John P Sut

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Terrible Customer Support

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Robinhood - Terrible Customer Support
After eight years with Robinhood, I was recently locked out of my account with no explanation. When I tried to contact customer support, I was blocked on the app with a notice that I needed to submit a copy of my bank statement with my home address, not a mailing center address. I'm assuming this is KYC, but there was no explanation. My bank statement does not have my home address and never will. I live in a rural area with no mail service, and I have used a mailing center address for thirty years. Robinhood allowed me to sign up with this address. The problem is, Robinhood will not allow me to contact customer support via chat, phone, or email on the app or on the web, unless I first provide them with a bank statement that shows my home address. It's a catch-22 that goes round and round. Robinhood is holding my money hostage with no way to recover it or speak with anyone to find a solution. They won't even let me close my account.
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Loss:
$730
Pros:
  • Retail investing without fees
Cons:
  • Can steal your money and you have nobody to call

Preferred solution: Full refund

User's recommendation: Stay away from Robinhood. They will steal your money and there is no customer support

Ljs S

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Horrible customer service

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I have literally been trying to talk to these people since January about fraud that is taking place on my account no one will call me back I have emailed them and they have emailed me back about 45 times and nothing has been resolved the emails just keep saying we're working on it or my account's closed or your account still has suspicious activity. They have the worst customer service of any place I know I don't know why it is so hard for somebody to call back. I'm never going to encounter the company that you actually cannot talk to a person. Not acceptable
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Cons:
  • Horrible customer service

Preferred solution: A phone call An apology

Edward P Lvp

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ROBINHOOD STOLE MONEY FROM ME!!!

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Original review Feb 09, 2024

Robin Hood said I opened a gold account which I did not open. I have tried to contact Robinhood with no success because they hide their phone numbers and email addresses.

Robinhood cashed out some of my stocks in order to pay the membership fee on this gold account that I did not open. So Robinhood has stolen my money and cashed out my stocks in order to pay for a membership fee to upgrade my account that I did not authorize. As I stated earlier I cannot get in contact with them due to them hiding their phone numbers and email addresses. I tried contacting them with the one email address that I did find online and I never heard back from them as I emailed Robinhood at

report@***.com.

I never heard back from them after emailing them about the situation to the email address I listed above. I find Robin Hood to be quite Shady if they are hiding their phone numbers and email addresses. I just want answers as to why they cashed out my stocks without my authorization and how I got signed up for a gold account which I did not sign up for.

Robinhood owes me an explanation and to give me my stocks back that they cashed out. WAITING ON AN

EXPLANATION FROM ROBINHOOD!!!

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Loss:
$5
Cons:
  • Everything related to robinhood

Preferred solution: Full refund

User's recommendation: Be very leery of a company that will not provide you with their customer service phone numbers and email addresses!!

Ljs S

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Verified Reviewer

Their customer service is absolutely ridiculous.

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Original review Feb 08, 2024
I have been trying to get in contact with a live support agent since January .This is absolutely ridiculous I'm trying to report fraud on my account and things keep popping up still that my account's been changed and this and that and nobody will call me back and I swear I've emailed them and they have emailed me back and forth 50 times but nobody will call me. And this is very time-sensitive that I need to get this taken care of and they don't seem to give a crap.
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Loss:
$18750
Cons:
  • There should be 24hr customer service for fraud cases

Preferred solution: I honestly would like ALL OF THE ABOVE

User's recommendation: I wouldn't recommend them for customer service or anything else

Karen S Kzf

Robinhood

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locked out of account since 2/2/24. No help via phone app or website, since cannot get into account because unable to get verified through text message required.called number found after search and quite sure was talking to hacker... Horrible experience...at a loss at what to do. cannot email Robinhood either...
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Cons:
  • No customer contact
  • No customer service

Preferred solution: access to account

User's recommendation: do not sign up w/ RH

Christon B Qyq

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RobinHood.Com Is A Scam- DO NOT TRADE ON ROBINHOOD ~ TRADERS BEWARE!!!!

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RobinHood.Com Is A Scam- DO NOT TRADE ON ROBINHOOD ~ TRADERS BEWARE!!!!
Traders Beware!!! DO NOT TRADE ANYTHING ON ROBINHOOD.COM I'd been trading issue free for several month without incident. But I've two coins on the server in anticipation of a spike. Without warning cause or even a reason why they've restricted my account for absolutely no reason at all. THERE IS NO CUSTOMER SERVICE. Not one phone number, way to chat or even email if there is a problem. ALL of the phone numbers you see listed online connect to phone scams. The person tries to get you to send "verifying' funds to a random wallet, the address for which they send you by text. Or they will try to get you to load and use remote access software in an effort to commandeer and take control of your computer. I only write reviews when I feel exceptionally impressed, good and bad. ROBINHOOD.COM is BAD. Do not trade anything on this site unless you eventually want to be scammed. DO NOT TRADE ANYTHING ON ROBINHOOD.COM
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Loss:
$104885
Pros:
  • Looks legitimate
Cons:
  • Total scam

Preferred solution: Full refund

User's recommendation: Trade Elsewhere

Christon B Qyq

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RobinHood.Com Is A Scam- DO NOT TRADE ON ROBINHOOD ~ TRADERS BEWARE!!!!

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RobinHood.Com Is A Scam- DO NOT TRADE ON ROBINHOOD ~ TRADERS BEWARE!!!!
DO NOT TRADE ANYTHING ON ROBINHOOD.COM I'd been trading issue free for several month without incident. But I've two coins on the server in anticipation of a spike. Without warning cause or even a reason why they've restricted my account for absolutely no reason at all. THERE IS NO CUSTOMER SERVICE. Not one phone number, way to chat or even email if there is a problem. ALL of the phone numbers you see listed online connect to phone scams. The person tries to get you to send "verifying' funds to a random wallet, the address for which they send you by text. Or they will try to get you to load and use remote access software in an effort to commandeer and take control of your computer. I only write reviews when I feel exceptionally impressed, good and bad. ROBINHOOD.COM is BAD. Do not trade anything on this site unless you eventually want to be scammed. DO NOT TRADE ANYTHING ON ROBINHOOD.COM
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Loss:
$104885
Pros:
  • Looks legitimate
Cons:
  • Its a total scam

Preferred solution: Full refund

User's recommendation: TRADERS BEWARE! Do Not Trade Anything On This Platform Unless You Want To Be Scammed

Dolores K Fat

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Account FROZEN???

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Robinhood - Account FROZEN???
Updated by user Jan 22, 2024

Initial email sent a link to "chat or call" but link goes once again to a web circle that goes nowhere. When a response was sent back about ineffective link, case shows closed. Company is a joke

Original review Jan 22, 2024
I have over XXXXX dollars in investments on Robinhood and it's telling me my account is inactive? I can't get any help from your website because it refuses to let me login. What. the *** is going on with my money? I get an email saying go to help from account but you can't get to the damn account page to get to help!! I can't even call because there is no phone number listed!! I can't get to "chat" with an agent because once again the link provided in the email goes NOWHERE! Now it's showing that this "case is closed please contact support" again! How can you close a case when you haven't even done anything???
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Loss:
$10000
Pros:
  • Used to be easy to use
Cons:
  • No customer support whatsoever and no phone number
  • Terse emails and close cases with no resolution
  • Email

Preferred solution: Full refund

User's recommendation: Run like *** if you want customer service!

Anonymous
map-marker Chicago, Illinois

Robinhood has restricted my accounts without merit

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Robinhood has restricted my accounts without merit
Robinhood has restricted my accounts without merit - Image 2
Robinhood has restricted my accounts without merit - Image 3
Without consulting with me, Robinhood and Chase (the Spend Account on Robinhood) rejected two authorized ACH withdrawals flagging my account as 'fraudulent'. My first ACH was to Coinbase which triggered their system to flag me and then reject the 2nd too and then to put a complete restriction on my entire account. I provided Robinhood with all the security info they required DL, Passport, Bank Statements, live selfies, you name it and they are still taking forever to review my account. Meanwhile because of their actions, Coinbase liquidated my crypto position the next day at a loss unnecessarily and I lost thousands of dollars. Meanwhile I cannot trade and the market is moving esp. after the ETF announcement and I am completely stuck and this is in addition to the five full days I have been going around in circles with Robinhood's foreign tech support (from Manila, P). Their tech support has no power to do anything and their "specialist" teams are equally useless and take forever and never get back to you within any reasonable amount of time. I want ALL of my funds off of their platform now. You should NEVER do business here. This can happen to you!! They will treat you like a criminal and do whatever they want with your funds for whatever reason and not give you good support and never give you the benefit of the doubt. Needless to say this has been a complete nightmare and I wish I had never ever transferred any funds onto their platform to be abused this way.
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User's recommendation: "0 trading fees" is TOO GOOD TO BE TRUE. STAY FAR AWAY! You WILL pay a HEFTY PRICE!

Anonymous
map-marker Dallas, Texas

Worst customer service - there is non actually

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I have been on call since last 7 hours and still no response. Still waiting, and meanwhile my account is compromised. Worst customer service = there is non actually
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User's recommendation: Please try some other apps or websites, these guys are fraudulent

GABRIELA O Mvc

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Verified Reviewer

My account was restricted for over one week and the Support agent hang up on me and blocked me from requesting a call back for over 2 hrs .

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Robinhood - My account was restricted for over one week and the Support agent hang up on me and...
Robinhood - My account was restricted for over one week and the Support agent hang up on... - Image 2
Robinhood - My account was restricted for over one week and the Support agent hang up on... - Image 3
Robinhood restricted my account for over one week and talking to a Support Agent to have this resolved, he hang up on me and is playing games by not allowing me to request a call back ( stating that Im already on an active call ) That is absolutely unacceptable for anyone to decide if a customer should have help or not ! Ive never dealt with any brokers that would employ someone so unprofessional
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Cons:
  • Unprofessional

Preferred solution: Apology

User's recommendation: Do not open accounts with Robinhood

Meg Fgj
map-marker Ashburn, Virginia

Lost $6,000 with this app

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I was giving my significant other several hundred dollars over the last few months thinking she was wasting it. Little did I know she was investing it with Robin Hood. So she tried to Surprise me by putting $6,000 into my Robin Hood account. By that time, I had Uninstalled Robin Hood, as it only had an 80% approval rating as an App. So, when she sent me the $6,000 it disappeared. Now I reinstalled it, & tried to access the account, & it won't let me access my account. So Robin Hood basically stole $6,000 from us, & I can't even find a number on their website to call customer service. It might be a Technical If u install Robin Hood if you install Robin Hood, u can't uninstall it, or it's an error on my part, But I Need a Number to reach them before this gets more out of control. I'm a Disabled Veteran recovering from Brain Cancer. I don't need the extra stress.
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User's recommendation: If you uninstall robinhood , you could lose all the money you invested.

Shawn B Yow

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Verified Reviewer

*** Poor Customer Service

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I opened an account with this company. My email got hacked by someone on Robinhood's side tried to transfer 15K out of my checking account while I was in the hospital. When I tried to contact them several times, they told me my information was not correct and they ended the call after I asked to speak with someone in the US! This is totally unacceptable, and someone needs to get this corrected!!! They have already been sued several times over improper business practices. EX: screwing up people's accounts.
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Loss:
$4000
Cons:
  • Terrible customer service
  • Not a secure sight

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY TO INVEST!!!!

Ebony w Uhu

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Account restricted

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I have money in my account I have been trying to withdraw. called robinhood, they said they would call back and never did. I need my money out of that account so I can close it. I dont have access to the bank to get a statement. They told me they would help me and didnt. cant contact them now because of the restriction on my account.
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Preferred solution: get my money out and close account

User's recommendation: Do not create account with them.

Lynsay Kir

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Verified Reviewer

Terrible customer service. Will not release my funds.

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Have been trying for a week to get a disbursement. Every rep says the opposite of the rep before. It's obvious they are being asked to delay disbursement by robinhood corporate. I guess robinhood needs my money more than I do
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Loss:
$92000
Pros:
  • Easy to put money in
Cons:
  • Cant get money out

Preferred solution: Full refund