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Robinhood

Robinhood

www.robinhood.com
What is your customer experience with Robinhood?

Robinhood Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Robinhood has 1.7 star rating based on 5790 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Robinhood to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No comments, Free.
    Cons: No customer service, Customer service, You cannot call for support.

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Media from reviews

Robinhood - Update on complaint 8/27/2025
Robinhood - Update on complaint 8/27/2025 - Image 2Robinhood - I want my $1.3 Million back!!!Robinhood - They refuse to return my money!Robinhood - They stole my money!Robinhood - I did not forget my username and password, but I still can not login to my...Robinhood - I did not forget my username and password, but I still can not... - Image 2
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Top Robinhood Reviews

Positive Review

"RESTRICTED OF MY ACCOUNT"

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My account was restricted 5 days ago, can you please help me out. I have been trying my best to get this resolved, but no support. I have funds in my account,...

Critical Review

"I Cant' log in to my account"

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For some reason 2 step verification was installed on my account without my knowledge nor did I ask for it . Customer support ( that's a joke ) won't answer any...

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Featured
King o Yqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft/hack

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Robinhood - Theft/hack
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Updated by user May 26, 2025

Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.

Original review May 10, 2025

I couldn't sign into my account. My biometrics were not working.

I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.

We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.

The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.

They said they were going to investigate, nothing, no questions for me, they just closed my account.

They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???

View full review
Loss:
$1700
Cons:
  • No live service for days im still waiting on a call back

Preferred solution: some if not all of the money that was stolen

User's recommendation: Say away,,, use someone with quicker response to the customers.

Harrell Jzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Zero no service

My son died almost 3 years ago and I am his mother and the court appointed executor on his estate. I know he had at least one account with Robinhood, but I do not have the account number and password.

I have provided all the information they require multiple times. Customer service just keeps sending me the same emails from different people.

I have a court order to complete the estate.

I am not sure what to do and can't afford to hire an attorney. They don't seem to have a phone number even for corresponding with their "so called legal team"

View full review

User's recommendation: good luck if your family ever needs to access your account

FDIC E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update on complaint 8/27/2025

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Robinhood - Update on complaint 8/27/2025
Robinhood - Update on complaint 8/27/2025 - Image 2

After informing me I still had $38K remaining in my Robinhood cash account owed to me, they changed my account status to owing them $111K. This is not even possible as they disabled my account on 8-4-2025 and said they were closing it and returning all money.

After 16 days, they returned $1,100,000.00 with $38K remaining. I demanded it back, and I could tell they were going to try and rob me.

Now they are claiming I owe them $111K, which is impossible because after the Aug 4 deactivation of my account and notice of account closure, there was no way to complete any type of transaction as to where I could owe any funds. I want my $38K back immediately and all funds transferred back to my bank.

View full review
Loss:
$120000
Cons:
  • Crooked

Preferred solution: Full refund

User's recommendation: Stay away from this crooked company. Search Robinhood complaints and you will see you and of

Steven C Vlt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter

They refuse to return my money!

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Robinhood - They refuse to return my money!

They decided to close my account (for no apparent reason). They then sold the bitcoin in my account worth $1.2M.

Pursuant to federal law, they are required to return my money immediately. Instead, they stall and delay, refusing to give me my money back. They don't have a phone number to speak to a live person. They blocked me from their support chat.

I need my money back or I will lose my home and my business. There are hundreds of complaints against Robinhood all over the internet. The SEC just fined them $45M on another matter. They are corrupt and need to be stopped.

I need some help exposing them and getting my money back. Can someone please help me?

View full review
Loss:
$130000
Cons:
  • Are scammers thieves and rip off artists

Preferred solution: Full refund

User's recommendation: Do not do business with Robinhood or you will lose your money!

Steven C Jml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my $1.3 Million back!!!

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Robinhood - I want my $1.3 Million back!!!

Im writing my review/complaint on pissedconsumer.com a scam reporting website in which Robinhood has 6258 complaints. Im surprised nobody has murdered someone there yet.

Listen, they have until Monday at 5:00 PM to return my $1.3M to my bank.

I think you already know whats going to happen if they dont.

l will probably do life in prison but someone there will wish they returned my money. At that moment they will know it will be too late to do anything but pray.

So they better return my money now while they still can.

Who is with me on this?

View full review

Preferred solution: Full refund

User's recommendation: Go over armed and ready to blast them!

Resolved
Hadi Goq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unreachable - tying up Thousands of $$$$$

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Updated by user Oct 22, 2025

The resolved the issue after locking up my account for several weeks. Report to the BBB and instant message the CEO on Indeed. That is the only way I got a response to my multiple emails.

Original review Oct 07, 2025

*** company - stay away. There is ZERO customer support other than and endless hell-loop of AI generated nonsense

View full review

User's recommendation: Stay Away!!!

Resolved
future b Xvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: RESTRICTED OF MY ACCOUNT

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My account was restricted 5 days ago, can you please help me out. I have been trying my best to get this resolved, but no support. I have funds in my account, help me please.

View full review
Pros:
  • Refund
Cons:
  • Support is worse

Preferred solution: Full refund

User's recommendation: Secure your account

Robert D Rcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reynoldsburg, Ohio

I Cant' log in to my account

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For some reason 2 step verification was installed on my account without my knowledge nor did I ask for it .

Customer support ( that's a joke ) won't answer any of the phone #'s given on their website .The only help online says to log in to your account to fix the problem . DUH !!!

Please enable me to get back in to my account so I can sell my stocks - withdraw all my money and move to a brokerage account that actually has costumer service and cares about it's customers no matter how large their account is .

Thank You

View full review

User's recommendation: stay away from this company - pick any other brokerage firm but them

FDIC E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stole my money!

Robinhood - They stole my money!

I invested $1.3M in Bitcoin. Last week, they closed my account for no reason and refused to return my money.

They are a total ripoff! Anyone who is investing through them, get your money back quickly!

View full review
Loss:
$130000
Cons:
  • Stole my money

Preferred solution: Full refund

User's recommendation: Get your money back quickly! Robinhood Securities is a total Scam!

Resolved
Garrett M Ugn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I opened a Robinhood account to buy some assets and or open an IRA and since they do not allow crypto assets to be transfered to a private wallet I simply wanted my money returned. They refused.

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I opened a Robinhood account to buy some assets and or open an IRA and since they do not...
I opened a Robinhood account to buy some assets and or open an IRA and since... - Image 2
Updated by user Apr 09, 2025

Company fixed the issue and I have been provided with apology. I answered all their questions explain to them that my funds needed to be returned because they did not provide swapping or converting services for sending or receiving assets in New York and that should’ve been disclosed. I sent a copy to the SEC Finra and theFbi

Original review updated Mar 25, 2025

I cannot understand that they could not explain why my account was closed and that they are not giving me back my balance that is just sitting there. I originally sent $50,000 and with the loss of asset value it turned into $44,612.

It is in cash, and it's my money. I tried to use the withdrawal steps when I received a message telling me the bank was not one they dealt with, which is wrong. We both use Chase Bank. I am 72 years old and cannot afford to just lose this money because Robinhood wants to keep it.

Please help. This is theft of funds from a public company.

View full review
Loss:
$50000
Pros:
  • Great for stock or ira investments
Cons:
  • Not for crypto and no phone support incase there is a problem

Preferred solution: Full refund

User's recommendation: Stay away from this Exchange, They have no phone numbers and send back auto emails that mean nothing

Resolved
Keith W Myj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I cannot get into my account now, it was okay up until a day ago.

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Updated by user Apr 05, 2025

Company fixed the issue and I have been provided with apology. Basically I solved the problem while their customer service rep was dragging along giving me many excuses due to my geographical location, but my whole purpose was to close my account after withdrawing my money. I eventually found a way to get into my account by using ID verification

Original review Mar 21, 2025

I have invested money in stocks through Robinhood and have always been able to log in with a two-factor authentication method, but recently when a code is sent to my phone as listed on the site, my phone never receives the code so I cannot get into my account. They have me use Plaid to verify my bank, and I get a code from them, but at the end, it states we have run into a problem!

Every time this happens, it is frustrating because to contact support you have to be logged into your account, but I am unable to log in now and there is no support, nor contact number.

This is ridiculous and scary because I have my money invested in this company. Please help me get my money out, and I will never use this ridiculously inept company again!

View full review
Loss:
$1500
Pros:
  • Easy to invest your money
Cons:
  • No contact number
  • No help
  • Cannot get into the account

Preferred solution: Full refund

User's recommendation: Stay very far away from this company!! They are terribly inept and scary.

1 comment
Anum Czp

I've had support problems also.

Resolved
Aaron D Jtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Aad410@***.edu

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Robinhood - Aad410@***.edu
Updated by user Mar 29, 2025

Company fixed the issue and I have been provided with apology. Robinhood never called me.

After two weeks, I received an email stating that the account restriction had been lifted. Etrade botched my securities transfer, and Robinhood honored E-Trade's reclaim request without my consent.

Updated by user Mar 18, 2025

It's now been a week,and I still have restrictions on my account. I cannot purchase or transfer any of my money.

I have responded immediately to every request and answered each question from the support team.

A new date alerting me of when I will be notified is shown every day, but nothing gets resolved. The date has now changed again to next week with no explanation—a horrific experience for a new customer.

Updated by user Mar 17, 2025

My account is still restricted, and the Robinhood customer service rep I spoke to didn't know what was going on. It's been a week.

Updated by user Mar 12, 2025

Still no response from Robinhood.

Updated by user Mar 12, 2025

It's insane to run a trading platform without the ability to call and speak to someone. Trades are time-sensitive.

Original review Mar 11, 2025
I'm a new customer. I cannot purchase stocks.

This is extremely urgent. My account has been restricted, and the virtual assistant support chat prevents me from sending messages. I've tried 30 times to click the word 'Take Action', but nothing happens.

I need to speak to someone immediately. Case ID: 01550****.
View full review
Cons:
  • Options trading does not have a trailing feature
  • No phone number to call even for emergencies

Preferred solution: I need an explanation of why my account is restricted. I'm losing money because I can't trade. I need immediate customer service.

1 comment
Anum Czp

Also my problem

Aliana Sru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost access to account with funds in it

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I am trying to access my account with no ability to change my password to login and am receiving no password reset email. I have a chunk of funds in the account and very frustrated with no way to contact them or figure this out.

View full review

User's recommendation: absolutely not. Go with the trusted vanguard.

Resolved
Jeff C Nvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Uncommunicative Ripoff

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On 7/1, I deposited money and converted it to BTC. I transferred $1,000.00 at their suggestion to send a small amount as a test to the destination.

I transferred $1,000.00 more. Then, two days later, I attempted to send $4,300.00 to the same wallet, and my account was suspended for 'suspicious activity.' They have yet to tell me what the suspicious activity was. They then liquidated my account by selling one free stock I've had for years and converting BTC (at the lowest conversion rate it's been all month), leaving me with $4,186.00. I have been trying to contact them to get my money and find out what the suspicious activity was, but I am only permitted to email, which is replied to with an AI-driven answer that doesn't tell me anything about how to get my money.

This morning, my closed account showed a negative balance of $868.15. Now it is $0.

There is no record of where my $4,186.00 is and no one to contact. I have the SEC complaint filled out and am ready to send it.

View full review
Loss:
$4186
Pros:
  • I have no pros
Cons:
  • Poor communication

Preferred solution: Full refund

User's recommendation: Stay away

Mattias Mcn
map-marker Newnan, Georgia

Cannot contact support without siging in. Therefore cannot receive help on siging in.

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Cannot talk to someone without signing in about problems with sign in. Catch 22. RH needs to let people people design this site not the coders.

View full review

User's recommendation: go some where else

Resolved
Stephen T Tyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Closed my account

They notified me they were reviewing the account for suspicious activity and came back to close the account and lock all funds. No notice or communication on why or when they would be releasing the funds, and two transfers were sent by my bank.

All funds are tied up, and I have no idea why! The worst part is there is no way to call them, as the app is locked, and the only way to get customer support is?

View full review
Loss:
$3800
Pros:
  • Great app and easy to use
Cons:
  • No support when something unexplained happens

Preferred solution: Full refund

User's recommendation: Do not use application to buy crypto and they like most do not like the activity versus regular stocks.

William B Kdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transfer

How do I transfer my crypto to a different source? I could not figure out the process from the website. Please provide information.

View full review
Pros:
  • Many options
Cons:
  • Not user friendly

Preferred solution: Transfer procedure

Robinhood FAQs

Winnie Murugi
PissedConsumer Reporter

Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.

Robinhood FAQs

Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.

Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).

For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.

Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.

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