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Robinhood

Robinhood

www.robinhood.com
What is your customer experience with Robinhood?

Robinhood Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Robinhood has 1.7 star rating based on 4470 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Robinhood to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No comments, Free.
    Cons: No customer service, Customer service, You cannot call for support.

View full overview ›

Media from reviews

Robinhood - Unable to access my deceased husband's account
Robinhood - Cobro indebidoRobinhood - Cobro indebidoRobinhood - Can't log inRobinhood - Forced sale and lossof ETHRobinhood - Forced sale and lossof ETH - Image 2Robinhood - Forced sale and lossof ETH - Image 3
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King o Yqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft/hack

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Robinhood - Theft/hack
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Updated by user May 26, 2025

Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.

Original review May 10, 2025

I couldn't sign into my account. My biometrics were not working.

I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.

We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.

The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.

They said they were going to investigate, nothing, no questions for me, they just closed my account.

They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???

View full review
Loss:
$1700
Cons:
  • No live service for days im still waiting on a call back

Preferred solution: some if not all of the money that was stolen

User's recommendation: Say away,,, use someone with quicker response to the customers.

Kamorah Nsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Luxembourg, Luxembourg

I lost a huge amount of money to Robinhood

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My life savings were taken from me after trusting the platform with my hard-earned money. I thought all was gone until I met with tesoyplus.com, which rescued me and saved me by getting back all my life savings for me without stress.

View full review

User's recommendation: read the body of my message

Olga S Ubw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

Unable to access my deceased husband's account

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Robinhood - Unable to access my deceased husband's account
Robinhood - Unable to access my deceased husband's account - Image 2
Updated by user Jan 05, 2026

Not to invest with Robinhood.

Updated by user Dec 24, 2025

No response from Robinhood

Original review Dec 19, 2025

I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.

When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.

View full review
Loss:
$20000
Cons:
  • Customer service is unavailable and inefficient
  • No chat group either
  • When you click help it brings you to the main screen again

Preferred solution: Access to my deceased husband's account.

User's recommendation: Do not buy from Robinhood. It is NOT user friendly.

Rodell Dwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Littleton, Colorado

Forced sale and lossof ETH

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Robinhood - Forced sale and lossof ETH
Robinhood - Forced sale and lossof ETH - Image 2
Robinhood - Forced sale and lossof ETH - Image 3
Robinhood - Forced sale and lossof ETH - Image 4
Robinhood - Forced sale and lossof ETH - Image 5

Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.

When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.

All communication channels, including phone support and message support, were removed or disabled.

Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.

Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto

Previous lawsuit against Robinhood in California for these same allegations:

Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.

(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.

View full review

User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.

Anonymous
map-marker Los Angeles, California

Can't log in

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Robinhood - Can't log in

Made balance transfer of 3,500 3 weeks ago and still showing on my x1 balance. @&$((:/;()$&@&&(:/-;)&@@$//;)&@!???!))(;/:()$&&@$))(

View full review

User's recommendation: Do not accept this card too many problems

Anonymous
map-marker Round Rock, Texas

Cobro indebido

Robinhood - Cobro indebido

I've always been loyal to their card, but that charge seems improper, especially since I didn't know that Robinhood had acquired this card. I thought my account was being cloned.

View full review
Anonymous
map-marker Round Rock, Texas

Cobro indebido

Robinhood - Cobro indebido

It's not fair to charge $200 for a fee i need a refund in order to continue using the card. Thanks!!

View full review
FDIC E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update on complaint 8/27/2025

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Robinhood - Update on complaint 8/27/2025
Robinhood - Update on complaint 8/27/2025 - Image 2

After informing me I still had $38K remaining in my Robinhood cash account owed to me, they changed my account status to owing them $111K. This is not even possible as they disabled my account on 8-4-2025 and said they were closing it and returning all money.

After 16 days, they returned $1,100,000.00 with $38K remaining. I demanded it back, and I could tell they were going to try and rob me.

Now they are claiming I owe them $111K, which is impossible because after the Aug 4 deactivation of my account and notice of account closure, there was no way to complete any type of transaction as to where I could owe any funds. I want my $38K back immediately and all funds transferred back to my bank.

View full review
Loss:
$120000
Cons:
  • Crooked

Preferred solution: Full refund

User's recommendation: Stay away from this crooked company. Search Robinhood complaints and you will see you and of

Christy Y Mty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin, Tennessee

If I could give them zero stars I would.

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It is impossible to recover your account if you get married, change your name to your married name, and do not have access to your old email address. Their account 'recovery' tools are useless because they do not allow you to proceed without logging in to your account!

And you absolutely cannot request to talk to a human to explain the situation without logging on to your account!

Wth!??? If I had this to do over again, I would never use this platform.

View full review
Cons:
  • Zero customer service available

Preferred solution: I need actual human interaction to recover my account.

User's recommendation: Unless you can ensure you will NEVER have a life change, don't use Robinhood.

Andrew Cole c

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

I am so amazed after many attempt to withdraw my funds

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A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to ORLANDSEC .

COM and team, for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns.

Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.I was able to get back all my fund and the issues was resolved by the help of ORLANDSEC . COM

View full review

User's recommendation: ORLANDSEC

arthur d Tuf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker League City, Texas

Cannot log into my account.

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cannot kog into my account. have tried every method on your support page i do not get any e mails from with a verication number and do not get any text messages from them. phone number for text messages is 281235****

e mail is adinick@***.net

View full review

Preferred solution: Full refund

Steven C Vlt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter

They refuse to return my money!

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Robinhood - They refuse to return my money!
Updated by user Aug 31, 2025

Hire thugs to collect

Original review Aug 16, 2025

They decided to close my account (for no apparent reason). They then sold the bitcoin in my account worth $1.2M.

Pursuant to federal law, they are required to return my money immediately. Instead, they stall and delay, refusing to give me my money back. They don't have a phone number to speak to a live person. They blocked me from their support chat.

I need my money back or I will lose my home and my business. There are hundreds of complaints against Robinhood all over the internet. The SEC just fined them $45M on another matter. They are corrupt and need to be stopped.

I need some help exposing them and getting my money back. Can someone please help me?

View full review
Loss:
$130000
Cons:
  • Are scammers thieves and rip off artists

Preferred solution: Full refund

User's recommendation: Do not do business with Robinhood or you will lose your money!

Steven C Jml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my $1.3 Million back!!!

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Robinhood - I want my $1.3 Million back!!!
Updated by user Aug 17, 2025

They are currently still ignoring me.I don’t have very many choices to get even.

Original review Aug 17, 2025

Im writing my review/complaint on pissedconsumer.com a scam reporting website in which Robinhood has 6258 complaints. Im surprised nobody has murdered someone there yet.

Listen, they have until Monday at 5:00 PM to return my $1.3M to my bank.

I think you already know whats going to happen if they dont.

l will probably do life in prison but someone there will wish they returned my money. At that moment they will know it will be too late to do anything but pray.

So they better return my money now while they still can.

Who is with me on this?

View full review

Preferred solution: Full refund

User's recommendation: Go over armed and ready to blast them!

Tradimng B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

I love when pumpers get banned and come here to complain

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Seen a lot of bag pumpers and spammers on this site cry their hearts out when thieves been banned from the platform for doing everything they were not supposed to do.

View full review

Preferred solution: Nothjng

Kelley S Yvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Two-Step Authentication

Yes, I am having problems with my two-step authentication as I have no phone at the moment and cannot receive my SMS text message to enter the code in. The face recognition is fine; just the SMS text is my problem.

I cannot get in. The best contact is by email, not phone, as I have no phone at the moment.

Kind regards,

Kelley M. Simich

View full review
Pros:
  • Good choice of stocks to invest

Preferred solution: Two-Step Authentication removed

john B Vxs
map-marker Sicklerville, New Jersey

CAN NOT GET ON ROBINHOOD WEBSITE

CAN NOT GET 6 DIGIT PASSCODE.I DO NOT HAVE A CELL PHONE TO GET ON THE WEBSITE. THEY HAVE MY EMAIL ADDRESS. BUT ARE SENDING ME TEXT

View full review
ROBERT D Iok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canton, Georgia

PASS WORD

i need help with getting logged on to my account. i have changed my password and still cannot get in.

i need help bad. where do i go to get help?

View full review

Preferred solution: I NEEDE HELP GETTING LOGGED IN MY ACCOUNT

Robinhood FAQs

Winnie Murugi
PissedConsumer Reporter

Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.

Robinhood FAQs

Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.

Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).

For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.

Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.

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