HANNA L Jkx

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Verified Reviewer
| map-marker Rosemead, California

Need 1099 tax form

Updated by user Feb 29, 2024

They allowed me to receive my 1099 form, but informed me that my account is under investigation. The only thing I need is the 1099 form.

I gave up my coins. Everyone is saying that since someone hacked and withdrew them, Robinhood won't reimburse me

Original review Feb 26, 2024
Dear Robinhood Customer Service, I hope this email finds you well. I am writing to request a 1099 form for tax reporting purposes. As you may be aware, my account was recently compromised, and all of my remaining balance in Dogecoin was withdrawn by someone in India. During my attempts to resolve this issue, my call was disconnected, and I have since been unable to log into my account. Despite my efforts to resolve this issue, I have been unable to recover my funds or access my account. However, I still require a 1099 form for tax purposes. I kindly request that you send the form to my email address at your earliest convenience. Thank you for your attention to this matter. Best regards, Hanna Lee
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Cliff S Jld

Frozen accounts

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Robinhood - Frozen accounts
I tried to cash out my crypto investments. When I tried to transfer my money Robinhood froze my accounts for a 7-10 day review. That was 21 days ago. There is absolutely no way to contact Robinhood while your accounts are frozen. If they had frozen my account and did there review within the time they stated, I would have continued to use there app. However, since it has taken more than three weeks. When they finally unfreeze my accounts Im going to pull my funds and never use their app again. I would suggest that anyone thinking about using Robinhood to think again and go with somthing else. I will never use Robbinhood again!
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Loss:
$3
Pros:
  • There are several other sites with better services
Cons:
  • Can lock your account at anytime

Preferred solution: Full refund

User's recommendation: Never use Robbinhood

Larry D Luv

I can't get signed into my app even though I follow the steps that it provides it's still will not let me update my phone number to receive the verification code

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I can't get signed in because it was it sends a verification code to my old phone number and it will not let me update the new phone number even though I follow the steps provided
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Preferred solution: Signed into the app

Tyshay Qub
map-marker Reston, Virginia

CUSTOMER SUPPORT 610502****

CONTACT ROBINHOOD 610502**** CUSTOMER SERVICE, LIVE AGENTS AND HELPFUL, HELPED ME WITH MY BLOCKED ACCOUNT, AND I COULD RETRIEVE MY ACCOUNT
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User's recommendation: CONTACT FOR HELP

Floyd P Dwg

Stolen card

Updated by user Mar 16, 2024

I never used my card, and don't know if I will do any other business online, It's hard to trust anyone with my info specially online.

Original review Mar 15, 2024
I'm trying to contact them to report I've been hacked and there using my info and card.. anyone know how to contact them
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Loss:
$125

Preferred solution: My account recovered and refunded

User's recommendation: Pain in the *** getting a hold of them

Resolved
Heber P Dfn

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Verified Reviewer

Resolved: Lack of support

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Updated by user Dec 30, 2023

Company fixed the issue and I have been provided with apology.

Original review Dec 15, 2023
I opened a fairly big account. I need support and after an hour no response. I am requesting a refund hopefully it will not be an issue.
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Pros:
  • Easy to open an account
Cons:
  • No support

Preferred solution: Full refund

User's recommendation: Donโ€™t open an account

Anonymous
map-marker San Francisco, California

Closed account

Hello, I owe brokage about 3000 dollars after losing about 40k and I got really depress and forgot about the account for along time. now brokage is closing my bank on april and Im just asking if they can reconsider not doing that and give me alittle more time to pay it back. Please help me as much as you can because i need a second chance and I cannot have them close my bank.
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Karen S Kzf

Robinhood

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locked out of account since 2/2/24. No help via phone app or website, since cannot get into account because unable to get verified through text message required.called number found after search and quite sure was talking to hacker... Horrible experience...at a loss at what to do. cannot email Robinhood either...
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Cons:
  • No customer contact
  • No customer service

Preferred solution: access to account

User's recommendation: do not sign up w/ RH

Juan C Vpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsecured Platform. I GOT HACKED !

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I was a victim of a sim-swap *** Reached out to Robinhood support to help manage the situation but they weren't able to provide tangible help. I had to hire a forensic cybersecurity and social justice h4cker who helped me secure investigate my account, devices and identity. My card details and crypto wallet key was stolen and money was moved to external wallet. The hacktivist @Royalbladeworks on Telegram took the details of my case and went to work. He was able to recover ALL my money within weeks . I strongly recommend his professional insights for anyone in such need .
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Loss:
$136000

Preferred solution: Apology

User's recommendation: Report fraud to a specialist: Find Mr Phil Ward on Telegram @ROYALBLADEWORKS

Resolved
Roxy Nie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Ramon, California

Resolved: Locked Out of Account!

Updated by user Jan 26, 2024

Company fixed the issue and I have been provided with apology. Customer service phoned me and was able to unlock my account.

Original review Jan 11, 2024
I was locked out of my Robinhood account and am having issues getting this issue resolved. I attempted to reset my password and have not received the email to do so. No customer service!
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User's recommendation: Stay away from Robinhood

Fredrick T Wwk

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Verified Reviewer

Cannot Authenticate with old phone number to log in

I need to change my phone number so I can authenticat my log in credentials. The verifications code is being sent to my old phone number which I do not have access to anymore.
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Pros:
  • Goid
Cons:
  • None horrible

Preferred solution: Be able to change my phone number.

Edouard T

That I tel you i receive money one my aacct idont nowhere he s comfr

i want you help me please whehttps://cdn0.opinion-corp.com/logo/r/robinhood.png?r=d9e22fe204b5cfd35d464****a7edc6e3d69dfabre the money com frorm
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Preferred solution: Iwant find out where themoney comfrorm

Anonymous
map-marker Mammoth Lakes, California

No way to contact support!!

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This company sucks!! There is no way to talk to a live person or to contact them. I am trying to transfer residual funds out of my account and there is no way to do it. They are CROOKS!!
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User's recommendation: DO NOT INVEST WITH THESE CROOKS!!

Resolved
Rick H Kkh

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Verified Reviewer

Resolved: IMPOSSIBLE to contact a "live" person for help!!

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Updated by user Dec 28, 2023

Company fixed the issue and I have been provided with apology. Provided info and resolved the problem.

Original review Dec 01, 2023
VERY aggravating/frustrating NOT to be able to talk to a "live" person about help with my concerns/problems. Asked for "chat", the ONLY way of "communication" offered. "Hang tight. An agent will call" me was the response. Waited 20 minutes..nothing. The next morning, I checked my phone. It showed that I'd received (and missed) a call from Robinhood at 7:30 AM!!!
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Pros:
  • Easy to add funds
Cons:
  • No customer service

Preferred solution: For NOT being available for the help I needed!

User's recommendation: LIVE people/voices for customer service/ concerns/questions!

Alan S Fdd

ROBINHOOD CONTACT/CUSTOMER SUPPORT

I have been trying to reach someone at Robinhood and it is virtually impossible to contact anyone. Customer Chat does not work when clicked on. It redirects you right back to the home page for RobinHood. I had initially deposited $2,500.00 to play with a few stocks and to date have lost over $2,000.00 leaving just over $480.00. This company needs to be investigated and turned in for not making it easy to contract them at all vis phone, email or chat on line. 1000% wrong. My money is dwindling away and there is nothing that I can do about it...
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Pros:
  • Easy to invest your money
Cons:
  • Very difficult to withdraw fund it is utterly impossible to do so

Preferred solution: A damn phone number to talk with a live person

User's recommendation: Stay away from these crooks