Robinhood
Robinhood Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4,472 reviews with consumers mostly dissatisfied, only 15% likely to recommend; rating distribution shows ~81% unfavorable and 8% positive.
Positive Feedback
The app is noted as easy to use and free, with some users praising simple trading and basic account features mentioned in Robinhood reviews.
Negative Feedback / Risk Areas
- Widespread reports of being locked out of accounts and inability to reach live customer service, a dominant Robinhood customer complaints theme.
- Multiple complaints about frozen or closed accounts with funds inaccessible and requests for a refund frequently cited by users.
- Claims of unauthorized charges, poor reliability for crypto transfers, and confusing automated support loops.
Key Takeaways for Future Customers
- Consider alternatives if fast phone support or robust dispute resolution is important to you.
- Document deposits and communications carefully and be prepared for long waits on account recovery or refund requests.
- Be cautious with membership features and linked phone numbers; updating contact info can be difficult without account access.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4,472 reviews with consumers mostly dissatisfied, only 15% likely to recommend; rating distribution shows ~81% unfavorable and 8% positive.
Positive Feedback
The app is noted as easy to use and free, with some users praising simple trading and basic account features mentioned in Robinhood reviews.
Negative Feedback / Risk Areas
- Widespread reports of being locked out of accounts and inability to reach live customer service, a dominant Robinhood customer complaints theme.
- Multiple complaints about frozen or closed accounts with funds inaccessible and requests for a refund frequently cited by users.
- Claims of unauthorized charges, poor reliability for crypto transfers, and confusing automated support loops.
Key Takeaways for Future Customers
- Consider alternatives if fast phone support or robust dispute resolution is important to you.
- Document deposits and communications carefully and be prepared for long waits on account recovery or refund requests.
- Be cautious with membership features and linked phone numbers; updating contact info can be difficult without account access.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Theft/hack
Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.
I couldn't sign into my account. My biometrics were not working.
I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.
We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.
The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.
They said they were going to investigate, nothing, no questions for me, they just closed my account.
They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???
- No live service for days im still waiting on a call back
Preferred solution: some if not all of the money that was stolen
User's recommendation: Say away,,, use someone with quicker response to the customers.
Dallas, Texas
Buenas tardes necesito retirar mi dinero por favorrrr
Nesecita retirar mi dinero por favor ya tengo varios días por hacerlo y no me deja sólo un 10 por ci
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Unable to access my deceased husband's account
Not to invest with Robinhood.
No response from Robinhood
I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.
When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.
- Customer service is unavailable and inefficient
- No chat group either
- When you click help it brings you to the main screen again
Preferred solution: Access to my deceased husband's account.
User's recommendation: Do not buy from Robinhood. It is NOT user friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Littleton, Colorado
Forced sale and lossof ETH
Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.
When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.
All communication channels, including phone support and message support, were removed or disabled.
Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.
Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto
Previous lawsuit against Robinhood in California for these same allegations:
Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.
(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.
User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.
Los Angeles, California
Can't log in
Made balance transfer of 3,500 3 weeks ago and still showing on my x1 balance. @&$((:/;()$&@&&(:/-;)&@@$//;)&@!???!))(;/:()$&&@$))(
User's recommendation: Do not accept this card too many problems
Round Rock, Texas
Cobro indebido
I've always been loyal to their card, but that charge seems improper, especially since I didn't know that Robinhood had acquired this card. I thought my account was being cloned.
Round Rock, Texas
Cobro indebido
It's not fair to charge $200 for a fee i need a refund in order to continue using the card. Thanks!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
Dispute
The card was not used and was canceled. Thought this was a regular credit card; this is not a regular credit card.
Preferred solution: stop asking for payment cancel card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Endicott, New York
Need to speak with a human!
My husband became a member of this company. Unfortunately, he passed away 4 years ago.
I did not have access to his account, and no longer have access to his email. I have been TRYING to contact someone to advise them of this but to no avail. I also sent back several of the communications that was sent via mail for my husband advising of his passing, but still continue to get information.
Most recent letter was stating that his funds are now being transferred to New York State unclaimed property!!! Someone HELP!!!
Preferred solution: Access to my late husband's account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
Can't access my account
I can't access my account.
They sent me a link to change my password, but every time I tried, the verification code was sent to an old phone number that I no longer have.
I give them my new number, but they never change it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luxembourg, Luxembourg
I lost a huge amount of money to Robinhood
My life savings were taken from me after trusting the platform with my hard-earned money. I thought all was gone until I met with tesoyplus.com, which rescued me and saved me by getting back all my life savings for me without stress.
User's recommendation: read the body of my message
Sicklerville, New Jersey
Resolved: CAN NOT GET ON ROBINHOOD WEBSITE
CAN NOT GET 6 DIGIT PASSCODE.I DO NOT HAVE A CELL PHONE TO GET ON THE WEBSITE. THEY HAVE MY EMAIL ADDRESS. BUT ARE SENDING ME TEXT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
League City, Texas
New phone number
I need to change my cell phone to 346-617-****. I cannot get texts because you send them to my old number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
I CAN NOT LOG IN
I cannot chat if I cannot log in. It just says not with these credentials.
This has become very frustrating.
All I want to do is close out my account. Thank you.
Fort Worth, Texas
Robinhood.com stole $71,332
In 2020 i loaded a robin hood account with twenty thousand dollars
In Fourteen months. I grew that to $71,332.
By the way I also deposited $30K also
I sold everything. all of my stocks but left the equity in robinhood I thought, it was my money.I'll get it when I need it.
When? I got down to 5 thousand dollars that I had in a safe at my apartment that I lived in. I went to get some money out of robinhood and all of a sudden , they didn't know who Stephen Saucier was.
That is me. I sent them all kind of things like copys of my driver's license , my social security card.
My birth certificate,medicare,medicade cards and my bank account # routing # even a copy of my debit card # the date of transaction to load that RobinHood account hich are
Account # 809726****
Routing # 11101****
The Bank Of Texas So it's the 6th of January 2026 and my robinhood account has been closed and I am unable to access it or anything else in it I'm trying to file a complaint about $71,332 funding that is mine! My email is 214777****@***.com
My cell phone number is 214777****
Please contact me and tell me what else I have to do for me to get my money back please
I am homeless and am in a Veterans homeless shelter
User's recommendation: Don't trust Robinhood.com
Montreal, Quebec
Trying to get a payment fixed Now they want me to give a credit card number and pay them for information that they should be helping with not charging me money
My current issue is I tried to make a minimum payment this month My gold card is trying to take full payment I asked for minimum payment Now someone wants me to give a credit card number and pay them money to fix this problem Why do I want to pay somebody to fix a problem that I really didn't do I checked the box off minimum payment this this month was on two different pages they're still trying to take the full amount
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate on complaint 8/27/2025
After informing me I still had $38K remaining in my Robinhood cash account owed to me, they changed my account status to owing them $111K. This is not even possible as they disabled my account on 8-4-2025 and said they were closing it and returning all money.
After 16 days, they returned $1,100,000.00 with $38K remaining. I demanded it back, and I could tell they were going to try and rob me.
Now they are claiming I owe them $111K, which is impossible because after the Aug 4 deactivation of my account and notice of account closure, there was no way to complete any type of transaction as to where I could owe any funds. I want my $38K back immediately and all funds transferred back to my bank.
- Crooked
Preferred solution: Full refund
User's recommendation: Stay away from this crooked company. Search Robinhood complaints and you will see you and of
Robinhood FAQs
Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.
Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.
Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).
For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.
Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.
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Luckily it was redacted, but you attempted to post way too much sensitive information.