Contact Robinhood Customer Service

*** company - stay away. There is ZERO customer support other than and endless hell-loop of AI generated nonsense

Over the past two months, Robinhood has withdrawn over $85 from my checking account without my authorization, on 2/24/25, 3/7/25, and 3/24/25. I want to be absolutely clear: these withdrawals are not only unauthorized but entirely due to Robinhood's error.
This is not a new issue.

In fact, its one of the many reasons I stopped using Robinhood over five years ago. I only regained access to my account because Robinhood support requested it not because I resumed using the platform.
To make matters worse, the original overdraft stemmed from identity theft, something I have explained and documented to Robinhood support multiple times. Yet, their system continues to charge me.
I have made numerous attempts to resolve this issue contacting their support via email and phone but every time they initiate a call to me, I'm placed on hold for 30+ minutes before anyone even picks up.

When I finally do reach someone, not a single representative has been able to offer a solution, and there has been zero meaningful follow-up.
Let me break this down:
-I have not used their service in over five years.
-I have proven the original charges were the result of identity theft.
-I have been charged multiple times without authorization.
Robinhood support has been completely unresponsive and ineffective.
This is not just poor customer service its the unauthorized removal of funds from my bank account. That's THEFT!
Robinhood's negligence and lack of accountability are completely unacceptable.
Unless this is resolved immediately, I will be filing formal complaints with consumer protection agencies, financial regulators, and posting detailed reports like this one across all relevant consumer advocacy platforms.

I couldn't sign into my account. My biometrics were not working.

I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.

We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.

The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.

They said they were going to investigate, nothing, no questions for me, they just closed my account.

They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???

Fraud account and no one replies. Fraud fraud.

Never replied.

What else do you want me to say. There is no th ing