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Robinhood

Robinhood

www.robinhood.com
What is your customer experience with Robinhood?

Robinhood Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Robinhood has 1.7 star rating based on 5752 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Robinhood to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No comments, Free.
    Cons: No customer service, Customer service, You cannot call for support.

View full overview ›

Media from reviews

I opened a Robinhood account to buy some assets and or open an IRA and since they do not...
Robinhood - I cannot get into my account now, it was okay up until a day ago.Robinhood - I cannot get into my account now, it was okay up until a day ago. - Image 2Robinhood - I cannot get into my account now, it was okay up until a day ago. - Image 3Robinhood - I cannot get into my account now, it was okay up until a day ago. - Image 4Robinhood - I cannot get into my account now, it was okay up until a day ago. - Image 5Robinhood - I cannot get into my account now, it was okay up until a day ago. - Image 6
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Top Robinhood Reviews

Positive Review

"I cannot login and no help available"

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I cannot change my phone number with Robinhood. I've changed my phone number. Every time I try to log in, they send a code to my old phone, which I cannot use!...

Critical Review

"No phone number to contact"

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they decided to close my account because 'the name in the account doesn't match with the ID (the middle name is not in the account). So they decided to close...

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account phone money customer number support customer service email phone number service
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Anonymous
map-marker Buffalo, New York

I need to talk a about my restrictions account to get it lifted

I got a email yesterday morning at 8:04am that my account is restricted I need it lifted right away why is this don't understand

View full review
Resolved
Garrett M Ugn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I opened a Robinhood account to buy some assets and or open an IRA and since they do not allow crypto assets to be transfered to a private wallet I simply wanted my money returned. They refused.

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I opened a Robinhood account to buy some assets and or open an IRA and since they do not...
I opened a Robinhood account to buy some assets and or open an IRA and since... - Image 2
Updated by user Apr 09, 2025

Company fixed the issue and I have been provided with apology. I answered all their questions explain to them that my funds needed to be returned because they did not provide swapping or converting services for sending or receiving assets in New York and that should’ve been disclosed. I sent a copy to the SEC Finra and theFbi

Original review updated Mar 25, 2025

I cannot understand that they could not explain why my account was closed and that they are not giving me back my balance that is just sitting there. I originally sent $50,000 and with the loss of asset value it turned into $44,612.

It is in cash, and it's my money. I tried to use the withdrawal steps when I received a message telling me the bank was not one they dealt with, which is wrong. We both use Chase Bank. I am 72 years old and cannot afford to just lose this money because Robinhood wants to keep it.

Please help. This is theft of funds from a public company.

View full review
Loss:
$50000
Pros:
  • Great for stock or ira investments
Cons:
  • Not for crypto and no phone support incase there is a problem

Preferred solution: Full refund

User's recommendation: Stay away from this Exchange, They have no phone numbers and send back auto emails that mean nothing

Resolved
Keith W Myj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I cannot get into my account now, it was okay up until a day ago.

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Updated by user Apr 05, 2025

Company fixed the issue and I have been provided with apology. Basically I solved the problem while their customer service rep was dragging along giving me many excuses due to my geographical location, but my whole purpose was to close my account after withdrawing my money. I eventually found a way to get into my account by using ID verification

Original review Mar 21, 2025

I have invested money in stocks through Robinhood and have always been able to log in with a two-factor authentication method, but recently when a code is sent to my phone as listed on the site, my phone never receives the code so I cannot get into my account. They have me use Plaid to verify my bank, and I get a code from them, but at the end, it states we have run into a problem!

Every time this happens, it is frustrating because to contact support you have to be logged into your account, but I am unable to log in now and there is no support, nor contact number.

This is ridiculous and scary because I have my money invested in this company. Please help me get my money out, and I will never use this ridiculously inept company again!

View full review
Loss:
$1500
Pros:
  • Easy to invest your money
Cons:
  • No contact number
  • No help
  • No support

Preferred solution: Full refund

User's recommendation: Stay very far away from this company!! They are terribly inept and scary.

Resolved
Aaron D Jtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Aad410@***.edu

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Robinhood - Aad410@***.edu
Updated by user Mar 29, 2025

Company fixed the issue and I have been provided with apology. Robinhood never called me.

After two weeks, I received an email stating that the account restriction had been lifted. Etrade botched my securities transfer, and Robinhood honored E-Trade's reclaim request without my consent.

Updated by user Mar 18, 2025

It's now been a week,and I still have restrictions on my account. I cannot purchase or transfer any of my money.

I have responded immediately to every request and answered each question from the support team.

A new date alerting me of when I will be notified is shown every day, but nothing gets resolved. The date has now changed again to next week with no explanation—a horrific experience for a new customer.

Updated by user Mar 17, 2025

My account is still restricted, and the Robinhood customer service rep I spoke to didn't know what was going on. It's been a week.

Updated by user Mar 12, 2025

Still no response from Robinhood.

Updated by user Mar 12, 2025

It's insane to run a trading platform without the ability to call and speak to someone. Trades are time-sensitive.

Original review Mar 11, 2025
I'm a new customer. I cannot purchase stocks.

This is extremely urgent. My account has been restricted, and the virtual assistant support chat prevents me from sending messages. I've tried 30 times to click the word 'Take Action', but nothing happens.

I need to speak to someone immediately. Case ID: 01550****.
View full review
Cons:
  • Options trading does not have a trailing feature
  • No phone number to call even for emergencies

Preferred solution: I need an explanation of why my account is restricted. I'm losing money because I can't trade. I need immediate customer service.

melanie n Ysc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Death of my husband he has robinhood account no.RHS 71409****

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Contains 1 confidential file for company representatives

He passed away. He has a Robin Hood account, like me.

His beneficiary is me. How can I access his Robinhood account?

View full review

Preferred solution: how I can transfer my husband robinhood money to my robin hood account he passed away and im his beneficiary

1 comment
Guest

Idiot!! Why would you post this on a PUBLIC site that has nothing to do with any company? Take this post down.

Resolved
Myrlande F

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frederick, Maryland

Resolved: Money is not visible in account

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Robinhood - Money is not visible in account
Contains 1 confidential file for company representatives
Updated by user Dec 16, 2024

Company fixed the issue and I have been provided with full refund. The reason I could not reach a real support agent was because they (AI system) had me on hold from my last week's interactions.

Therefore whenever I contacted them, the AI never connect me to a live person chat, because it still see me waiting on cue to connect. It gave me an option to end that connection.

Then, I was able to connect and find out that the refund was done automatically without sending a receipt that explained it. Overall, I am satisfy with the outcome.

Original review Dec 16, 2024
I accidentally sent money to my Robin Hood account and I want to get it back. I can see the receipt that shows the transfer has been completed under HISTORY.

I have contacted Robin Hood online using their support chat for three days now. They are giving me the run around, repeatedly asking if I want to chat with an agent. I just want to get my money back.

What is this? This makes no sense!
View full review

User's recommendation: Their name says it all Robing you (RobinHood)

1 comment
Guest

The postings below are advertising a scam.

Nica C Dsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot login into my account

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Robinhood - Cannot login into my account

There is a technical bug or glitch error with my Robinhood account. I haven't found any restriction on my account; however, I can't log into my account with the correct email and password.

I have a balance in my account and they can't just rip me off like that. There is no real customer service.

I had emailed them and haven't received any single human response, besides a bot. When I try to log into my account, it keeps showing this statement.

View full review
Loss:
$1800
Pros:
  • Fast and easy to trade
Cons:
  • No customers support service

Preferred solution: Enable my login

User's recommendation: Think wisely before using robinhood

Dennisse Ecm
map-marker Geneva, Illinois

Fraud

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Robinhood - Fraud

The app suddenly wont open. At all.

Ever. Delete, reboot, and reinstall did NOT work. They say to contact support through the website OR the app. The website tells you to do everything through the app, and wont let you do anything on the web, not even log in.

The phone number on the website given to call is fully automated and tells you to request a call THROUGH THE APP. But you cant if the app wont open!! You cant talk to anyone or request anything on the phone, and they tell you to use the app or the website. Circular, fraudulent nightmare.

My money is tied up all week now. I cant do anything, see anything, or talk to anyone. This is unacceptable.

When our investments are on the line, this kind of service is going to make me contact an attorney to get my money back immediately and never use Robinhood again. I should have known to stick with the trusted tools of Schwab or Fidelity.

View full review

User's recommendation: Don’t trust this app. They steal your money and no way to contact them.

Resolved
Texas U Hma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No phone number to contact

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Updated by user Apr 24, 2025

Company fixed the issue and I have been provided with apology. After hundred of mails the finally refund the money

Original review Apr 09, 2025

they decided to close my account because 'the name in the account doesn't match with the ID (the middle name is not in the account). So they decided to close the account.

It has been 2 months, and they don't answer back to my emails or transfer the funds to the linked bank.

Stay away from these scammers! Stay away.

View full review
Loss:
$10000
Pros:
  • Easy to invest
Cons:
  • No customer support phone number

Preferred solution: Full refund

User's recommendation: stay away from this scammers

Resolved
David S Jln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Case ID 01550****

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Updated by user Apr 06, 2025

Company fixed the issue and I have been provided with apology. aaaaaa

Original review Mar 20, 2025

I need to access my account to download the 2024 form 1099 for tax purposes.

I cannot log in to my account because the confirmation code that is supposedly sent to my email address never arrives.

I have received responses from four different people at privacy@***.com, but none of the responses have actually dealt with the problem.

I think there is a problem with your automated system that sends out the confirmation codes. Maybe the email address is incorrect.

Check it against the one in the FROM box at the beginning of this message.

Look at it carefully. There are two S's and the T comes before the L.

I am more than happy to talk to someone by phone to get this resolved.

View full review
Cons:
  • If you are having a login problem you are out of luck
  • You cannot do anything with them without logging in
  • You cannot call them

Preferred solution: My 1099 tax form

User's recommendation: Avoid dealing with Robinhood. There are lots of other companies who provide the same services and are much more customer friendly and service oriented.

Joshua J Qmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Southernstylegaming98@***.com

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Robinhood - Southernstylegaming98@***.com

My account says it needs review and that it will be by February 11th. I need to know why it's locked. I haven't done anything wrong and I'm not sure as to why it's locked.

View full review

Preferred solution: I'd like an apology because I have 400$ I can't touch because of a locked account

Resolved
Jovannah S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Account Restricted for No Reason

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I have been using Robinhood for at least two years, and I have never had a problem until today. All of a sudden, there's a restriction on my account without any explanation, and they've also made it impossible to contact anyone because there is no phone number.

They've also even blocked the chat to their customer support. This is crap, and I am pulling my money once this ridiculous issue is resolved.

View full review
Cons:
  • Zero communication
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Not recommended, no communication, impossible to contact anyone real person.

Ron K Wws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Restricted account

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Updated by user Mar 13, 2025

Each time I call customer service I get the same lies, “it will take three days maybe more” “the review team is looking into it” and “we will contact you by email, phone, or on the app”

Original review Mar 13, 2025

As a courtesy I tried to report a wallet address that was engaged in fraudulent activity. My account was not compromised and no personal or account information was giving to the fraudulent account.

During my attempt at communicating with the customer service agent, someone who did not have a good handle on the English language, she tagged my account for fraudulent activity which I did not know until the next day. I called customer service to have the restriction lifted so I could move my money and I was given every excuse why my account was restricted and there was nothing they could do until a mysterious review department, that doesnt have humans that apparently cant speak English and do not understand a calendar, completed the review of my account. The customer service agent said it would be three days. Today marks the tenth day my money is being held without my permission.

Ten days I have watched the market tank and my profits turn into losses because they refuse to lift the restriction on my account. If I can get whats left of my money out of my Robinhood account I am going to move it to an American brokerage, with American customer service, American offices, and anything else American I may have missed!!!

View full review
Loss:
$25000
Pros:
  • Easy app
  • Quick set up
  • Easy investment
Cons:
  • Poor customer service
  • Will hold your money for as long as they want

Preferred solution: I want MY MONEY out of MY ACCOUNT!!!!

User's recommendation: DO NOT PUT YOUR MONEY IN THIS BROKERAGE

Resolved
Waqas A Lvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund

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Updated by user Mar 23, 2025

Company fixed the issue and I have been provided with apology.

Updated by user Mar 10, 2025

Good service

Original review Mar 07, 2025

My account # 311180****18. Today, I saw an account deficit on Cash Availability.

You charged me 4.99 dollars for an order for Robinhood Gold. I never signed up for Robinhood Gold, and when I looked at my order history, this was purchased today at 12 am. I was fully asleep and live alone. Therefore, this is not an error on my part.

It seems as if you are trying to steal money from me.

I want this 4.99 charge reversed due to your scheme. I will report this to all local news stations.

View full review
Loss:
$5

Preferred solution: Full refund

Resolved
Lena J Juo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I'm trying to find out some information on my account and why they are closing it and when to expect my money back.

Updated by user Apr 22, 2025

Company fixed the issue and I have been provided with apology. They sent me a check paid in full. Thanks for everything

Original review Apr 07, 2025

I was buying bitcoin and sending it to my wallet, and then the next thing I know, my account is being closed, and they have over 800 dollars of mine and won't let me withdraw it now. I've sent several emails and received no response. So yeah, I'm trying to figure out how to get my money back or how long it's going to take.

View full review
Loss:
$863

Preferred solution: Full refund

User's recommendation: Think twice before opening up a account with them.

Resolved
Roger D Uzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I cannot login and no help available

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Updated by user Mar 17, 2025

Company fixed the issue and I have been provided with apology. It took about a week for my phone number to be updated. all good now

Original review Mar 01, 2025

I cannot change my phone number with Robinhood. I've changed my phone number.

Every time I try to log in, they send a code to my old phone, which I cannot use! I just want this resolved.

It's been three days! Enough!

View full review

Preferred solution: Full refund

User's recommendation: Make sure you update your phone number before you stop using your old phone

Robinhood FAQs

Winnie Murugi
PissedConsumer Reporter

Robinhood is a financial platform that offers customers commission-free stock, options, gold, and cryptocurrency trading.

Robinhood FAQs

Customers like Robinhood for its commission-free trading on a wide range of assets. However, Robinhood reviews on Pissedconsumer.com indicate complaints regarding fraudulent activity, withdrawal delays, and being hacked.

Customers are not charged for opening an account, maintaining their accounts, or transferring funds. Robinhood only passes down to the customers' fees charged by self-regulatory organizations (SROs).

For Android and iOS devices, go to the Account icon and tap on “Transfers.” Next, select “Transfers to Your Bank” and choose the account you would like to transfer to. Enter the amount you wish to transfer and click on submit. To withdraw via the web app, click on “Account” and then “Banking” to initiate a transfer to your bank account.

Go into your Robinhood app. Tap on the Account icon and then go to settings. Tap on “Account Information” and scroll down to select “Deactivate account”. Follow the steps provided to withdraw any outstanding balance and confirm your deactivation request.

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