Robinhood
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Robinhood Consumer Issues
CFPB
- Trade restrictions
- Fund transfers
- Unauthorized transactions
PissedConsumer
- Account access
- Password resets
- Phone number changes
Both sources reflect user frustrations with account management and service interruptions. However, technical issues like login and access problems are more common on PissedConsumer. Financial and regulatory concerns, such as trade restrictions and fund transfer problems, dominate the CFPB complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, Arkansas
So stupid *** pissed
- - The app is confusing and both users were blocked.
- - Support called the helper a scammer.
- - They demand face verification and won't refund.
I tried to work that confusing-ass app myself and couldnt make heads or tails of itthe whole thing is just way too complicated for its own good. So, I asked my friend to help me out since he actually knew what he was doing, and what do y'all do?
Blocked both of us clean out!
Then, when I actually try to get ahold of someone to sort it out, y'all start calling my friend a scammer and throwing all kinds of stupid, nosy questions my way. The minute I try to just wash my hands of this and take my money out, y'all start demanding a face verificationand even after all that, you still won't give me my damn money back!
Its my cash, I want it out, and I am completely done jumping through your ridiculous hoops!
User's recommendation: Don’t even go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Unable to access my deceased husband's account
- - I can't access my deceased husband's account despite trying.
- - No help option; it loops to login, and I have no linked phone.
Not to invest with Robinhood.
No response from Robinhood
I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.
When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.
- When you click help it brings you to the main screen again
- No chat group either
- Customer service is unavailable and inefficient
Preferred solution: Access to my deceased husband's account.
User's recommendation: Do not buy from Robinhood. It is NOT user friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I have been locked out of my account. I...
I have been locked out of my account. I have been trying to get in but each time it says it's sending me a verification code but nothing is sent. How do i resolve this issue.
- Customer service sucks non existent
Preferred solution: Access to my account
Atascadero, California
Help to send cripto
I tried to send crypto to another wallet,and it said my account is restricted, I've not been restricted before.How do I fix this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had money taken out of my account that shouldn't have been
I never signed up for this, but yet somehow money was taken out of my account, and I'm very upset. I would like my money back.
- Sucks
Preferred solution: Full refund
User's recommendation: Don't do it
Brooklyn, New York
My account is hacked: trying to get someone to help me 3 hours still trying while someone is emptying my accounts: I try log in to no avail some please help
My account is hacked and I can't get any help: try reset password don't work I'm log out.trying since 4am and still no help
Brooklyn, New York
I need to regain access to my account email is Snowscaribbeankitchen@***.com
in touch with someone to regain access to my account I dont have the same info anymore I can not go on the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Littleton, Colorado
Forced sale and lossof ETH
- - Account closed; ETH transfers blocked despite a 60-day window.
- - Support was inaccessible; ETH forced-sold with no explanation; CA settlement $3.9M.
Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.
When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.
All communication channels, including phone support and message support, were removed or disabled.
Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.
Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto
Previous lawsuit against Robinhood in California for these same allegations:
Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.
(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.
User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.
Been locked out of my account for over 5 years
Have opened a sheriff office report against them.
My ex-fiance broke my phone against a wall, and I had to start everything over. This sick company will not let you speak to a person and has locked me out, and I cannot get anyone to help me.
- No real human
Preferred solution: Back in my account
User's recommendation: Don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdditional card for my son
Excellent company, I have enjoyed everything about this Credit Card company. They are the best. Whenever you pay it right away, your account is cleared.
American Fork, Utah
I've closed my account annd people keep trying to get in!!!!!
I closed my *** account, and keep getting emails about my account phone number being changed, etc. I'm sick of this!!!
I want this account closed and not accessible!!! I'm really tired of this and no way to contact ***.
They all saym, go through the app. I HAVE NO ACCOUNT ANYMORE AND WANT THIS *** TO STOP!
User's recommendation: Don't do it!
Columbus, Ohio
Stock
- - User wanted a mailed or emailed copy for personal use and was charged.
- - Selfie and ID were sent; user was told mail would follow.
I need a paper copy mailed out or send me by my email *** for personal use and I been threw all your process & your copy wants to charge me?? Hmm this 1 stock is from.
10- 15 ago. I sent in selfie & ID , THEN TOLD I WAS GOING TO RECEIVE MAIL ACCOUNT WAS CLOSED IN 24HRS NOGO.
San Jose, California
Someone hacked accounts who every in account *** it’s not me they locked me out my own account. Help assp
Please help someone hacked accounts who every they are its not me Im locked of account they changed my password Ive been trying to get back in its not letting. Me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been working for over 8 weeks to login but I'm blocked looking for help
I'm pissed there are about a million pages of BS but can't get help all I get are more and more pages to float through
User's recommendation: No idea how to get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loris, South Carolina
There doesnt seem to be an (I) button,...
- - Cannot locate (I) info option for credit limit on Robinhood Metal.
- - Help article says the (I) option should be beside balance; not visible on mobile.
There doesnt seem to be an (I) button, or any option to see the credit limit on my new metal gold robinhood credit card. online help says there should be an (I) info option, next to account balance, or balance limit, neither of which is available on my phone.
Is this a glitch? something with version of phone possibly, or am i just not looking on the correct page?
Could you please verify? thanks [PERSON_NAME] [PHONE_NUMBER] [PERSON_NAME][EMAIL_ADDRESS]
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