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Robinhood

Robinhood

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What is your customer experience with Robinhood?

Robinhood Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Robinhood has a 1.7 star rating from 4488 customer reviews, 15% would likely recommend, with 81% unfavorable feedback; consumers report many Robinhood reviews mentioning poor support and refund requests.

Key Takeaways for Future Customers

  • Expect limited phone support and heavy reliance on chat and automated help when researching Robinhood reviews.
  • Prepare documentation for identity verification and possible delays when requesting refunds or withdrawals.

Negative Feedback / Risk Areas

  • Widespread customer complaints about nonexistent customer service and account access problems.
  • Frequent reports of identity fraud, locked accounts, and delayed or missing refunds.

Positive Feedback

Users note the app is easy to use and free, but many still cite reliability and service issues.

View full overview ›

Media from reviews

I can get in to the Robinhood app with...
Robinhood - Help with spamRobinhood - My credit limitRobinhood - My credit limit - Image 2Robinhood - StockRobinhood - Stock - Image 2Robinhood - Someone hacked accounts who every in account Monty Mendoza it’s not me they...
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King o Yqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft/hack

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Robinhood - Theft/hack
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Updated by user May 26, 2025

Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.

Original review May 10, 2025

I couldn't sign into my account. My biometrics were not working.

I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.

We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.

The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.

They said they were going to investigate, nothing, no questions for me, they just closed my account.

They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???

Loss:
$1700
Cons:
  • No live service for days im still waiting on a call back

Preferred solution: some if not all of the money that was stolen

User's recommendation: Say away,,, use someone with quicker response to the customers.

View full review
1 comment
Guest

They won't talk to me either. I have $147 in my account still cant get it out they have me blocked out so I cant get my money..

This Company is noting but a scammer, stealing my money it's not much be i am 73 and am broke.. Anyone have any ideas how to get money other then Calling FBI???????

Ida B Ntg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been working for over 8 weeks to login but I'm blocked looking for help

I'm pissed there are about a million pages of BS but can't get help all I get are more and more pages to float through

User's recommendation: No idea how to get help

View full review
Mark M Fed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deridder, Louisiana

I can get in to the Robinhood app with...

AI Highlights
  • - Face ID fails to recognize me at login.
  • - Face ID is on and works in other apps.
  • - Customer service number is not listed.
I can get in to the Robinhood app with...

I can get into the Robinhood app with my current ID and password until I get to the Face ID. Then it fails to recognize me.

My Face ID is on and works for other apps. And why don't you list your customer service number?

What's up with that? Email: upsmark76@***l.

Pros:
  • Get me back on the all
Cons:
  • Get me back on the app

Preferred solution: Get back on my account, can’t access it

User's recommendation: Why don’t you list your customer service number

View full review
Nathan C Umj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vallejo, California

My credit limit

AI Highlights
  • - Paid $4000, leaving $1000 balance, with $7000 limit.
  • - After a $1400 payment yesterday, a near-limit alert appeared.
  • - New balance or remaining credit not shown.
Robinhood - My credit limit
Robinhood - My credit limit - Image 2

I made a payment last week towards my credit card. My total on my credit card for my credit is $7000 at the time I used about $5000 worth of credit on the card.

I made a payment for $4000 leaving the remaining balance of $1000.

I just used the card yesterday and made a payment for 1400 right after I did that I received a message informing me that my limit on my max on my card was almost reached and I did not understand. Why can someone please explain to me why the card is doing this and it is not showing my new balance or my new remaining credit since I made payment.

View full review
Robert S Jzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lawrenceville, Georgia

Help with spam

AI Highlights
  • - A transfer was detected at 1:41 EST from a device in Mumbai, India.
  • - Not you; call to STOP; the user wonders if they have an old Robinhood account.
Robinhood - Help with spam

I received this text:

Robinhood: We detected a transfer today at 1:41 EST from a device located in Mumbai, India. Not you?

Call us at +1 (80*) ***-**** to STOP.

Did you send it?

I'm wondering if I have an account there. It was some time ago.

Preferred solution: Answer to text!

View full review
Olga S Ubw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

Unable to access my deceased husband's account

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AI Highlights
  • - I can't access my deceased husband's account despite trying.
  • - No help option; it loops to login, and I have no linked phone.
Robinhood - Unable to access my deceased husband's account
Robinhood - Unable to access my deceased husband's account - Image 2
Updated by user Jan 05, 2026

Not to invest with Robinhood.

Updated by user Dec 24, 2025

No response from Robinhood

Original review Dec 19, 2025

I have unsuccessfully tried to access my deceased husband's account to no avail. There is no place to ask for help.

When you do click on help, it brings you back to the login page for the account. As I no longer have the phone number linked to the account, there is simply no way I can access it.

Loss:
$20000
Cons:
  • No chat group either
  • Customer service is unavailable and inefficient
  • When you click help it brings you to the main screen again

Preferred solution: Access to my deceased husband's account.

User's recommendation: Do not buy from Robinhood. It is NOT user friendly.

View full review
Rodell Dwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Littleton, Colorado

Forced sale and lossof ETH

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AI Highlights
  • - Account closed; ETH transfers blocked despite a 60-day window.
  • - Support was inaccessible; ETH forced-sold with no explanation; CA settlement $3.9M.
Robinhood - Forced sale and lossof ETH
Robinhood - Forced sale and lossof ETH - Image 2
Robinhood - Forced sale and lossof ETH - Image 3
Robinhood - Forced sale and lossof ETH - Image 4
Robinhood - Forced sale and lossof ETH - Image 5

Robinhood closed my account without providing any functional method to transfer my cryptocurrency (ETH) out of their platform, despite previously stating I had 60 days to complete such a transfer.

When I attempted to initiate a standard transfer of my ETH to my own personal wallet (Trust Wallet), Robinhood abruptly restricted my account and then fully closed it. They refused to provide any assistance or functioning transfer method.

All communication channels, including phone support and message support, were removed or disabled.

Robinhood then forced the sale of my ETH, resulting in a financial loss to me. I was given no choice, no alternative, and no explanation.

Key issues: Robinhood stated I had 60 days to transfer crypto, but then refused to allow any transfer method My account was closed without meaningful notice or appeal Support was completely inaccessiblemessages, email, and phone numbers were disabled They force-sold my ETH at a loss, which appears to be against my interests I was denied the ability to self-custody my lawful assets despite being legally permitted to transfer crypto

Previous lawsuit against Robinhood in California for these same allegations:

Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022.

(CA Attorney General Rob Bonta). The settlement also resolves claims that the platform failed to fully disclose aspects of its trading and order-handling arrangements.

User's recommendation: Steer clear of Robinhood, especially when investing cryptoocurrency.

View full review
Anonymous
map-marker Columbus, Ohio

Stock

AI Highlights
  • - User wanted a mailed or emailed copy for personal use and was charged.
  • - Selfie and ID were sent; user was told mail would follow.
Robinhood - Stock
Robinhood - Stock - Image 2

I need a paper copy mailed out or send me by my email venacampbell23@***.com for personal use and I been threw all your process & your copy wants to charge me?? Hmm this 1 stock is from.

10- 15 ago. I sent in selfie & ID , THEN TOLD I WAS GOING TO RECEIVE MAIL ACCOUNT WAS CLOSED IN 24HRS NOGO.

View full review
VICKIE A Dza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got a new phone and need to change my...

I got a new phone and need to change my number in order to excess my money

Robinhood is sending text messages to the old number and, I can't identify myself.

Preferred solution: I would like to change cellphone number

View full review
Anonymous
map-marker San Jose, California

Someone hacked accounts who every in account Monty Mendoza it’s not me they locked me out my own account. Help assp

Robinhood - Someone hacked accounts who every in account Monty Mendoza it’s not me they...

Please help someone hacked accounts who every they are its not me Im locked of account they changed my password Ive been trying to get back in its not letting. Me

View full review
KENNETH D Qzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Loris, South Carolina

There doesnt seem to be an (I) button,...

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AI Highlights
  • - Cannot locate (I) info option for credit limit on Robinhood Metal.
  • - Help article says the (I) option should be beside balance; not visible on mobile.

There doesnt seem to be an (I) button, or any option to see the credit limit on my new metal gold robinhood credit card. online help says there should be an (I) info option, next to account balance, or balance limit, neither of which is available on my phone.

Is this a glitch? something with version of phone possibly, or am i just not looking on the correct page?

Could you please verify? thanks ken 973-330-**** ken@***.com

View full review
Oscar T Wkx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update personal information

I am unable to get into my Robin account because I have a new address and phone number. I also am using a new email. Please help me.

Loss:
$3000
Pros:
  • Good trading
Cons:
  • Very hard update information

Preferred solution: Full refund

View full review
pab m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Evil, wicked, stupid customer care rep.

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AI Highlights
  • - Withdrawal of $300 on Feb 23, confirmed by Robinhood, has not been deposited.
  • - They refuse to help or trace the transfer and call my bank.

Withdrawl of $300, Feb 23rd confirmed by Robinhood, has not been deposited yet. They refuse to help, they refuse to trace, call my Bank, refused to conference call and have blamed me and my Bank, ignoring FTC, SEC, FINRA, RICO ACT.Today I find out they have been found lacking professional, legal practices.

I am a $2100, acct. Small investor, $300 is a lot of money for me,

User's recommendation: Robinhood should be shut down

View full review
1 comment
pab m

It gets worse because evil-criminal managers only know is to retailiate. So now they asked if I wanted to change my email to something like mu....@ You can see they up this activity because my emails match with my name, so if anything it would be ma...@ or pa....@.

This is a way to steal my remaining funds that these greedy bastards do to intentionally locked my account to not send the $300, and sell whats in the account for personal gain.

I need to get out of this american company nightmare, $45Million is a lot not to correct their activity as the SEC demanded they do. Robinhood must have been hiring criminal pale faces from South Africa or Baltic States that only know evil wicked things to do to their citizens in those countries

Paige G Ahs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to close my account and there is no way to speak to No one. I received a message that had a approval code and I did not request one. No way for me to close my account.

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Someone requested an approval code and it was not me. They said if it wasn't me to call this number.

I called that number and when they answered it sounded strange, so I told them I did not believe them and they hung up. So I started researching for a phone number to contact Robinhood to find that there are no numbers to contact Robinhood.

View full review
Steve P Obw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stold my account and all my stocks. and i have been trying for weeks but they refuse to call or assist in anyway possible.

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I was away for a couple of months and reset my password; suddenly, I had a new account showing I had nothing. I took pictures of my driver's license front and back, a picture of myself, and it was unacceptable. That is absolutely ridiculous; I feel like they are avoiding me on purpose.

Loss:
$900
Pros:
  • Quick trades
Cons:
  • Hide like cowards and thieves

Preferred solution: Full refund

User's recommendation: i also trade with ally and you can talk to a real person

View full review
Oscar T Wkx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t get into my account

I do not use the same email or password please help I dont remember the password for the email that was previously used and it wont accept a new password because it has the wrong phone number. I have a new phone number.

View full review
Toniann Grv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gales Creek, Oregon

Fraud Visa cards mailed to both my husband and me

We are experiencing identity fraud, which included theft of our phone numbers. We were mailed Visa cards (2) that we did not apply for, nor want. Since we are unable to reach you by phone and are fed up with AI, I will filing a complaint with FTC against you.

User's recommendation: STAY AWAY - THIS COMPANY SUPPORTS FRAUD

View full review

Robinhood FAQs

Winnie Murugi
PissedConsumer Reporter

Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.

Robinhood FAQs

Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.

Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).

For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.

Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.

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