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Update by user Oct 21, 2020
I got access to my account, and got my stocks back to my account..
Update by user Oct 18, 2020
I have been contacted via phone from Robinhood after sending few more emails, and the agent help me resolve my issue. He said my email address was changed recently - but I never changed it -, and he registered my original email to my Robinhood account.
Then, I was able to access my account again. My case was sent to correction team to review, and I got another mail requesting a copy of my ID, and I sent them. After few days, all my stock and Option except crypto currency came back to my account. It took about 3 weeks to resolve my issue.
During the period of time, I kept email them, and tried to do everything I could do. I was lucky to resolve my issue in 3 weeks after I got hacked.
I know there are a lot of people still have the same problem. I hope their issue will be resolved as soon as possible.
Original review posted by user Sep 16, 2020
My account has been compromised, and someone sold, buy and even tried to transfer money from my bank account. Now, I can't log in to my account.
And any reset password link is not coming to my email address. I need help ASAP!!!
Product or Service Mentioned: Robinhood Account.
Monetary Loss: $16000.
Preferred solution: Full refund.
Robinhood Pros: Easy to trade.
Robinhood Cons: Bad customer serivce.