Robinhood
Robinhood Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood reviews show a 1.7 star rating from 4,491 reviews, 15% would recommend, with 81% unfavorable; many users request a refund and cite high price level and poor reliability.
Key Takeaways for Future Customers
- Expect limited phone support and widespread customer complaints about account access and verification.
- Many users report identity fraud and ask for refunds; consider caution before subscribing or using membership features.
Negative Feedback / Risk Areas
- Recurring issues: locked accounts, verification codes not delivered, and inaccessible customer service.
- Multiple reports of funds taken or accounts compromised and long delays getting money returned.
Positive Feedback
Some customers find the app easy to use and free features appealing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood reviews show a 1.7 star rating from 4,491 reviews, 15% would recommend, with 81% unfavorable; many users request a refund and cite high price level and poor reliability.
Key Takeaways for Future Customers
- Expect limited phone support and widespread customer complaints about account access and verification.
- Many users report identity fraud and ask for refunds; consider caution before subscribing or using membership features.
Negative Feedback / Risk Areas
- Recurring issues: locked accounts, verification codes not delivered, and inaccessible customer service.
- Multiple reports of funds taken or accounts compromised and long delays getting money returned.
Positive Feedback
Some customers find the app easy to use and free features appealing.
Media from reviews
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Robinhood Consumer Issues
CFPB
- Trade restrictions
- Fund transfers
- Unauthorized transactions
PissedConsumer
- Account access
- Password resets
- Phone number changes
Both sources reflect user frustrations with account management and service interruptions. However, technical issues like login and access problems are more common on PissedConsumer. Financial and regulatory concerns, such as trade restrictions and fund transfer problems, dominate the CFPB complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Theft/hack
Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.
I couldn't sign into my account. My biometrics were not working.
I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.
We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.
The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.
They said they were going to investigate, nothing, no questions for me, they just closed my account.
They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???
- No live service for days im still waiting on a call back
Preferred solution: some if not all of the money that was stolen
User's recommendation: Say away,,, use someone with quicker response to the customers.
Been locked out of my account for over 5 years
My ex-fiance broke my phone against a wall, and I had to start everything over. This sick company will not let you speak to a person and has locked me out, and I cannot get anyone to help me.
- No real human
Preferred solution: Back in my account
User's recommendation: Don't use this company
Oklahoma City, Oklahoma
Because I cannot get my account.I lost my phone I sold the house in the city and i'm now living in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA] at [STREET_ADDRESS], no longer living at thirty five forty one
I lost my phone so I have a new phone. My social security number is the same.
My phone number has changed and I forgot my password. How do I get into my account?
User's recommendation: I recommend it easy to get a hold of you guys so that we can settle things like this.Where you can't get on your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deridder, Louisiana
I can get in to the Robinhood app with...
- Face ID fails to recognize me at login.
- Face ID is on and works in other apps.
- Customer service number is not listed.
I can get in to the Robinhood app with current ID and password, until I get to the Face ID. Then it fails to recognize me.
My Face ID is on and works for other apps. And why dont you list your customer service number.
Whats up with that. Email, ***
- Get me back on the all
- Get me back on the app
Preferred solution: Get back on my account, can’t access it
User's recommendation: Why don’t you list your customer service number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI tried to sign into my Robinhood...
- Sign-in issues with Robinhood; verification codes never arrived.
- Selfie ID check prompted another code that wasn’t received.
I tried to sign into my Robinhood earlier on 06/04/2016 through the app, and instead of it letting me use my passcode, it wanted me to sign in using my username and password. Then it said it would text my phone number a verification code.
But it never sent me the code. I tried the selfie photo it used to verify my ID, but as soon as it verified my photo, it tried to text me another verification code, which again I never received. So, I called this number I found (***), and they gave me a runaround, having me sign into my Cash App account, then my bank account, then my PayPal account, and finally my Uber account. I think I've been scammed.
They told me my Robinhood had been hacked and that someone had switched my phone with their phone number, which is why I wasn't receiving my verification code texts. This is all very frustrating. I have a little over $20,700 in my Robinhood account.
Thank you. ***
- Easy to use
- Very difficult to reach any customer service
Preferred solution: Full refund
User's recommendation: Be very careful. Robinhood's customer service is impossible to reach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vallejo, California
My credit limit
- Paid $4000, leaving $1000 balance, with $7000 limit.
- After a $1400 payment yesterday, a near-limit alert appeared.
- New balance or remaining credit not shown.
I made a payment last week towards my credit card. My total on my credit card for my credit is $7000 at the time I used about $5000 worth of credit on the card.
I made a payment for $4000 leaving the remaining balance of $1000.
I just used the card yesterday and made a payment for 1400 right after I did that I received a message informing me that my limit on my max on my card was almost reached and I did not understand. Why can someone please explain to me why the card is doing this and it is not showing my new balance or my new remaining credit since I made payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
Help with spam
- A transfer was detected at 1:41 EST from a device in Mumbai, India.
- Not you; call to STOP; the user wonders if they have an old Robinhood account.
I received this text
Robinhood: We detected a transfer today at 1:41 EST from a device located in ***, ***. Not you, Call us on *** to STOP
Did you send?
Im wondering if I have an account there. It was some time ago.
Preferred solution: Answer to text!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I got a new phone and need to change my...
I got a new phone and need to change my number in order to excess my money
Robinhood is sending text messages to the old number and, I can't identify myself.
Preferred solution: I would like to change cellphone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Unable to access my deceased husband's account
- I can't access my deceased husband's account despite trying.
- No help option; it loops to login, and I have no linked phone.
Not to invest with Robinhood.
No response from Robinhood
I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.
When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.
- Customer service is unavailable and inefficient
- When you click help it brings you to the main screen again
- No chat group either
Preferred solution: Access to my deceased husband's account.
User's recommendation: Do not buy from Robinhood. It is NOT user friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I have been locked out of my account. I...
I have been locked out of my account. I have been trying to get in but each time it says it's sending me a verification code but nothing is sent. How do i resolve this issue.
- Customer service sucks non existent
Preferred solution: Access to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had money taken out of my account that shouldn't have been
I never signed up for this, but yet somehow money was taken out of my account, and I'm very upset. I would like my money back.
- Sucks
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Littleton, Colorado
Forced sale and lossof ETH
- Account closed; ETH transfers blocked despite a 60-day window.
- Support was inaccessible; ETH forced-sold with no explanation; CA settlement $3.9M.
Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.
When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.
All communication channels, including phone support and message support, were removed or disabled.
Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.
Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto
Previous lawsuit against Robinhood in California for these same allegations:
Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.
(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.
User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdditional card for my son
Excellent company, I have enjoyed everything about this Credit Card company. They are the best. Whenever you pay it right away, your account is cleared.
Columbus, Ohio
Stock
- User wanted a mailed or emailed copy for personal use and was charged.
- Selfie and ID were sent; user was told mail would follow.
I need a paper copy mailed out or send me by my email *** for personal use and I been threw all your process & your copy wants to charge me?? Hmm this 1 stock is from.
10- 15 ago. I sent in selfie & ID , THEN TOLD I WAS GOING TO RECEIVE MAIL ACCOUNT WAS CLOSED IN 24HRS NOGO.
San Jose, California
Someone hacked accounts who every in account *** it’s not me they locked me out my own account. Help assp
Please help someone hacked accounts who every they are its not me Im locked of account they changed my password Ive been trying to get back in its not letting. Me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been working for over 8 weeks to login but I'm blocked looking for help
I'm pissed there are about a million pages of BS but can't get help all I get are more and more pages to float through
User's recommendation: No idea how to get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loris, South Carolina
There doesnt seem to be an (I) button,...
- Cannot locate (I) info option for credit limit on Robinhood Metal.
- Help article says the (I) option should be beside balance; not visible on mobile.
There doesnt seem to be an (I) button, or any option to see the credit limit on my new metal gold robinhood credit card. online help says there should be an (I) info option, next to account balance, or balance limit, neither of which is available on my phone.
Is this a glitch? something with version of phone possibly, or am i just not looking on the correct page?
Could you please verify? thanks [PERSON_NAME] [PHONE_NUMBER] [PERSON_NAME][EMAIL_ADDRESS]
Robinhood FAQs
Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.
Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.
Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).
For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.
Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.
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They won't talk to me either. I have $147 in my account still cant get it out they have me blocked out so I cant get my money..
This Company is noting but a scammer, stealing my money it's not much be i am 73 and am broke.. Anyone have any ideas how to get money other then Calling FBI???????