Robinhood
Robinhood Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4,485 reviews; 15% would likely recommend it. Rating distribution shows 81% unfavorable and 8% positive. Consumers report widespread dissatisfaction, with 61% asking for improved customer service and 55% not planning to reuse the service.
Key Takeaways for Future Customers
- Read Robinhood reviews and verify account recovery options before signing up due to frequent login and two-step authentication issues.
- Expect an easy-to-use, free app but limited phone or live support; many users seek refunds or dispute billing when locked out.
Negative Feedback / Risk Areas
- Inability to log in or recover accounts and broken two-step verification.
- No reachable phone support or human customer service; support often unresponsive.
- Accounts restricted or closed with funds inaccessible and long unresolved refund or withdrawal disputes.
- Concerns about reliability, fraud handling, and perceived high price level.
Positive Feedback
Users praise the platform as easy to use and free to start, with a simple interface for trading and basic investing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4,485 reviews; 15% would likely recommend it. Rating distribution shows 81% unfavorable and 8% positive. Consumers report widespread dissatisfaction, with 61% asking for improved customer service and 55% not planning to reuse the service.
Key Takeaways for Future Customers
- Read Robinhood reviews and verify account recovery options before signing up due to frequent login and two-step authentication issues.
- Expect an easy-to-use, free app but limited phone or live support; many users seek refunds or dispute billing when locked out.
Negative Feedback / Risk Areas
- Inability to log in or recover accounts and broken two-step verification.
- No reachable phone support or human customer service; support often unresponsive.
- Accounts restricted or closed with funds inaccessible and long unresolved refund or withdrawal disputes.
- Concerns about reliability, fraud handling, and perceived high price level.
Positive Feedback
Users praise the platform as easy to use and free to start, with a simple interface for trading and basic investing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Theft/hack
Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.
I couldn't sign into my account. My biometrics were not working.
I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.
We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.
The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.
They said they were going to investigate, nothing, no questions for me, they just closed my account.
They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???
- No live service for days im still waiting on a call back
Preferred solution: some if not all of the money that was stolen
User's recommendation: Say away,,, use someone with quicker response to the customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t sign for my account
Don't have access to my account for Robinhood. I put my email and my name; they said error dismissed. I want access to my account.
Preferred solution: I need access to my account please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deridder, Louisiana
I can get in to the Robinhood app with...
- - Face ID fails to recognize me at login.
- - Face ID is on and works in other apps.
- - Customer service number is not listed.
I can get into the Robinhood app with my current ID and password until I get to the Face ID. Then it fails to recognize me.
My Face ID is on and works for other apps. And why don't you list your customer service number?
What's up with that? Email: upsmark76@***l.
- Get me back on the all
- Get me back on the app
Preferred solution: Get back on my account, can’t access it
User's recommendation: Why don’t you list your customer service number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vallejo, California
My credit limit
- - Paid $4000, leaving $1000 balance, with $7000 limit.
- - After a $1400 payment yesterday, a near-limit alert appeared.
- - New balance or remaining credit not shown.
I made a payment last week towards my credit card. My total on my credit card for my credit is $7000 at the time I used about $5000 worth of credit on the card.
I made a payment for $4000 leaving the remaining balance of $1000.
I just used the card yesterday and made a payment for 1400 right after I did that I received a message informing me that my limit on my max on my card was almost reached and I did not understand. Why can someone please explain to me why the card is doing this and it is not showing my new balance or my new remaining credit since I made payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
Help with spam
- - A transfer was detected at 1:41 EST from a device in Mumbai, India.
- - Not you; call to STOP; the user wonders if they have an old Robinhood account.
I received this text:
Robinhood: We detected a transfer today at 1:41 EST from a device located in Mumbai, India. Not you?
Call us at +1 (80*) ***-**** to STOP.
Did you send it?
I'm wondering if I have an account there. It was some time ago.
Preferred solution: Answer to text!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Unable to access my deceased husband's account
- - I can't access my deceased husband's account despite trying.
- - No help option; it loops to login, and I have no linked phone.
Not to invest with Robinhood.
No response from Robinhood
I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.
When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.
- Customer service is unavailable and inefficient
- No chat group either
- When you click help it brings you to the main screen again
Preferred solution: Access to my deceased husband's account.
User's recommendation: Do not buy from Robinhood. It is NOT user friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Littleton, Colorado
Forced sale and lossof ETH
- - Account closed; ETH transfers blocked despite a 60-day window.
- - Support was inaccessible; ETH forced-sold with no explanation; CA settlement $3.9M.
Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.
When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.
All communication channels, including phone support and message support, were removed or disabled.
Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.
Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto
Previous lawsuit against Robinhood in California for these same allegations:
Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.
(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.
User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.
Columbus, Ohio
Stock
- - User wanted a mailed or emailed copy for personal use and was charged.
- - Selfie and ID were sent; user was told mail would follow.
I need a paper copy mailed out or send me by my email venacampbell23@***.com for personal use and I been threw all your process & your copy wants to charge me?? Hmm this 1 stock is from.
10- 15 ago. I sent in selfie & ID , THEN TOLD I WAS GOING TO RECEIVE MAIL ACCOUNT WAS CLOSED IN 24HRS NOGO.
San Jose, California
Someone hacked accounts who every in account Monty Mendoza it’s not me they locked me out my own account. Help assp
Please help someone hacked accounts who every they are its not me Im locked of account they changed my password Ive been trying to get back in its not letting. Me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEvil, wicked, stupid customer care rep.
- - Withdrawal of $300 on Feb 23, confirmed by Robinhood, has not been deposited.
- - They refuse to help or trace the transfer and call my bank.
Withdrawl of $300, Feb 23rd confirmed by Robinhood, has not been deposited yet. They refuse to help, they refuse to trace, call my Bank, refused to conference call and have blamed me and my Bank, ignoring FTC, SEC, FINRA, RICO ACT.Today I find out they have been found lacking professional, legal practices.
I am a $2100, acct. Small investor, $300 is a lot of money for me,
User's recommendation: Robinhood should be shut down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Missing matching funds
- - I was due a $20,000 transfer but was told I never deposited.
- - Agent said two transfers a week apart caused a 3-week hold and it wasn't a mistake.
I was due a 2% math for a $20,000 transfer Went to help and both said i never made any deposit. I kept asking to speak to agent.
After 4 tries finally I could get call back. The agent said he would have to put me in hold to investigate. When he came back he said tje reason it did show up was I made 2 transfers close to each other( I week apart) said it would take 3 weeks to recieve the money I was due. I asked why I had to wait 3 weeks for Robinhoods mistake.
He said it was not a mistake. I am now questioning how safe my money is if there mistakes can take 3 weeks to fix
- Matching 2 percent for transfers
- Did not pay it and say 3 weeks but who knows how long it will take
Preferred solution: Pay me money they owe me immediately
User's recommendation: Be very skeptical as when Robinhood makes a mistake they do not take responsibility for it and 3 weeks is far too long to hold money they owe you
Detroit, Michigan
Request for Assistance Recovering My Robinhood Account
- - Thomas Schotts seeks help recovering his Robinhood acct after losing phone/email 2FA failed, can provide ID to verify ownership and regain access.
Dear robinhood customer support, my name is Thomas schotts, and i am reaching out to request assistance recovering access to my Robinhood account. In 2024, i purchased a stock through my Robinhood account, and at the time, the account had approximately $212 in that position.
Unfortunately, shortly after making that purchase, i broke my cheap phone i had. Because of this, I lost access to the phone number and email address associated with the account. Since then, I have been completely locked out of my account. i have attempted multiple methods to regain access through your website, but the 2point verification, those attempts didnt get me very far.
At this point, I am unsure what else I can do to recover my account. I would greatly appreciate you help in verifying my identity and restoring access to my account so that I can manage the funds that are still in it. I am more than willing to provide identification and or answer any additional verification information necessary to prove ownership of the account.
Please let me know what steps i should take next or what information you may need from me to move forward. Thank you for your time and assistance.
Sincerely,
Thomas Schotts
User's recommendation: I just want help but apparently Robinhood is just a bunch of thieves and hasn't responded to my multiple requests. They have no customer service whats so ever so situations like mine. Im going to sue robinhood over this. Ill see a lot more than the 200 on my lost account. I kept records of my request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Easton, Pennsylvania
Resolved: Unable to log in
Company fixed the issue and I have been provided with full refund. Watch them.
They'll put you into programs, at a cost, and charge your bank account. Then they'll make it impossible to contact them.
When I try to log in, you don't ever send a verification code back; therefore, it's impossible to log in. Your service sucks.
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Absolutely horrible but not recommended to anyone I had to pay taxes and $1700 in my account and can I get a hold of anyone they shut my account down can’t get the money ready get a lawyer I’m over it
- - Account shut down and I can’t withdraw $1700.
- - Tried calling but couldn’t reach anyone.
- - Feels like a rip-off with taxes on what I earned.
Are you Robin Hood? Tried calling him 1 million times cant get a whole one get all the computer.
They shut our account down pay taxes on what I earned.
I had 1700 in there and cant get all of a darn person to give me my money something is wrong with this whole thing. What a rip off aint got nothing good to say Somebody better help me find my money cause this is ridiculous.
- Watch your account
Preferred solution: My money I invested that was left over and they count
User's recommendation: Don’t ever use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lafayette, Georgia
I HAVE SENT YOUR HELP SUPPORT AT LEAST...
- - User says 5+ messages with a Georgia license were not received.
- - Six months to close the account; costly.
- - They ask for a fax number to send documents.
I have sent your help support at least 5 messages that have a picture of my Georgia driver's license. You claim you did not get it.
I have been trying to close my account for 6 months. I hope it is not deliberate on your part. It is costing me money. Any I can fax it to, if so, give me a fax number.
I am at my wit's end with Robinhood. Check all my chats.
- Are ok with taking your money but it is near impossible leaving
Preferred solution: TO CLOSE OUT ACCOUNT
User's recommendation: HOPE THEY SIMPLIFY THEIR SITE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Michigan
My wife can’t login to her account by...
My wife cant login to her account by email saying its invalid we found a phone number an still no help trying logging in by her name an says ERROR
- No live support to talk to
Preferred solution: Live Customer support you could actually talk to
User's recommendation: Wish they actually had live support you could call pissed consumer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
They are not being cooperative!!!!!
- - Husband died; death certificate mailed.
- - Site can't locate his account for verification.
- - They need a driver's license image.
- - Very upset.
Husband has died, I have mailed his death certificate, but when I try to put his information on their site, they can't find him. They found it earlier today; all they needed was my driver's license picture.
Now they can't find his account, so I can't finish their verification process.
Very upset
kris_raburn@***.com
Preferred solution: Full refund
Robinhood FAQs
Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.
Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.
Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).
For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.
Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.
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It gets worse because evil-criminal managers only know is to retailiate. So now they asked if I wanted to change my email to something like mu....@ You can see they up this activity because my emails match with my name, so if anything it would be ma...@ or pa....@.
This is a way to steal my remaining funds that these greedy bastards do to intentionally locked my account to not send the $300, and sell whats in the account for personal gain.
I need to get out of this american company nightmare, $45Million is a lot not to correct their activity as the SEC demanded they do. Robinhood must have been hiring criminal pale faces from South Africa or Baltic States that only know evil wicked things to do to their citizens in those countries