Robinhood
Robinhood Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4493 customer reviews. 15% would recommend. Overall sentiment is mostly dissatisfied with 81% unfavorable and many recent complaints about access and reliability.
Key Takeaways for Future Customers
- Read Robinhood reviews for frequent account access and login issues.
- Expect limited phone support; many request refunds or dispute help.
- Consider alternatives if live customer service matters to you.
Negative Feedback / Risk Areas
- Recurring customer complaints about account lockouts and hacked accounts.
- Widespread issues with no phone support and slow dispute resolution.
- Many users request refunds and report delayed or missing funds.
Positive Feedback
Users note the app is easy to use and free; some praise the card experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robinhood has a 1.7 star rating from 4493 customer reviews. 15% would recommend. Overall sentiment is mostly dissatisfied with 81% unfavorable and many recent complaints about access and reliability.
Key Takeaways for Future Customers
- Read Robinhood reviews for frequent account access and login issues.
- Expect limited phone support; many request refunds or dispute help.
- Consider alternatives if live customer service matters to you.
Negative Feedback / Risk Areas
- Recurring customer complaints about account lockouts and hacked accounts.
- Widespread issues with no phone support and slow dispute resolution.
- Many users request refunds and report delayed or missing funds.
Positive Feedback
Users note the app is easy to use and free; some praise the card experience.
Media from reviews
Turn one complaint into a collective action
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Robinhood Consumer Issues
CFPB
- Trade restrictions
- Fund transfers
- Unauthorized transactions
PissedConsumer
- Account access
- Password resets
- Phone number changes
Both sources reflect user frustrations with account management and service interruptions. However, technical issues like login and access problems are more common on PissedConsumer. Financial and regulatory concerns, such as trade restrictions and fund transfer problems, dominate the CFPB complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Theft/hack
Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.
I couldn't sign into my account. My biometrics were not working.
I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.
We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.
The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.
They said they were going to investigate, nothing, no questions for me, they just closed my account.
They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???
- No live service for days im still waiting on a call back
Preferred solution: some if not all of the money that was stolen
User's recommendation: Say away,,, use someone with quicker response to the customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm trying to get on my account. As...
I'm trying to get on my account. As usual, it is impossible.
Please help. You can never get a timely response and will spend a lot of time and effort trying.
- Lot of seemingly good financial products
- I can never contact them
Preferred solution: Contact with a real person who can answer a few questions. I've been with them for many years.
User's recommendation: Stay away if you are a small investor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I tried to sign into my Robinhood...
They restored access to my brokerage acct on Robinhood. Sent emails several times a day.
I ended up troubleshooting the problem myself and when I finally able to contact the right person. My access to my accounr was restored exactly an entire week with no access.
But it never sent me the code. I tried the selfie photo it used to verify my ID, but as soon as it verified my photo, it tried to text me another verification code, which again I never received. So, I called this number I found (***), and they gave me a runaround, having me sign into my Cash App account, then my bank account, then my PayPal account, and finally my Uber account. I think I've been scammed.
They told me my Robinhood had been hacked and that someone had switched my phone with their phone number, which is why I wasn't receiving my verification code texts. This is all very frustrating. I have a little over $20,700 in my Robinhood account.
Thank you. ***
- Easy to use
- Very difficult to reach any customer service
Preferred solution: Full refund
User's recommendation: Be very careful. Robinhood's customer service is impossible to reach
Stone Mountain, Georgia
Robinhood - Review in Financial Services category from ***, ***
- - Cannot download the app to pay the card.
- - Requires direct contact due to slow email responses.
- - A 438 number was provided by the assistant.
Yes. How are doing?
I'm ***. I was calling about my x one card. My assistant put a number on there, which is the o 438 number. My contact information is ***.
And I was calling because I can't I was contacting you. I can't download the app to that credit card to pay it. And I would like I don't wanna keep emailing because y'all take too long to email back, and my issue still isn't resolved.
So I kinda needed to I need someone to contact me so we can get ahold of this thing and so I can figure it out. Thank you.
Oklahoma City, Oklahoma
Because I cannot get my account.I lost my phone I sold the house in the city and i'm now living in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA] at [STREET_ADDRESS], no longer living at thirty five forty one
I lost my phone so I have a new phone. My social security number is the same.
My phone number has changed and I forgot my password. How do I get into my account?
User's recommendation: I recommend it easy to get a hold of you guys so that we can settle things like this.Where you can't get on your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deridder, Louisiana
I can get in to the Robinhood app with...
- - Face ID fails to recognize me at login.
- - Face ID is on and works in other apps.
- - Customer service number is not listed.
I can get in to the Robinhood app with current ID and password, until I get to the Face ID. Then it fails to recognize me.
My Face ID is on and works for other apps. And why dont you list your customer service number.
Whats up with that. Email, ***
- Get me back on the all
- Get me back on the app
Preferred solution: Get back on my account, can’t access it
User's recommendation: Why don’t you list your customer service number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI HAVE BEEN TRYING TO CONTACT SOMEONE...
- - I cannot contact support by phone.
- - Card is not activated and payment is requested.
- - DL verification upload keeps failing; service feels sketchy.
I have been trying to contact someone and I am not happy! I have not even activated the card nor used it and they are asking me for payment?
I do not deal with someone who I cannot contact by phone. Something is sketchy about this and I want nothing more to do with this.
When I try to send a copy of my DL for verification it does not work! Help!
Preferred solution: I want nothng more from them just close this and wipe the $50 they say I owe when I have not done anything to owe this.
User's recommendation: do not dela with this Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Getting messages for an account that SHOULDNT EXIST
- - User says a deactivation request from years ago remains open.
- - They say they reached out repeatedly; support is unavailable unless signed in.
I asked years ago for my account to be disabled/deactivated/deleted. No freaking reason why it should be open!
I have reached out multiple times about this same freaking reason.
Do not bother with them if they can't even be bothered to do that much! On top of it, you can't even contact customer support unless you're signed in, which is a load of freaking bull!
Preferred solution: Apology
User's recommendation: DO NOT BOTHER HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Denied Access to my Balance
I want to know my current balance. I do not have a phone.
The company lacks the ability to provide the requested information unless a call is made.
It is too inconvenient. Go somewhere else.
- Investment
- Horrible customer service
Preferred solution: I would like my balance sent to Netspend and the account closed.
User's recommendation: Put your money elsewhere if you want unfettered access to the balance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vallejo, California
My credit limit
- - Paid $4000, leaving $1000 balance, with $7000 limit.
- - After a $1400 payment yesterday, a near-limit alert appeared.
- - New balance or remaining credit not shown.
I made a payment last week towards my credit card. My total on my credit card for my credit is $7000 at the time I used about $5000 worth of credit on the card.
I made a payment for $4000 leaving the remaining balance of $1000.
I just used the card yesterday and made a payment for 1400 right after I did that I received a message informing me that my limit on my max on my card was almost reached and I did not understand. Why can someone please explain to me why the card is doing this and it is not showing my new balance or my new remaining credit since I made payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Munster, Indiana
Need help to resolve debt
Need help to resolve debt I dont want to go with the bankruptcy, but I want to close my account and pay regularly. Please suggest me how do I resolve my issue
Preferred solution: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
Help with spam
- - A transfer was detected at 1:41 EST from a device in Mumbai, India.
- - Not you; call to STOP; the user wonders if they have an old Robinhood account.
I received this text
Robinhood: We detected a transfer today at 1:41 EST from a device located in ***, ***. Not you, Call us on *** to STOP
Did you send?
Im wondering if I have an account there. It was some time ago.
Preferred solution: Answer to text!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I got a new phone and need to change my...
Company fixed the issue and I have been provided with apology. Keep trying to contact them.
I got a new phone and need to change my number in order to excess my money
Robinhood is sending text messages to the old number and, I can't identify myself.
Preferred solution: I would like to change cellphone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
York, Pennsylvania
Terrible customer service, ui can’t get a live person but I sure can get ahold of the hackers to my account
I my cell phone was hacked and my account was compromised. I can't get a hold of a live person; each chat person tells me to go on my app, but my account was compromised.
- Easy trades
- Ciustomwrvservixw
Preferred solution: A solution to my compromised account and verification of an employee who is helping me with a solution.
User's recommendation: Have easier access to a live person and flexible procedure for when your account gets compromised.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Unable to reach anyone that works for Robinhood
- - The account holder cannot log in despite password reset attempts.
- - Support is unresponsive: phones fail and emails are automated; funds are substantial.
My name is Marcin Debski and I have an account that I cant log into. I tried changing the password, I tried calling but Robinhood phone number is useless since it wont connect me with anyone.
I sent multiple emails and all I get in response are automated emails that tell me to request help through the app that I cant log into.
I also tried logging in on a computer and I get the same message unable to log in with provided credentials. Considering that I have a substantial amount of money in the account, I am livid that no one will respond to my emails.
User's recommendation: Use different broker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I purchased 10 shares IPO SpaceX for...
I only requested information. I did not receive
I purchased 10 shares IPO SpaceX for $135.00 = $1,350.00
On 6/11 $900.00 paid (instant payment)
On 6/1 $750.00 paid
Total $1,650.00
Please explain? Is there a balance in my account?
I do not know how to get the information.
Customer service is hard to contact.
User's recommendation: Not at this time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, Arkansas
So stupid *** pissed
- - The app is confusing and both users were blocked.
- - Support called the helper a scammer.
- - They demand face verification and won't refund.
I tried to work that confusing-ass app myself and couldnt make heads or tails of itthe whole thing is just way too complicated for its own good. So, I asked my friend to help me out since he actually knew what he was doing, and what do y'all do?
Blocked both of us clean out!
Then, when I actually try to get ahold of someone to sort it out, y'all start calling my friend a scammer and throwing all kinds of stupid, nosy questions my way. The minute I try to just wash my hands of this and take my money out, y'all start demanding a face verificationand even after all that, you still won't give me my damn money back!
Its my cash, I want it out, and I am completely done jumping through your ridiculous hoops!
User's recommendation: Don’t even go there
Robinhood FAQs
Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.
Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.
Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).
For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.
Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.
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They won't talk to me either. I have $147 in my account still cant get it out they have me blocked out so I cant get my money..
This Company is noting but a scammer, stealing my money it's not much be i am 73 and am broke.. Anyone have any ideas how to get money other then Calling FBI???????