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Update by user Oct 21, 2020

I got access to my account, and got my stocks back to my account..

Update by user Oct 18, 2020

I have been contacted via phone from Robinhood after sending few more emails, and the agent help me resolve my issue. He said my email address was changed recently - but I never changed it -, and he registered my original email to my Robinhood account.

Then, I was able to access my account again. My case was sent to correction team to review, and I got another mail requesting a copy of my ID, and I sent them. After few days, all my stock and Option except crypto currency came back to my account. It took about 3 weeks to resolve my issue.

During the period of time, I kept email them, and tried to do everything I could do. I was lucky to resolve my issue in 3 weeks after I got hacked.

I know there are a lot of people still have the same problem. I hope their issue will be resolved as soon as possible.

Original review posted by user Sep 16, 2020

My account has been compromised, and someone sold, buy and even tried to transfer money from my bank account. Now, I can't log in to my account.

And any reset password link is not coming to my email address. I need help ASAP!!!

Product or Service Mentioned: Robinhood Account.

Monetary Loss: $16000.

Preferred solution: Full refund.

Robinhood Pros: Easy to trade.

Robinhood Cons: Bad customer serivce.

Robinhood - My account has been compromised 2 hours ago 9/16/20
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#2029949

Its happening to me right now

#2016148

This just happened to me May 21, 2021. I was not able to login and ours later I got notification on my phone for multiple charges.

Were you able to get a full refund? please let me know.

Thank you. Mustafa

#2016226
@Brandii

I got my refund thankfully you have to contact support by email support@***.com and help@***.com explain the situation take screenshots of the charges and they will ask you a few questions about you personal information and the issue it took me 2 - 3 weeks to resolve the issue

#1994356

Im having the same problem pls help me get access to my robinhood account pls

#1954567

Hi. I am having the same problem here. https://youtu.be/R8Mb56Z9960 Is there any way to make this stop or get a full refund?

#1957296
@SiYoung K

Good good I love

#1932111

I am having the same problem. None of the password resets are coming to my email.

#1925120

I am having the same problem. Someone hacked my account, sold share, can't reset my password, can't contact the company.

I'm pissed.

Can we start a civil suit? What can we do?

#2052035
@Jadzia

Hackers sold my Robinhood stock, and I'm trying to resolve with them. Said, basically not their fault, and case is closed.

Not acceptable I told them, and want case back open which they did. Today I got email from them saying they are still reviewing my account, and thanking me for my patience, and they will contact soon. ????? WTH Does soon mean.

It has been a week. Should I contact the police to make a report, or perhaps get a lawyer involved??? Is time of essence???

Thank you. Feeling frustrated!!!

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