New Reviewer

Didn’t help

Want to sell stock and cant figure it out. Im old and not high tech. Need someone to help me figure it out
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ID
#3846520 Review #3846520 is a subjective opinion of poster.
Location
Conyers, Georgia
Preferred solution
Sell stock and money to Truist

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Verified Reviewer
New Reviewer

Como puedo chequear my balance en la targeta

Robinhood - Como puedo chequear my balance en la targeta
Robinhood - Como puedo chequear my balance en la targeta
Robinhood - Como puedo chequear my balance en la targeta
como puedo chequear my balance en mu targeta de robinjon 805329**** ok porfaaaaa jjjjjnnnnn okkkkk h

User's recommendation: my informacion.

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ID
#3809820 Review #3809820 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Try it out

Did not like the experience with customer service they don't know their products and services in my op. The deposit timing is too long for to post to your act. they need to impor in customer service and the deposit timing. will not return here again and not recommend this to my family and others. hope it get better in the further in time.
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ID
#3806152 Review #3806152 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Locked out my account

Been locked out of my account since February. I sent them everything they needed to verify it's me. Still nothing. I look up # on Google none work. I tried # on here. Doesn't work. It's recording to use the app. I CANT IM LOCKED OUT!!!

User's recommendation: Beware.

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ID
#3792534 Review #3792534 is a subjective opinion of poster.
Location
Sharon, Connecticut
Cons
  • Bad costumer service
Preferred solution
Into my account
New Reviewer

Because I can get am

1.5Trying to reset my password . Trying to find out how much money my account can hold? Please help !!! Also I see charges popping up from my account and I I havent used it at all
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ID
#3778748 Review #3778748 is a subjective opinion of poster.
Cons
  • Need to talk to someone
Loss
$30
Preferred solution
Reset password
New Reviewer

Account deactivated

Update by user Jul 19, 2022

Still awaiting resolution

Original review posted by user Jul 19, 2022
I received a message saying my account has been deactivated but I dont know why or how to access my account or stocks that were in the account can someone please contact me its been *** trying to talk to someone about this its very bad that I had to go online and do a search just to find a way to contact customer service

User's recommendation: Use Webull or any other trading platform.

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ID
#3773921 Review #3773921 is a subjective opinion of poster.
Pros
  • Easy to understand
Cons
  • Have no customer service and they steal peoples money
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Activate my card

Update by user Jul 08, 2022

It hasn’t!

Original review posted by user Jul 08, 2022
I have been trying to activate my card for 2days. You make this impossible I have a new phone number that I tried to update in the app but it says the phone number is already on file. But when I got a call back on Thursday you called my old phone number. Is there ANYONE there that can tell me how to activate my debit card?? It should be simple but you make it impossible!!

User's recommendation: Don’t use this company.

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ID
#3743185 Review #3743185 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Mac takes an act of congress to speak to someone on the phone
Cons
  • No way to speak to a live human
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Cannot reach anybody

It is impossible to reach anyone at customer service. Do not use Robin hood investments you will not be able to get Customer service to help you with Is there website

User's recommendation: Do not use Robin hood investments.

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ID
#3717361 Review #3717361 is a subjective opinion of poster.
Cons
  • No easy way in log in
  • Unable to get help
Loss
$25
Preferred solution
I just want an agent to contact me or some way to legitimately be able to reach a customer service agent

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Verified Reviewer
New Reviewer

Once again, I am locked out of my account on my iPhone

Update by user Aug 08, 2022

Luz explained will forward the request to the Dispute Department via email. I could not tell whether she had finished the support chat.

The space where I could type was blocked with a suggestion that I could open another support matter and a place to click on that. I...

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ID
#3710548 Review #3710548 is a subjective opinion of poster.
Cons
  • No phone support if cannot log in
Preferred solution
Let the company propose a solution

Can’t access my account

Attempted to follow your instructions and photos Id wont upload did it twice cant use your app to buy products
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ID
#3667790 Review #3667790 is a subjective opinion of poster.
Location
Grand Junction, Colorado

Verification issues

I can't update my email nor my phone number in the app. There's no way to contact Robinhood directly.
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ID
#3666775 Review #3666775 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

It would not recognize my TIAA bank account so that I can connect it to it

That is the saddest I've ever seen of a lack of customer available it is frustrating and makes everything about the Robin Hood Bank online or through the app completely useless when you're trying to sign up and get started. How could anything be like that and not have a possible number for you to get support? How could that even be a quality banking service? It couldn't be it would be impossible and it loses it value and why would anyone want to sign up with you and your services if you don't even have a way to get a hold of them on the phone for any reason if you ever needed them to be available then just aren't there.

User's recommendation: Yeah if you can't provide a customer support number to actually get a real live agent to help you or walk you through an issue successfully, then then maybe you could at least a blind a call back when requested all little bit quicker than you do that would be wonderful.

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ID
#3666662 Review #3666662 is a subjective opinion of poster.
Pros
  • Trading made simple and no fees
  • Mac takes an act of congress to speak to someone on the phone
Cons
  • No phone number
Preferred solution
I would like to get help with your banking app to be able to recognize my banking with TIAA Bank have an agent walk me through how to get it to recognize my bank or information as a legitimate source

Communication

For the time Ive had my humble account, I have yet to understand how to effectively communicate with Robinhood. Both numbers are computers that send you into a deliberately round Robin. Robinhood -Round Robin! I first requested help concerning the shares and can a client have theirs in hand? No answer. I asked how to transfer funds to my Robinhood card. Ignored. I asked help changing my bank account to another account so I could setup my new recurring payments each month. Again no reply?

User's recommendation: FINA contact may help.

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ID
#3647994 Review #3647994 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Issue account

I am trying to login to my account and keep being directed to contact support to fix the issues with my account.

User's recommendation: Don't *** Customer service basically doesn't exist for this app.

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ID
#3624599 Review #3624599 is a subjective opinion of poster.
Product
Robinhood Account
Preferred solution
I would like access toy account in a timely fashion and if you boast customer care 24/7 on your website, be providing it.
New Reviewer

Sucks that you can't get phone contact service

When you call you hear a short message and then get hung up on. They say to use the app, but that is why I'm calling.

User's recommendation: Open your account elsewhere.

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ID
#3588087 Review #3588087 is a subjective opinion of poster.
Preferred solution
Person to talk to

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