Robinhood
Robinhood Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4488 customer reviews, 15% would likely recommend, with 81% unfavorable feedback; consumers report many Robinhood reviews mentioning poor support and refund requests.
Key Takeaways for Future Customers
- Expect limited phone support and heavy reliance on chat and automated help when researching Robinhood reviews.
- Prepare documentation for identity verification and possible delays when requesting refunds or withdrawals.
Negative Feedback / Risk Areas
- Widespread customer complaints about nonexistent customer service and account access problems.
- Frequent reports of identity fraud, locked accounts, and delayed or missing refunds.
Positive Feedback
Users note the app is easy to use and free, but many still cite reliability and service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4488 customer reviews, 15% would likely recommend, with 81% unfavorable feedback; consumers report many Robinhood reviews mentioning poor support and refund requests.
Key Takeaways for Future Customers
- Expect limited phone support and heavy reliance on chat and automated help when researching Robinhood reviews.
- Prepare documentation for identity verification and possible delays when requesting refunds or withdrawals.
Negative Feedback / Risk Areas
- Widespread customer complaints about nonexistent customer service and account access problems.
- Frequent reports of identity fraud, locked accounts, and delayed or missing refunds.
Positive Feedback
Users note the app is easy to use and free, but many still cite reliability and service issues.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheft/hack
Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.
I couldn't sign into my account. My biometrics were not working.
I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.
We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.
The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.
They said they were going to investigate, nothing, no questions for me, they just closed my account.
They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???
- No live service for days im still waiting on a call back
Preferred solution: some if not all of the money that was stolen
User's recommendation: Say away,,, use someone with quicker response to the customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been working for over 8 weeks to login but I'm blocked looking for help
I'm pissed there are about a million pages of BS but can't get help all I get are more and more pages to float through
User's recommendation: No idea how to get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can get in to the Robinhood app with...
- - Face ID fails to recognize me at login.
- - Face ID is on and works in other apps.
- - Customer service number is not listed.
I can get into the Robinhood app with my current ID and password until I get to the Face ID. Then it fails to recognize me.
My Face ID is on and works for other apps. And why don't you list your customer service number?
What's up with that? Email: upsmark76@***l.
- Get me back on the all
- Get me back on the app
Preferred solution: Get back on my account, can’t access it
User's recommendation: Why don’t you list your customer service number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My credit limit
- - Paid $4000, leaving $1000 balance, with $7000 limit.
- - After a $1400 payment yesterday, a near-limit alert appeared.
- - New balance or remaining credit not shown.
I made a payment last week towards my credit card. My total on my credit card for my credit is $7000 at the time I used about $5000 worth of credit on the card.
I made a payment for $4000 leaving the remaining balance of $1000.
I just used the card yesterday and made a payment for 1400 right after I did that I received a message informing me that my limit on my max on my card was almost reached and I did not understand. Why can someone please explain to me why the card is doing this and it is not showing my new balance or my new remaining credit since I made payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Help with spam
- - A transfer was detected at 1:41 EST from a device in Mumbai, India.
- - Not you; call to STOP; the user wonders if they have an old Robinhood account.
I received this text:
Robinhood: We detected a transfer today at 1:41 EST from a device located in Mumbai, India. Not you?
Call us at +1 (80*) ***-**** to STOP.
Did you send it?
I'm wondering if I have an account there. It was some time ago.
Preferred solution: Answer to text!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unable to access my deceased husband's account
- - I can't access my deceased husband's account despite trying.
- - No help option; it loops to login, and I have no linked phone.
Not to invest with Robinhood.
No response from Robinhood
I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.
When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.
- No chat group either
- Customer service is unavailable and inefficient
- When you click help it brings you to the main screen again
Preferred solution: Access to my deceased husband's account.
User's recommendation: Do not buy from Robinhood. It is NOT user friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Forced sale and lossof ETH
- - Account closed; ETH transfers blocked despite a 60-day window.
- - Support was inaccessible; ETH forced-sold with no explanation; CA settlement $3.9M.
Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.
When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.
All communication channels, including phone support and message support, were removed or disabled.
Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.
Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto
Previous lawsuit against Robinhood in California for these same allegations:
Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.
(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.
User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.
Stock
- - User wanted a mailed or emailed copy for personal use and was charged.
- - Selfie and ID were sent; user was told mail would follow.
I need a paper copy mailed out or send me by my email venacampbell23@***.com for personal use and I been threw all your process & your copy wants to charge me?? Hmm this 1 stock is from.
10- 15 ago. I sent in selfie & ID , THEN TOLD I WAS GOING TO RECEIVE MAIL ACCOUNT WAS CLOSED IN 24HRS NOGO.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got a new phone and need to change my...
I got a new phone and need to change my number in order to excess my money
Robinhood is sending text messages to the old number and, I can't identify myself.
Preferred solution: I would like to change cellphone number
Someone hacked accounts who every in account Monty Mendoza it’s not me they locked me out my own account. Help assp
Please help someone hacked accounts who every they are its not me Im locked of account they changed my password Ive been trying to get back in its not letting. Me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |There doesnt seem to be an (I) button,...
- - Cannot locate (I) info option for credit limit on Robinhood Metal.
- - Help article says the (I) option should be beside balance; not visible on mobile.
There doesnt seem to be an (I) button, or any option to see the credit limit on my new metal gold robinhood credit card. online help says there should be an (I) info option, next to account balance, or balance limit, neither of which is available on my phone.
Is this a glitch? something with version of phone possibly, or am i just not looking on the correct page?
Could you please verify? thanks ken 973-330-**** ken@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate personal information
I am unable to get into my Robin account because I have a new address and phone number. I also am using a new email. Please help me.
- Good trading
- Very hard update information
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEvil, wicked, stupid customer care rep.
- - Withdrawal of $300 on Feb 23, confirmed by Robinhood, has not been deposited.
- - They refuse to help or trace the transfer and call my bank.
Withdrawl of $300, Feb 23rd confirmed by Robinhood, has not been deposited yet. They refuse to help, they refuse to trace, call my Bank, refused to conference call and have blamed me and my Bank, ignoring FTC, SEC, FINRA, RICO ACT.Today I find out they have been found lacking professional, legal practices.
I am a $2100, acct. Small investor, $300 is a lot of money for me,
User's recommendation: Robinhood should be shut down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to close my account and there is no way to speak to No one. I received a message that had a approval code and I did not request one. No way for me to close my account.
Someone requested an approval code and it was not me. They said if it wasn't me to call this number.
I called that number and when they answered it sounded strange, so I told them I did not believe them and they hung up. So I started researching for a phone number to contact Robinhood to find that there are no numbers to contact Robinhood.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stold my account and all my stocks. and i have been trying for weeks but they refuse to call or assist in anyway possible.
I was away for a couple of months and reset my password; suddenly, I had a new account showing I had nothing. I took pictures of my driver's license front and back, a picture of myself, and it was unacceptable. That is absolutely ridiculous; I feel like they are avoiding me on purpose.
- Quick trades
- Hide like cowards and thieves
Preferred solution: Full refund
User's recommendation: i also trade with ally and you can talk to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get into my account
I do not use the same email or password please help I dont remember the password for the email that was previously used and it wont accept a new password because it has the wrong phone number. I have a new phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraud Visa cards mailed to both my husband and me
We are experiencing identity fraud, which included theft of our phone numbers. We were mailed Visa cards (2) that we did not apply for, nor want. Since we are unable to reach you by phone and are fed up with AI, I will filing a complaint with FTC against you.
User's recommendation: STAY AWAY - THIS COMPANY SUPPORTS FRAUD
Companies Similar to Robinhood
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.

They won't talk to me either. I have $147 in my account still cant get it out they have me blocked out so I cant get my money..
This Company is noting but a scammer, stealing my money it's not much be i am 73 and am broke.. Anyone have any ideas how to get money other then Calling FBI???????