phone numbers were changed and ID theft is reported; email unchanged.
HELP my account is still hacked! I did not authorize anything.
My name is Tammy Simone Lee, my phone numbers are , (646)403-****. I have changed my number to (203) 667-****! My ID has been stolen I a started actively using Robinhood in the 2020/2021 time. Have not been active in over a yr.
Months ago I called and told you my accounts were hacked!!! Now these people have taken over my Financials!!! The email on my account is Torremat@***.com since day one! I have never changed it!
I live at 25 Manor, 10F in Newark, New Jersey.
I do not get receive mail postal mail nor my cannot receive email. Help Please!!!
User's recommendation: Secure your account
Hicksville, New York
Don't use robinhood
- - They inflate gains to lure stock buying, then drop the value.
- - Cashouts blocked; no lift offered, transfers via linked bank account allowed.
They fos. They slow false gains so you buy stock, then drop the bottom out when you do.
I tried to cash out and they put a block on my card, telling me they can't lift it but I can add my bank account and transfer it out. Went would i give you access to my bank account? For you to make up some error and draw money from my account, then say you can't give it back like your doing now.
They need to be sued for their deceptive practices. DO NOT USE!!!
User's recommendation: DO NOT USE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Barbara, California
I got locked out of my account
I lost my phone number, so I got a new number, and I forgot my email address. Now I'm locked out of my account.
When I try to get a hold of Robinhood through the app, I try to go to recovery, but it sends a verification code to the number I lost. How can I get the message with the number I don't have anymore?
- Invest is alright
- Suck at costumer service solution
Preferred solution: Full refund
User's recommendation: Don't lose your phone or have a back up plan cuz you'll get locked out of your account with out ever being able to log back in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Downey, California
NO LIVE SUPPORT TO CLOSE MY ACCOUNT OF 5 MINUTES
I SIGNED UP, FUNDED $25. THE TICKER STOCK WAS NOT TRADABLE. SO I AM WANTING TO STOP THE FUND TRANSFER AND CLOSE THE ACCOUNT!
NO LIVE HELP!
SUPPORT CHAT IS AI - AND EXTREMELY WORTHLESS!
THE COMPANY SUCKS!!!
User's recommendation: DO NOT USE ROBINHOOD - PUT YOUR MONEY IN TO A FIDELITY TRADE ACCOUNT WHERE YOU CAN SPEAK TO A LIVING BREATHIN SUPPORT PERSON
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot login
I cannot log in, and the only answer I can get is to change my password, and then I never receive the email
Staten Island, New York
This site sucks I’ve been locked out for months can’t talk to anyone !!! *** Jim joke
Well Ive been locked out for months this site sucks how do u *** with people life savings ?cannot talk to a person live chat is useless I just want my money fick robinhood
User's recommendation: Charles Schwab
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello my name is :Jose A...
The reviewer tried to contact the company before posting this review.
- - Account is blocked; the user seeks recovery.
- - IRS earnings docs provided; trading access restoration and updated contact info requested.
Hello, my name is Jose A. Diaz-Feliciano.
You have blocked my account, and I have been trying unsuccessfully to recover it. The IRS has sent me documents showing how much money I earned in my 401(k), stocks, and bonds throughout the year. I need you to grant me access to my trading account. The phone number associated with the account is no longer in service; this is my new number: (616) 340-****.
I hope you can resolve this issue, as I want to continue trading.
My ID D214440****45 is my license. Home address: 101 34th St SE, Grand Rapids, Michigan 49548.
- I want to access my trading account i want to login
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Robinhood Error Cnt login Robinhood I-844-9IO- 1O95???
- - Login/2FA issues locked access to funds.
- - Quick, helpful support guided recovery and 2FA reset; but the login/2FA system needs work.
I ran into a login problem with my Robinhood that kept me locked out for a while. The 2FA verification wasn't working properly, and I couldn't get past the authentication step no matter what I tried.
It was incredibly frustrating, especially since I needed access to my funds.
Need help with Robinhood?
Call Robinhood Customer Service at I_844 _91O _ 1O95: for fast, friendly assistance.
Our team is ready to help you regain access to your wallet and resolve verification problems quickly.
A
Struggling with login or 2FA issues?
Don't stay locked outreach out today and get back to trading with confidence!
a
That said, I have to give credit where it's due their customer support was genuinely helpful.
After submitting a ticket, I got a response faster than I expected, and the agent walked me through the recovery process step by step.
They verified my identity, helped me reset my 2FA, and stayed with me until I was back into my account.
You could tell they actually read my messages instead of copy-pasting generic replies.
Need help with Robinhood?
Call Robinhood Customer Service at I_844 _91O _ 1O95 for fast, friendly assistance.
Our team is ready to help you regain access to your wallet and resolve verification problems quickly.
Struggling with login or 2FA issues?
Don't stay locked outreach out today and get back to trading with confidence!
Knocking off one star only because the login/2FA system itself clearly needs some work to do, rest services are good
- Easy to buy sell stocks and crypto
- Hard to access account one i broke my phone
Lilburn, Georgia
Closed my account and I can’t withdraw my money
- - Account closed with no explanation; user suspects a scam and contact is blocked.
- - Funds may be returned to the bank within 15 days to 6 months.
Closed my account and wont tell me why. Im blocked from emailing them through the app, if I call Im not able to leave a message after I type in my account number.
They said they are closing my account and my funds MAY be sent back to the bank within 15 days to 6 months. I think its because I had different debit cards in my name linked for instant deposits.
This exact same thing happened to my uncle. They kept his money.
He ended up taking his own life over it.
It just seems to be a scam. The money probably ends up in the pockets of Jeffrey Epstein.
User's recommendation: Never use Robinhood
Dallas, Texas
I have questions about visa from Robin hood but no one calls me back. Please call ne asap
Please call me!!
I
No one ever calls me back. I need real person Need balance and amount due. If any!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have an account with this financial company. My issue is that I would like use money from my investment account to invest in diverse trading, but I don't how to use it. Please my number is 71892****
Please can an expert call me at 718-924-**** to help me understand how to use my investment account to do trading on my portfolio. Thank you
Preferred solution: Help with how to invest from my investment account to trade in my portfolio
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