Robinhood Reviews
Robinhood Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4511 reviews; 15% would recommend. Rating distribution shows 81% unfavorable. 58% say Robinhood should improve customer service and 64% say they won’t use it again. Many users request a refund and report account recovery and login/2FA problems.
Key Takeaways for Future Customers
- Expect limited phone support and difficult account recovery.
- Protect your phone number and account details; users warn to "secure your account".
- Some reviewers suggest alternatives like Charles Schwab.
Negative Feedback / Risk Areas
- Frequent account lockouts and 2FA/login failures causing loss of access.
- Nonexistent live support and slow or automated email replies.
- Withdrawals, blocked accounts, hacked accounts, and refund requests.
Positive Feedback
Users find the app easy to use and free; a few reviews noted helpful customer service responses for specific login recoveries.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4511 reviews; 15% would recommend. Rating distribution shows 81% unfavorable. 58% say Robinhood should improve customer service and 64% say they won’t use it again. Many users request a refund and report account recovery and login/2FA problems.
Key Takeaways for Future Customers
- Expect limited phone support and difficult account recovery.
- Protect your phone number and account details; users warn to "secure your account".
- Some reviewers suggest alternatives like Charles Schwab.
Negative Feedback / Risk Areas
- Frequent account lockouts and 2FA/login failures causing loss of access.
- Nonexistent live support and slow or automated email replies.
- Withdrawals, blocked accounts, hacked accounts, and refund requests.
Positive Feedback
Users find the app easy to use and free; a few reviews noted helpful customer service responses for specific login recoveries.
Media from reviews
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Robinhood Consumer Issues
CFPB
- Trade restrictions
- Fund transfers
- Unauthorized transactions
PissedConsumer
- Account access
- Password resets
- Phone number changes
Both sources reflect user frustrations with account management and service interruptions. However, technical issues like login and access problems are more common on PissedConsumer. Financial and regulatory concerns, such as trade restrictions and fund transfer problems, dominate the CFPB complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Theft/hack
Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.
I couldn't sign into my account. My biometrics were not working.
I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.
We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.
The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.
They said they were going to investigate, nothing, no questions for me, they just closed my account.
They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???
- No live service for days im still waiting on a call back
Preferred solution: some if not all of the money that was stolen
User's recommendation: Say away,,, use someone with quicker response to the customers.
Tulsa, Oklahoma
No account access
I have a new phone number.I haven't been on Robin Hood in a while now.You guys won't let me into my account question mark please contact me so I can reset my number since you won't accept my email and password
User's recommendation: Not sure
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Central Square, New York
Locked out of my account with no alternative way to fix the issue
- - I changed my phone number and can’t log in.
- - No live support number; the support email only says LOG IN, and the help section has no workaround.
I had to get a new phone and phone number recently, and now I have no way to log into my Robinhood account. The company doesn't have a customer support number to speak with a live agent.
Its support email responds with 'LOG IN' to every issue. The best part is that the 'need help' section on their site has no alternative way to resolve a technical issue like this.
They offer no way to use the email address tied to the account to solve the issue. A huge technical oversight.
- Easy long term stock trading
- Horrible customer service and overal maintence of app
Preferred solution: I need to log in, but can't due to a lack of technical recovery solutions.
User's recommendation: Don't lose your phone or change your phone number if you want touse this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobinhood cost me more than $35,000
The reviewer tried to contact the company before posting this review.
- - Platform blocked wires and crypto transfers to Coinexx.
- - Police found Coinexx legitimate, appeals review unclear, and losses over 35k.
Robinhood stopped me from being able to wire money to Robinhood, buy crypto, and transfer it to Coinexx. Customer service rep said Coinexx is an investment scam (false) and said Robinhood does not send crypto to Coinexx via ERC20 transfers (also false).
Robinhood also said that I participated in fraudulent activities (false) and actually called the police to come to my house to investigate. The police did a thorough investigation and found that Coinexx is a legitimate Forex trading exchange that Robinhood does business with and that I had done absolutely nothing wrong. A police report is available. Customer service said the closing of my account would be reviewed by appeals, and I'm pretty sure that never happened.
Preventing me from doing this cost me over $35,000 in trading losses due to a margin call.
Had I been able to transfer the crypto, I would have won my trades and made about $2,500. So, what should I do now?
- Not knowledgable customer service
Preferred solution: Full refund
User's recommendation: Take your business to Coinbase
Fresno, California
My account access
I tried to call you guys denied it, and then I wrote the message no response my Name is Thuok wok I have been account with you guys but since my phone was been stolen all my apps messed up that was the reason.my phone number is 907250**** when you get my message call me back please thank you have a wonderful weekend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sammamish, Washington
I have a Robinhood account which was...
The reviewer tried to contact the company before posting this review.
- - Scammed in Dec 2025; funds lost and account locked for investigation.
- - Assets inaccessible; account closed; no support response.
I have a Robinhood account that was scammed in Dec 2025. I lost money, but then it was locked down for investigation by RH in Dec 2025.
I still have assets in my account, but I cannot access my assets as whenever I log in, it says the account is permanently closed. I tried to open new accounts with RH, which were never opened. I tried contacting RH support 6 or 7 times via email for the last 5 months. No response.
I am currently unemployed, and I need access to the funds that are still lying with Robinhood locked.
I also want to reinstate my account to start investing by opening a new account where I can transfer the closed account funds/assets from. I would request someone to call me/contact me ASAP.
- Simple app
- Poor security support
- No support what so ever
- Poor customer service
Preferred solution: Full refund
User's recommendation: They NEVER help you when you need them as their support is a joke and they NEVER respond. They have a circular way of support which means, they will take you to the same page of information OR when clicking support they will offer a few pre defined reasons to contact support. Their phone support does not exist and they does not necessarily respond to your emails. I tried that 6/7 times. They are holding on to my money and assets and after repeated request never responded back to me to let me know how I can reinstate my account or get my funds released.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, Arkansas
So stupid *** pissed
- - The app is confusing and both users were blocked.
- - Support called the helper a scammer.
- - They demand face verification and won't refund.
I tried to work that confusing-ass app myself and couldnt make heads or tails of itthe whole thing is just way too complicated for its own good. So, I asked my friend to help me out since he actually knew what he was doing, and what do y'all do?
Blocked both of us clean out!
Then, when I actually try to get ahold of someone to sort it out, y'all start calling my friend a scammer and throwing all kinds of stupid, nosy questions my way. The minute I try to just wash my hands of this and take my money out, y'all start demanding a face verificationand even after all that, you still won't give me my damn money back!
Its my cash, I want it out, and I am completely done jumping through your ridiculous hoops!
User's recommendation: Don’t even go there
Mishawaka, Indiana
Can log in my accout
Hi my name is Allie Duncan I put some wrong numbers to log in my account and now I can't get in help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asheboro, North Carolina
Resolved: I need someone to call me about my...
The reviewer tried to contact the company before posting this review.
Great support Thanks.
I need someone to call me about my account 336588**** Call me Samuel Johnson IV I cant upload information to them because sWebsite will not let me change take photo to upload I choose it but at the end step it keeps me in photo mode
- Great company
- No direct number to call
Preferred solution: Help from them
User's recommendation: Don’t know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
ACCOUNTY RECOVERY IS IMPOSSIBLE DISABLED 69 NINE YEAR OLD REALLY WANT TO CALL AND REACH SOMEONE OR GET LINK THAT HELPS NOT LOSE MY RETIREMENT MONEY PLEASE
NEED HELP WITH COLLECTING LOÑG TIME INVESTMENT. 69 YEAR OLD MAN FIND IT IMPOSSIBLE TO REACH THIS ROBYN HOOD FOR YEARS FOR THE LOVE OF ROBYN HOODS REPUTATION.
WE NEED TO BAN TOGETHER AND TAKE THESE GIANT COOPERATE W WHERE WE PUT OUR HARD EARNED MONEY AND STAND UP FOR SOME DESERVED RESPECT. THEY CAN TAKE THEIR BOTS AND IMPROVE.
- Hopeful they will make right
- Need to reach a person this has been terrible for my disabled patient
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s a scam!!
I don't even know what this website is, but somehow they got my bank account number and took money out of my account, and now I can't contact anybody on the website robinhood.com to speak with anybody about getting my money back.
- Idk
- Idk
Preferred solution: Full refund
User's recommendation: Idk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Menen, West Flanders Province
MY ACCOUNT HAS BEEN BLOCKED FOR 2 DAYS SCAMMERS GIVE ME MY MONEY BACK I SENT ALL THE PROOF AND THEY AREN'T REPLYING GIVE ME MY MONEY BACK *** SCAMMERS
Give my money back.
Scammers!
My account has been blocked for 2 days. Scammers, give me my money back. I sent all the proof and they aren't replying.
Give me my money back, *** scammers! Waiting 2 days, *** scammers!
- Nihil
Preferred solution: Full refund
User's recommendation: Don't deposits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTOCK SELL: SELL DATE WAS 08/19/2026....
The reviewer tried to contact the company before posting this review.
- - Sell date was 08/19/2026 for $3,496.60.
- - Withdrawal was to be deposited to Amex Savings.
- - Amex shows no record of the deposit.
Stock sell: Sell date was 08/19/2026.
Amount: $3,496.60
Robinhood acct. 75050****
My name: Robert Hager
My phone: 678-777-****
Withdrawal was to be deposited to: Amex savings
Account number 151091**** routing number 12408****
Today's date 08/27/2026 @2:53 PM
Contacted Amex: they show no record of deposit.
Question: Where is the deposit?
- Profitable market
- Impossible to contact a human in any way
Preferred solution: Deliver product or service ordered
User's recommendation: Provide Robinhood Customer Support Phone Number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pleasant Hill, California
I need help getting back into my...
The reviewer tried to contact the company before posting this review.
- - Unable to reset password after a week; account access remains blocked.
- - No toll-free number; help site is the only support route.
I need help getting back into my account. I am furious about the way you handle your services with people putting all their money in your account.
It has been over a week. I've attempted to reset my password more than I would like to and still am unsuccessful.
There is no 800 number to call; there is nothing but a redirect to your useless help website. My next message will be to federal and state agencies regarding your website and lack of security, as well as locking owners of these accounts out with no resources to re-enter their accounts.
- What pros
- I need my money
Preferred solution: Deliver product or service ordered
User's recommendation: Watch out!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I tried to sign into my Robinhood...
The reviewer tried to contact the company before posting this review.
They restored access to my brokerage acct on Robinhood. Sent emails several times a day.
I ended up troubleshooting the problem myself and when I finally able to contact the right person. My access to my accounr was restored exactly an entire week with no access.
But it never sent me the code. I tried the selfie photo it used to verify my ID, but as soon as it verified my photo, it tried to text me another verification code, which again I never received. So, I called this number I found (***), and they gave me a runaround, having me sign into my Cash App account, then my bank account, then my PayPal account, and finally my Uber account. I think I've been scammed.
They told me my Robinhood had been hacked and that someone had switched my phone with their phone number, which is why I wasn't receiving my verification code texts. This is all very frustrating. I have a little over $20,700 in my Robinhood account.
Thank you. ***
- Easy to use
- Very difficult to reach any customer service
Preferred solution: Full refund
User's recommendation: Be very careful. Robinhood's customer service is impossible to reach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
I'm pissed
Anything wouldve been better. Ive been unable to contact anyone from customer service.
No one seems to be able to tell me whats going on. I cant use this card.
Its *** worthless so I dont even know why I carry it anymore and you guys are no help in trying to resolve the issue. I just dont know what Im supposed to do.
User's recommendation: Don’t get this card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I'm trying to get on my account. As...
The reviewer tried to contact the company before posting this review.
I'm trying to get on my account. As usual, it is impossible.
Please help. You can never get a timely response and will spend a lot of time and effort trying.
- Lot of seemingly good financial products
- I can never contact them
Preferred solution: Contact with a real person who can answer a few questions. I've been with them for many years.
User's recommendation: Stay away if you are a small investor
Robinhood FAQs
Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.
Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.
Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).
For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.
Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.
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They won't talk to me either. I have $147 in my account still cant get it out they have me blocked out so I cant get my money..
This Company is noting but a scammer, stealing my money it's not much be i am 73 and am broke.. Anyone have any ideas how to get money other then Calling FBI???????