Robinhood
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Robinhood Consumer Issues
CFPB
- Trade restrictions
- Fund transfers
- Unauthorized transactions
PissedConsumer
- Account access
- Password resets
- Phone number changes
Both sources reflect user frustrations with account management and service interruptions. However, technical issues like login and access problems are more common on PissedConsumer. Financial and regulatory concerns, such as trade restrictions and fund transfer problems, dominate the CFPB complaints.
Stone Mountain, Georgia
Robinhood - Review in Financial Services category from ***, ***
- - Cannot download the app to pay the card.
- - Requires direct contact due to slow email responses.
- - A 438 number was provided by the assistant.
Yes. How are doing?
I'm ***. I was calling about my x one card. My assistant put a number on there, which is the o 438 number. My contact information is ***.
And I was calling because I can't I was contacting you. I can't download the app to that credit card to pay it. And I would like I don't wanna keep emailing because y'all take too long to email back, and my issue still isn't resolved.
So I kinda needed to I need someone to contact me so we can get ahold of this thing and so I can figure it out. Thank you.
Oklahoma City, Oklahoma
Because I cannot get my account.I lost my phone I sold the house in the city and i'm now living in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA] at [STREET_ADDRESS], no longer living at thirty five forty one
I lost my phone so I have a new phone. My social security number is the same.
My phone number has changed and I forgot my password. How do I get into my account?
User's recommendation: I recommend it easy to get a hold of you guys so that we can settle things like this.Where you can't get on your account
Chicago, Illinois
Nonexistent customer service at Robinhood
I recently got a Robinhood gold card. I tried to use it for the first time and it doesnt work.
The contact phone number for Support they give you doesnt work.
It hangs up on you immediately. No idea what the point is in having this card.
User's recommendation: Don’t bother with it pointless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deridder, Louisiana
I can get in to the Robinhood app with...
The reviewer tried to contact the company before posting this review.
- - Face ID fails to recognize me at login.
- - Face ID is on and works in other apps.
- - Customer service number is not listed.
I can get in to the Robinhood app with current ID and password, until I get to the Face ID. Then it fails to recognize me.
My Face ID is on and works for other apps. And why dont you list your customer service number.
Whats up with that. Email, ***
- Get me back on the all
- Get me back on the app
Preferred solution: Get back on my account, can’t access it
User's recommendation: Why don’t you list your customer service number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I cannot get in
I cannot login since yesterday I need help please i tried logging of many times I cant do it help please
User's recommendation: Helping me
Saco, Maine
Nothing happened when I followed the directions
- - The user can't reach the four training steps and the site is hard to use.
- - Refund of $400+ to the bank is requested after withdrawal failed.
Hi. No matter what I do.
I cant get to the four steps of training. I would like a refund. My email is lineben50@***.com. I was excited that my bank actually let me purchase this, but you have made it too difficult to really get anywhere with it.
In frustration, I even tried to withdraw the $400+ at the bottom and that didnt work either. You really need to make the website more use friendly. Please refund my $ to my bank, Bangor Savings.
VThank you Linda Bradley lineben50@***.com. Excitement followed by disappointment!
User's recommendation: Good luck!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI HAVE BEEN TRYING TO CONTACT SOMEONE...
The reviewer tried to contact the company before posting this review.
- - I cannot contact support by phone.
- - Card is not activated and payment is requested.
- - DL verification upload keeps failing; service feels sketchy.
I have been trying to contact someone and I am not happy! I have not even activated the card nor used it and they are asking me for payment?
I do not deal with someone who I cannot contact by phone. Something is sketchy about this and I want nothing more to do with this.
When I try to send a copy of my DL for verification it does not work! Help!
Preferred solution: I want nothng more from them just close this and wipe the $50 they say I owe when I have not done anything to owe this.
User's recommendation: do not dela with this Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Unable to reach anyone that works for Robinhood
- - The account holder cannot log in despite password reset attempts.
- - Support is unresponsive: phones fail and emails are automated; funds are substantial.
My name is Marcin Debski and I have an account that I cant log into. I tried changing the password, I tried calling but Robinhood phone number is useless since it wont connect me with anyone.
I sent multiple emails and all I get in response are automated emails that tell me to request help through the app that I cant log into.
I also tried logging in on a computer and I get the same message unable to log in with provided credentials. Considering that I have a substantial amount of money in the account, I am livid that no one will respond to my emails.
User's recommendation: Use different broker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Getting messages for an account that SHOULDNT EXIST
The reviewer tried to contact the company before posting this review.
- - User says a deactivation request from years ago remains open.
- - They say they reached out repeatedly; support is unavailable unless signed in.
I asked years ago for my account to be disabled/deactivated/deleted. No freaking reason why it should be open!
I have reached out multiple times about this same freaking reason.
Do not bother with them if they can't even be bothered to do that much! On top of it, you can't even contact customer support unless you're signed in, which is a load of freaking bull!
Preferred solution: Apology
User's recommendation: DO NOT BOTHER HERE
Pressure to make payment can’t get plaid to connect with PNC bank! Manual process only takes route number! Fourth day of chat service nothing! Spoke with person, tells me to go buy a Apple Card, I ha?
Fourth day trying to make a payment! Chat service is a joke; four people, nothing!
Manual service only takes route number then! Plaid won't connect to PNC bank! Called a live person, told to go buy an Apple Card!
I have an Apple charge card!! Can't make a simple payment.
- No true form of payment processing or communication
Preferred solution: Payment made and close account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vallejo, California
My credit limit
- - Paid $4000, leaving $1000 balance, with $7000 limit.
- - After a $1400 payment yesterday, a near-limit alert appeared.
- - New balance or remaining credit not shown.
I made a payment last week towards my credit card. My total on my credit card for my credit is $7000 at the time I used about $5000 worth of credit on the card.
I made a payment for $4000 leaving the remaining balance of $1000.
I just used the card yesterday and made a payment for 1400 right after I did that I received a message informing me that my limit on my max on my card was almost reached and I did not understand. Why can someone please explain to me why the card is doing this and it is not showing my new balance or my new remaining credit since I made payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Denied Access to my Balance
I want to know my current balance. I do not have a phone.
The company lacks the ability to provide the requested information unless a call is made.
It is too inconvenient. Go somewhere else.
- Investment
- Horrible customer service
Preferred solution: I would like my balance sent to Netspend and the account closed.
User's recommendation: Put your money elsewhere if you want unfettered access to the balance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Munster, Indiana
Need help to resolve debt
Need help to resolve debt I dont want to go with the bankruptcy, but I want to close my account and pay regularly. Please suggest me how do I resolve my issue
Preferred solution: Help
Hi there! Let's say there's a legal team that takes this case serious and can possibly help you out.
This was a issue I was once in and almost sold out my house to get settled but then I'm now happy it is no more and I'm living debt free. If you're interested I can share more with you about this legal Cyber security company.
Kailua Kona, Hawaii
I think I just got hacked about 15hrs ago
- - A scam text claimed access to my account; the number was fake, I gave details to close it, and funds moved to a crypto account; contact was hard.
I got a text that someone was trying to get into my account so I called the number to say it wasnt me that number didnt exist. I googled it, but I think it was a scam app that came up and I gave them the information they needed to close my account, but they transferred all my money to crypto account. Shame on Robin Hood for not having an easier way to get in contact.
User's recommendation: Be very aware of scammer possibilities and the lack of Robin Hood‘s responsibility
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
Help with spam
The reviewer tried to contact the company before posting this review.
- - A transfer was detected at 1:41 EST from a device in Mumbai, India.
- - Not you; call to STOP; the user wonders if they have an old Robinhood account.
I received this text
Robinhood: We detected a transfer today at 1:41 EST from a device located in ***, ***. Not you, Call us on *** to STOP
Did you send?
Im wondering if I have an account there. It was some time ago.
Preferred solution: Answer to text!
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This was some exact issue I faced early January this year until I was only able to get it legally set up with the help of a cyber security company. Did several complains to bank and no positive responses and out of frustrations and fear of losing funds I decided to take things further with the company.