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Verified Reviewer
New Reviewer

Transfer assets in Robinhood to newly opened acct

I have forgotten my password and can no longer get access to my account with cash in brookrage can you please assist me matter. Please call me at number listed in this form .

User's recommendation: To be assessed.

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ID
#3501128 Review #3501128 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Option trading
  • Its easy
  • Simple stock trading
Cons
  • Impossible to transfer funds to your bank
  • No response
Loss
$62000
Preferred solution
Need to get access to my previous account and funds

Locked out of account

i had my phone and wallet stolen.. i logged onto my account from another device to try and reset my password. after resetting it asked to send a security code to the phone on file.. sense my phone was stolen i do not have access to this information. so as of right now you locked my out of Robinhood and sent my reset code to the person who stole my phone and wallet... that is not okay.... you should really have another option for security checks other than phone Sms. due to situation like this... seems a bit ridiculous to not have another option for your clients that use this app.. we live is a crazy world these days and this tend to happen... so i would love for you to reset my info thank you..
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ID
#3481082 Review #3481082 is a subjective opinion of poster.
Location
Honolulu, Hawaii
New Reviewer

No answer each time I called with a question.

This company's customer service is non existent and that is a terrible way to run a business. Some people such as my self prefer to speak with a live person than type back and forth and not be able to fully explain the reason adequately. There has never been a answer to my calls. It was just a recording!!

User's recommendation: Don't try to call!!

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ID
#3425388 Review #3425388 is a subjective opinion of poster.
Location
Granada Hills, California
Preferred solution
Just a tax question.
New Reviewer

Can't login on my account

I cant log on my account. I asked to reset my password it always said sent an email to my email address but no email from Robinhood found. I am afraid someone change my email and my phone number. Please I need help to login on my account again.
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ID
#3343991 Review #3343991 is a subjective opinion of poster.
Location
Dacula, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to withdrawal my money.

I need to know how to get my money out.How do I go about it.What is the procedure to get this done.help
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ID
#3330558 Review #3330558 is a subjective opinion of poster.
Location
Crossville, Tennessee
Preferred solution
Full refund
New Reviewer

Contact customer service

I no longer have access to my log in phone number and email address and can not access my account . Keeps trying to send a pin code to my old number.

User's recommendation: Have a live teller to speak to.

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ID
#3313168 Review #3313168 is a subjective opinion of poster.
Location
El Dorado Hills, California
Preferred solution
Access to my account
New Reviewer

Not able to download 1099 tax form

May I Rita Hutton 262 outlook CT tonganoxie ks 66086. I need help I need tax form from last year I took my Gush stocks. I need someone who can guide me, I'm not young and I need customer service service thank you very much.
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ID
#3312968 Review #3312968 is a subjective opinion of poster.
Location
Basehor, Kansas
Preferred solution
Tax form for IRS. I'm a 1099

I would like to change my phone number on file

I have a new phone service my new phone number is 803830**** My name is Donald R Hurst Jr My dob: 10/15/1989 My SSN:251-79-****

User's recommendation: Don't change phones don't need help.

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ID
#3312656 Review #3312656 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Correction.

I am a novice when it comes to stocks. Theyre easy to buy, but I was not aware of the icons needed between steps after I sold some stock and the waiting time involved. I did finally get ahold of a live customer service agent and found out what I have to do when my monies clear tomorrow so that I can transfer them. I did not know that I was writing to PissedConsumer as I like to deal directly with a company or person to resolve any issues. I feel it makes us both stronger and more knowledgeable of each others needs. So, that being said, I resolved any issues I had with Robinhood. However, if there should be another company in the future where I find a problem impossible to resolve, I will write about it. Thank You!

User's recommendation: Do your utmost to resolve things yourself before taking it to another party.

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ID
#3209452 Review #3209452 is a subjective opinion of poster.
Location
Burlingame, California
Preferred solution
I wrote a retraction above.
New Reviewer

I have not received my check I requested a few weeks ago

773616**** I requested to have my money in my account mailed to me by check a few weeks ago and it been over two weeks so Im wondering what happened please give me a call back.

User's recommendation: N:A…………………………… I requested my phone money in my account mailed to me by check a few weeks ago and it been over two weeks so I’m wondering what happened please give me a call back.

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ID
#3200578 Review #3200578 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Full refund
New Reviewer

I need help at my refund at my bank

I have a reversal taken on my bank account .. when is this will show at my bank account. The money on my reversal is 300 dollar taken on my bank account. Can pls Resolve this as soon as possible thank you

User's recommendation: Help.

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ID
#3187577 Review #3187577 is a subjective opinion of poster.
Location
Sacramento, California

No customer service accessible

Edit in site is nonfunctional. Cannot manage my portfolio with wrong email and incorrect phone number!

User's recommendation: Good luck getting customer service.

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ID
#3121593 Review #3121593 is a subjective opinion of poster.
Location
Eastman, Georgia

Cannot get through to correct emai and phone number

I have been attempting to edit and correct my current email and phone number. Every time I try, your system is sending to incorrect email and I am not receiving it. My mobile number has changed and edit is not functioning. Please update my account to; mayshriber@***.com 864 293 ****

User's recommendation: Good luck trying to get through to anyone.

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ID
#3121560 Review #3121560 is a subjective opinion of poster.
Cons
  • No customet service phone
Preferred solution
Corrected email and phone number. Your site continues to send to wrong email. Cannot call me bc you have the wrong phone number

Everything is resolved, correct phone number inserted, thank you very muchd

Had to continue submitting face and id photo as they need help reading, i could read everythi g just fine but evidently after telling them to get glasses, they quit screwibg around and fixed my complaint

User's recommendation: None, time frame could be better, but everything ok.

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ID
#3105230 Review #3105230 is a subjective opinion of poster.
Location
Flemington, Missouri
New Reviewer

CAnt log into my Acct

Robinhood - CAnt log into my Acct
Need my password I been in robinhood for a year now and I went to my other house in Georgia now I can't log into my account
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ID
#3105093 Review #3105093 is a subjective opinion of poster.
Location
Miami, Florida
Service
Robinhood Money Transfer
Preferred solution
My password please