Robinhood Reviews

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My account is hacked

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Update by user May 11, 2021

My account has been hacked. I can’t change my email and I’m trying to get customer support but it keeps referring me to the website.

No help at all. Now my account is vulnerable.

This is the worst. Have a live person to talk to because the website does not help.

Original review updated by user May 11, 2021
I am a pissed off customer. I called and only referred to the website. I did that already and thats why Im calling. My account has been hacked and money taken out of my account.
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1 comment
#2061325

amazing exchange support [ I_7৪ I_৪ I З _ббO 8 ] really helpful

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ID
#2546078 Review #2546078 is a subjective opinion of poster.
Loss
$55
Preferred solution
Full refund
Most helpful review

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New Reviewer
Robinhood account was hacked
Robinhood account was hacked
Robinhood account was hacked
Robinhood account was hacked
Robinhood account was hacked
Update by user Dec 04, 2020

Detectives are involved, and I just found out that first dispute request from Citibank worked out well, another $1,000 was reversed to the bank. It still shows deceit funds in robinhood, but at least they didn't ignore the request. Once the warranty comes, detectives...

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8 comments
#2039759

I was just hacked this morning on Robinhood. They sold all my shares!!!!

Opened a debit card to with draw my money. The name of the person doing this is Collectiv Mykhailo Tu. This person is intercepting my e-mails and my text from RobinHood. I can not longer get a verification code on my text from Robinhood.

When they withdraw money on the debit card It pops up on my phone the amount they are withdrawing. I have sent e-mail after e-mail to robinhood trying to get them to stop these people from stealing my money. They still have not stopped them! My back account numbers are on my robinhood account they gained access to these accounts as well.

Right away they tried to take a thousand dollar out of my accounts. I can not contact Robinhood by phone, when I call they redirect you to the app that I can no longer access.

I called and cancelled all my accounts. I can not believe this is happening!!!!!

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ID
#2299508 Review #2299508 is a subjective opinion of poster.
Product
Robinhood Account
Pros
  • Trading made simple
  • Real time price
Cons
  • Not a safe app
  • Zero customer service no help against thieves
  • Robin hood made mistake and took money
Loss
$3883
Preferred solution
Full refund
New Reviewer

Accidental withdraw

Robinhood - Accidental withdraw
Pushed sell on accident. I was hitting sell all to check the balance thats when I hit it again on accident

User's recommendation: Don’t double tap.

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ID
#2892877 Review #2892877 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Getting trouble with my account

I've tried everything I need to change my number. No one's helping. It's under Joseph Hesse Email mymancaveinc@***.comwho knows??
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ID
#2892675 Review #2892675 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Account access

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New Reviewer

Can't log in, verify my account, or close it.

Original review updated by user Sep 21, 2021
A few months ago I decided to close my account, which I hadn't used in a long time. Trying to log in, it asked me to verify myself using my phone number. I received no verification text - probably an old number. Attempting to call customer service was a cruel joke, since the listed number is a recorded message asking you to contact them via app or web. Back to square one. There is no ability to contact them except via their email screen. Absolutely unconscionable setup for any firm, let alone a financial services company.

User's recommendation: Find a broker who has the decency to actually staff their customer service dept.

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ID
#2892657 Review #2892657 is a subjective opinion of poster.
Product
Robinhood Account
Cons
  • No real customer service
  • Irrational and asinine identity verification process
  • Dishonest claim about customer service contact number
Preferred solution
Let the company propose a solution

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New Reviewer

Issues with card

Direct deposit irs money need to receive l needs immediate help with the issue right away now please
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ID
#2892622 Review #2892622 is a subjective opinion of poster.
Pros
  • Just terribble
Cons
  • Terrible support
Loss
$5000
Preferred solution
About a irs deposit

All set

After repeated requests to refund $500, Robinhood has finally refunded my money thanks to your intervention. I also canceled my account. In short, Robinhood is EXTREMELY unresponsive to client complaints. I wouldnt recommend them to ANYONE.
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ID
#2891924 Review #2891924 is a subjective opinion of poster.
Location
Marblehead, Massachusetts
New Reviewer

Not a real contact number

This is ridiculous that I can not reach a live person when Im entrusting my money with this group and they cant even talk to you

User's recommendation: Don’t do it.

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ID
#2891468 Review #2891468 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Cancel transfer from my bank

I tried turning off recurring withdraws from my checking account. I thought I did. Can you cancel my withdrawal for me of 75.00 Oliver Brueggemann
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ID
#2891259 Review #2891259 is a subjective opinion of poster.
Location
New York, New York

Money problem

Robinhood - Money problem
Waiting on a deposit but there's no record saying that deposit is to being waited on but you guys are saying I don't so I sent a picture of the positive being sent to my account

User's recommendation: Read all it over first before you have someone do a deposit for you.

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ID
#2890115 Review #2890115 is a subjective opinion of poster.
Location
Alexandria, Virginia

Locked out of account

I shattered my phone and had to get a new number. I have no way to verify my number with robinhood to log into my account on the new device. When I called, it was only a voice-automated system telling me to log into my account to file a complaint...which I cannot do because I can't verify my phone number. My money is inaccessible and I have no way to even talk to someone to resolve this issue.

User's recommendation: Do not use robinhood. Use a bank or somewhere you know you can chat with a live person.

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ID
#2889907 Review #2889907 is a subjective opinion of poster.
Location
Billings, Montana
New Reviewer

I have an email from you about a withdrawl from my account that I didn't authorize

I was sent an email about a withdrawal that was initiated by me but I didn't authorize the order to withdraw any money
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ID
#2889636 Review #2889636 is a subjective opinion of poster.
Loss
$590
Preferred solution
Full refund
New Reviewer

My crypto sold $8000 above limit sell price

First of all my Bitcoin sold at $43000 when I had a limit order places at $35000, secondly I had a limit order To buy eutherum At $3000 which it has gone below that in the last hour, my order did not fill and I don't see where my money is at as I places this order, it has not filled, there is no option to cancel it.... and my money is in limbo???? It seems to sell you make mistakes but to buy you don't do at customer request...I need someone to call me right away... I have screen shots where my Bitcoin was sold way above my limit sell order and now where my euthereum did not fill at my buy order
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ID
#2889544 Review #2889544 is a subjective opinion of poster.
Loss
$8000
Preferred solution
Deliver product or service ordered
New Reviewer

Need money to my bank account

I need money from my stock account to go to my bank account, The app is not letting me sign on with my user info
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ID
#2889320 Review #2889320 is a subjective opinion of poster.
Cons
  • You cannot call for support
Preferred solution
Let the company propose a solution
New Reviewer

Can't get into my account need to update phone number

I had to redownload robin hood an when I did I had to log back in with a phone number I no longer have
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ID
#2889238 Review #2889238 is a subjective opinion of poster.
Pros
  • Make money
Cons
  • No cons at this time
Preferred solution
To be able to login to my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cant get into account

I cant get into my account because the phone number linked to the 2fa i dont have anymore. And i cant get in to turn it off. I need to get back into my account. Someone from support already tried to help and i sent him my id picture with my face in it to prove it was me and he never replied. It was awful service. Im very dissapointed and i would like so actual help.

User's recommendation: Carefully make an account here the company is sketchy.

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ID
#2889232 Review #2889232 is a subjective opinion of poster.
Location
Modesto, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wont send email to reset password

Cant log in trying send reset email wont let me trying reset password Cant cant log in so Im trying contact u guys
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ID
#2889216 Review #2889216 is a subjective opinion of poster.
Loss
$8000
Preferred solution
Log back in

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