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Robinhood

Robinhood

www.robinhood.com
What is your customer experience with Robinhood?

Robinhood Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Robinhood has 1.7 star rating based on 5773 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Robinhood to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No comments, Free.
    Cons: No customer service, Customer service, You cannot call for support.

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Media from reviews

Robinhood - I did not forget my username and password, but I still can not login to my...
Robinhood - I did not forget my username and password, but I still can not... - Image 2Robinhood - I did not forget my username and password, but I still can not... - Image 3Robinhood - Theft/hackRobinhood - Close this accountI opened a Robinhood account to buy some assets and or open an IRA and since they do not...Robinhood - I cannot get into my account now, it was okay up until a day ago.
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Top Robinhood Reviews

Positive Review

"I cannot login and no help available"

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I cannot change my phone number with Robinhood. I've changed my phone number. Every time I try to log in, they send a code to my old phone, which I cannot use!...

Critical Review

"App Glitch"

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It took a bit to read & understand this investing opportunity. I was told by YouTube content provider if I didn't want it, I could get my money back....

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Featured
King o Yqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft/hack

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Robinhood - Theft/hack
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Updated by user May 26, 2025

Robinhood chooses to ignore my concerns. By doing this they are showing their lack of concern about how this happened and how it can be avoided.

Original review May 10, 2025

I couldn't sign into my account. My biometrics were not working.

I chatted with their customer service A.I., no help. That chatbot said that I would get a phone call within 24 hours from support. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. I said yes, and they asked me about the problem and then helped me to access my account.

We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood's biometrics. I've heard about wallets before, and seeing how it's almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my earnings into a wallet that belonged to a thief and lost everything I had. I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.

The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker's call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in.

They said they were going to investigate, nothing, no questions for me, they just closed my account.

They replied only by online chat. When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my earnings in a never-used wallet, it only takes seconds???

View full review
Loss:
$1700
Cons:
  • No live service for days im still waiting on a call back

Preferred solution: some if not all of the money that was stolen

User's recommendation: Say away,,, use someone with quicker response to the customers.

Taylore Tzg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

App Glitch

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Original review updated Jun 17, 2025

It took a bit to read & understand this investing opportunity.

I was told by YouTube content provider if I didn't want it, I could get my money back.

Immediately, after hitting the button at the lower screen everything went a wavy black splotchy.

I shut down til the next day. When I revisited the ROBINHOOD APP, it was still all black.

Uninstalled\Reinstalled the app...& it did the black screen again.

Uninstalled\reinstalled again.

Same exact action.

I just want my money back, ok?

Additional

I have never spoken to any one person about this situation. This appears to be a grand scam.

View full review
Loss:
$297

User's recommendation: I'm upset, so maybe it's just me not knowing or doing correctly. However, it does seem a bit fishy. Can I get my money back please? ($297)

Resolved
Garrett M Ugn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I opened a Robinhood account to buy some assets and or open an IRA and since they do not allow crypto assets to be transfered to a private wallet I simply wanted my money returned. They refused.

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I opened a Robinhood account to buy some assets and or open an IRA and since they do not...
I opened a Robinhood account to buy some assets and or open an IRA and since... - Image 2
Updated by user Apr 09, 2025

Company fixed the issue and I have been provided with apology. I answered all their questions explain to them that my funds needed to be returned because they did not provide swapping or converting services for sending or receiving assets in New York and that should’ve been disclosed. I sent a copy to the SEC Finra and theFbi

Original review updated Mar 25, 2025

I cannot understand that they could not explain why my account was closed and that they are not giving me back my balance that is just sitting there. I originally sent $50,000 and with the loss of asset value it turned into $44,612.

It is in cash, and it's my money. I tried to use the withdrawal steps when I received a message telling me the bank was not one they dealt with, which is wrong. We both use Chase Bank. I am 72 years old and cannot afford to just lose this money because Robinhood wants to keep it.

Please help. This is theft of funds from a public company.

View full review
Loss:
$50000
Pros:
  • Great for stock or ira investments
Cons:
  • Not for crypto and no phone support incase there is a problem

Preferred solution: Full refund

User's recommendation: Stay away from this Exchange, They have no phone numbers and send back auto emails that mean nothing

Resolved
Keith W Myj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I cannot get into my account now, it was okay up until a day ago.

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Updated by user Apr 05, 2025

Company fixed the issue and I have been provided with apology. Basically I solved the problem while their customer service rep was dragging along giving me many excuses due to my geographical location, but my whole purpose was to close my account after withdrawing my money. I eventually found a way to get into my account by using ID verification

Original review Mar 21, 2025

I have invested money in stocks through Robinhood and have always been able to log in with a two-factor authentication method, but recently when a code is sent to my phone as listed on the site, my phone never receives the code so I cannot get into my account. They have me use Plaid to verify my bank, and I get a code from them, but at the end, it states we have run into a problem!

Every time this happens, it is frustrating because to contact support you have to be logged into your account, but I am unable to log in now and there is no support, nor contact number.

This is ridiculous and scary because I have my money invested in this company. Please help me get my money out, and I will never use this ridiculously inept company again!

View full review
Loss:
$1500
Pros:
  • Easy to invest your money
Cons:
  • Cannot get into the account
  • No support
  • No contact number

Preferred solution: Full refund

User's recommendation: Stay very far away from this company!! They are terribly inept and scary.

Resolved
Aaron D Jtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Aad410@***.edu

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Robinhood - Aad410@***.edu
Updated by user Mar 29, 2025

Company fixed the issue and I have been provided with apology. Robinhood never called me.

After two weeks, I received an email stating that the account restriction had been lifted. Etrade botched my securities transfer, and Robinhood honored E-Trade's reclaim request without my consent.

Updated by user Mar 18, 2025

It's now been a week,and I still have restrictions on my account. I cannot purchase or transfer any of my money.

I have responded immediately to every request and answered each question from the support team.

A new date alerting me of when I will be notified is shown every day, but nothing gets resolved. The date has now changed again to next week with no explanation—a horrific experience for a new customer.

Updated by user Mar 17, 2025

My account is still restricted, and the Robinhood customer service rep I spoke to didn't know what was going on. It's been a week.

Updated by user Mar 12, 2025

Still no response from Robinhood.

Updated by user Mar 12, 2025

It's insane to run a trading platform without the ability to call and speak to someone. Trades are time-sensitive.

Original review Mar 11, 2025
I'm a new customer. I cannot purchase stocks.

This is extremely urgent. My account has been restricted, and the virtual assistant support chat prevents me from sending messages. I've tried 30 times to click the word 'Take Action', but nothing happens.

I need to speak to someone immediately. Case ID: 01550****.
View full review
Cons:
  • No phone number to call even for emergencies
  • Options trading does not have a trailing feature

Preferred solution: I need an explanation of why my account is restricted. I'm losing money because I can't trade. I need immediate customer service.

melanie n Ysc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Death of my husband he has robinhood account no.RHS 71409****

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Contains 1 confidential file for company representatives

He passed away. He has a Robin Hood account, like me.

His beneficiary is me. How can I access his Robinhood account?

View full review

Preferred solution: how I can transfer my husband robinhood money to my robin hood account he passed away and im his beneficiary

1 comment
Guest

Idiot!! Why would you post this on a PUBLIC site that has nothing to do with any company? Take this post down.

Resolved
Myrlande F

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frederick, Maryland

Resolved: Money is not visible in account

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Robinhood - Money is not visible in account
Contains 1 confidential file for company representatives
Updated by user Dec 16, 2024

Company fixed the issue and I have been provided with full refund. The reason I could not reach a real support agent was because they (AI system) had me on hold from my last week's interactions.

Therefore whenever I contacted them, the AI never connect me to a live person chat, because it still see me waiting on cue to connect. It gave me an option to end that connection.

Then, I was able to connect and find out that the refund was done automatically without sending a receipt that explained it. Overall, I am satisfy with the outcome.

Original review Dec 16, 2024
I accidentally sent money to my Robin Hood account and I want to get it back. I can see the receipt that shows the transfer has been completed under HISTORY.

I have contacted Robin Hood online using their support chat for three days now. They are giving me the run around, repeatedly asking if I want to chat with an agent. I just want to get my money back.

What is this? This makes no sense!
View full review

User's recommendation: Their name says it all Robing you (RobinHood)

1 comment
Guest

The postings below are advertising a scam.

Resolved
Lisa S Yfz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walters, Oklahoma

Resolved: No way to contact customer service

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Updated by user May 21, 2025

They provided the way to contact them if login fails. Pissed consumer did not help though. The SEC did.

Original review May 17, 2025

My husband and I are both locked out of our accounts. When it sends an email to verify our identity there is nothing to click on for verification--just a narrative.

Nothing to verify. When we ask for ways to contact support it says go into the app or the website, but if you can't log in you can't go there.

I want Robin Hood to contact me first thing Monday morning before 10:00 a.m. Central standard Time.

View full review

User's recommendation: Don't sign up with them until they fix their app and their website. They have to support their customers.

Anonymous
map-marker Everett, Washington

I did not forget my username and password, but I still can not login to my account. Please help me with this case. My email is loan.t.tran3@***.com

Robinhood - I did not forget my username and password, but I still can not login to my...
Robinhood - I did not forget my username and password, but I still can not... - Image 2
Robinhood - I did not forget my username and password, but I still can not... - Image 3

Every time, I login it shows the message Unable to login, and when I click Need help, I did not belong in 3 options it shows, when I click verify be selfie, it keeps loading forever. I really need help for my situation.

I tried for whole last week until now, I sent email to Robinhood, and still the problem still is the same, never solve.

Please help me asap. Thanks

View full review
Lisa M Rsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No help, I have requested a phone call.since last year

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First off, my husband has passed away, and this account was left to me. I have been trying to get in contact with them.

She was in Jacksonville, Florida; I could have just handed her the paperwork as I was visiting family, but I was told that goes against policy. She did call me to help walk me through the paperwork. My husband was the tech person in our family. I sent him to school for this as I have epilepsy, and staring at a computer screen is not good for me.

I am not tech savvy; I can piggyback off of a text. I did learn how to send the paperwork as I had it notarized at the bank and sent it that day. Mysteriously, they did not receive the photos I sent them the same way I did before. Now all they do is send me an email stating that my case has been closed.

This is a new phone because the last one literally blew up. I have reached out for assistance, but there is no assistance from Robinhood.

Sorry if this *** them off, but them holding his money hostage and doing whatever they are doing is not fair to me, a widow. I begged him not to use them for this reason; you cannot get to a live person.

View full review
Loss:
$30000
Pros:
  • Non
Cons:
  • Everything you can think of

Preferred solution: Full refund

User's recommendation: DO NOT USE THEM

Dave - DVD

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Robinhood Has Been Withdrawing Money From My Account Without Authorization — No Resolution in Sight

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Updated by user May 29, 2025

Not even acknowledged

Original review updated May 14, 2025
Over the past two months, Robinhood has withdrawn over $85 from my checking account without my authorization, on 2/24/25, 3/7/25, and 3/24/25. I want to be absolutely clear: these withdrawals are not only unauthorized but entirely due to Robinhood's error.
This is not a new issue.

In fact, its one of the many reasons I stopped using Robinhood over five years ago. I only regained access to my account because Robinhood support requested it not because I resumed using the platform.
To make matters worse, the original overdraft stemmed from identity theft, something I have explained and documented to Robinhood support multiple times. Yet, their system continues to charge me.
I have made numerous attempts to resolve this issue contacting their support via email and phone but every time they initiate a call to me, I'm placed on hold for 30+ minutes before anyone even picks up.

When I finally do reach someone, not a single representative has been able to offer a solution, and there has been zero meaningful follow-up.
Let me break this down:
-I have not used their service in over five years.
-I have proven the original charges were the result of identity theft.
-I have been charged multiple times without authorization.
Robinhood support has been completely unresponsive and ineffective.
This is not just poor customer service its the unauthorized removal of funds from my bank account. That's THEFT!
Robinhood's negligence and lack of accountability are completely unacceptable.
Unless this is resolved immediately, I will be filing formal complaints with consumer protection agencies, financial regulators, and posting detailed reports like this one across all relevant consumer advocacy platforms.
View full review
Loss:
$85
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: Stay away from this company!

Nica C Dsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot login into my account

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Robinhood - Cannot login into my account

There is a technical bug or glitch error with my Robinhood account. I haven't found any restriction on my account; however, I can't log into my account with the correct email and password.

I have a balance in my account and they can't just rip me off like that. There is no real customer service.

I had emailed them and haven't received any single human response, besides a bot. When I try to log into my account, it keeps showing this statement.

View full review
Loss:
$1800
Pros:
  • Fast and easy to trade
Cons:
  • No customers support service

Preferred solution: Enable my login

User's recommendation: Think wisely before using robinhood

Dennisse Ecm
map-marker Geneva, Illinois

Fraud

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Robinhood - Fraud

The app suddenly wont open. At all.

Ever. Delete, reboot, and reinstall did NOT work. They say to contact support through the website OR the app. The website tells you to do everything through the app, and wont let you do anything on the web, not even log in.

The phone number on the website given to call is fully automated and tells you to request a call THROUGH THE APP. But you cant if the app wont open!! You cant talk to anyone or request anything on the phone, and they tell you to use the app or the website. Circular, fraudulent nightmare.

My money is tied up all week now. I cant do anything, see anything, or talk to anyone. This is unacceptable.

When our investments are on the line, this kind of service is going to make me contact an attorney to get my money back immediately and never use Robinhood again. I should have known to stick with the trusted tools of Schwab or Fidelity.

View full review

User's recommendation: Don’t trust this app. They steal your money and no way to contact them.

Anonymous
map-marker Minneapolis, Minnesota

Close this account

Robinhood - Close this account

They channel money through Robinhood they are scammers and this account needs to be closed immediately. Hate you got used same as me.

View full review

User's recommendation: Watch out for scammers this company was used the same as me

Shawn K Jid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Locked out of account

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I have not been on Robinhood in a few years now, and now that I am ready to start investing again, I am locked out of my account. I have attempted multiple times to follow their inaccurate instructions online.

I have also attempted multiple times to contact customer support but get sent into an endless loop of having to access the account that is inaccessible. I do not have access to my old device or phone number to receive any verification codes.

View full review

User's recommendation: Don’t lose your old number or device

Rick S Icj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Odessa, Florida

Accessibility issues

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I changed my email address, and I am no longer able to access my account. I really want to keep my account and access it with my new email address. Please help.

View full review

User's recommendation: If you must change your email address, make sure you change it first with your account before canceling old email.

Resolved
Texas U Hma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No phone number to contact

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Updated by user Apr 24, 2025

Company fixed the issue and I have been provided with apology. After hundred of mails the finally refund the money

Original review Apr 09, 2025

they decided to close my account because 'the name in the account doesn't match with the ID (the middle name is not in the account). So they decided to close the account.

It has been 2 months, and they don't answer back to my emails or transfer the funds to the linked bank.

Stay away from these scammers! Stay away.

View full review
Loss:
$10000
Pros:
  • Easy to invest
Cons:
  • No customer support phone number

Preferred solution: Full refund

User's recommendation: stay away from this scammers

Robinhood FAQs

Winnie Murugi
PissedConsumer Reporter

Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.

Robinhood FAQs

Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.

Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).

For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.

Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.

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