Access account

Recently a breach at Robin Hood necessitated the sending of a code (SMS) when logging in for security verification. When setting up my account I used my landline as my primary phone number, hence unable to receive texts. I have been in contact with customer service and have been asked to send selfies in, I have done this 3 times and for various reasons my photos are unacceptable. I am very close to contacting the Better Business Bureau as this is a problem of Robin Hood's doing not mine. I would like my cell phone installed as met primary contact, or change the login to some other verification other than texting a code. Cell 603 678-**** Landline 603 543-**** Thank you Frank W. Sprague 31 Lewis Place Claremont NH 03743
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ID
#3077794 Review #3077794 is a subjective opinion of poster.
Location
Claremont, New Hampshire
New Reviewer

You might consider a number that doesn’t tell me to use the app to contact you for those of us that are somehow unable to get into our accounts.

Why would I answer this? I simply need to talk to someone and cannot contact you through the app or the web since I cannot log in nor do I get your reset email. I need a call at 201-341-****
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ID
#3075546 Review #3075546 is a subjective opinion of poster.
Location
Hoboken, New Jersey
Preferred solution
Let the company propose a solution
New Reviewer

Something wrong in my account

SadGuys please i didn't what a reversal but i lose money from my account i though i will see it on 2 next busniss day but nothing showing up on my account guys please can you resolve this for me ,that's not gonna happen anymore,i bought something for 3500 but i should get my payment at work on friday,the money they pay me is on unexpectable please guys help.me out with this its really important for me i promise that's not gonna happen anymore,my name is Matthieu Marcelin if you guys need more information about me please let me know.

User's recommendation: 80/.

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ID
#3062834 Review #3062834 is a subjective opinion of poster.
Pros
  • Trade
Cons
  • Cannot contact anyone
Loss
$2500
Preferred solution
Let the company propose a solution
New Reviewer

Cancel account with brokerage cash

Buyfghyuyytttttttfduoufgy I have to go to get my hair and then I will head home so you need me to pick up the washer and dryer for you and Ill call you in the next hour or so I can get it done at the earliest convenience please thank you thank for you thank you so thank for all you please call thank me for the call please call thank me for the call please thank you for sending me the yiop

User's recommendation: Buy.

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ID
#3052042 Review #3052042 is a subjective opinion of poster.
Pros
  • Taking people hard working money
Loss
$11
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have been trying to log into my account but can't since my old phone number is registered to it

Ive been trying to get in contact with the support personnel at Robinhood to fix a problem with my account. I have read and tried all of the different steps they say to fix the issue for me to login. However the problem is that I cant login because my account has my old phone number in it. So when they say to open the app to change my number Im stumped. Because it will only send the verification code to my old number and theres no other way to login. If I login online I cant add my number. I have repeatedly sent out a request form to Robinhood and no one is responding or helping me.
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ID
#3034790 Review #3034790 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Preferred solution
Let the company propose a solution
New Reviewer

Account

Im not able to use my account for any investment. I would like to speak with someone to get my issue resolved.
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ID
#3015472 Review #3015472 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$10000
Preferred solution
Let the company propose a solution
New Reviewer

I would like to talk to a live body

Call me at 919-413-****?????????????????????????????????????????????????????))))!?????????????????????????????????????????????????
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ID
#3010792 Review #3010792 is a subjective opinion of poster.
Pros
  • Easy investing
Cons
  • Website not user friendly
Preferred solution
Nothing

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Verified Reviewer
New Reviewer

Money in account

Robinhood - Money in account
Robinhood - Money in account
Robinhood - Money in account
Robinhood - Money in account
I can't log in I have money in their account they keep texting my house phone which doesn't receive texts and also I may have over deposited funds so that it's going to mess up my credit there's these guys trying to get a hold of these guys is a nightmare I love the site but I swear to God they need to change it

User's recommendation: Good luck. Tell them to *** themselves. Then invest in them.

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ID
#3008554 Review #3008554 is a subjective opinion of poster.
Pros
  • You have instant access
Cons
  • Dghdh
Loss
$70
Preferred solution
I I need to log into the account. You know my account where my money is. I need to make sure I didn't over deposit ASAP and I'm tired of this *** and I'm I can't this is the fourth time I haven't been able to get into their account and I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To better the community

Hey there! Add Shiba Inu to your listings! I'm sure it's on your radar. Just do it, it's time! There is a growing community in the Shiba Inu ecosystem that always asks about Robinhood and why they haven't listed Shiba Inu yet?

User's recommendation: great platform.

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ID
#2987065 Review #2987065 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I need advise how to do investment

can I use my cell phone android to do investment with Robinhood, ??????? I try to comunicate with Robinhood customer service ,but is no possible ; nobody answer the phone ,
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ID
#2948378 Review #2948378 is a subjective opinion of poster.
New Reviewer

Close account

Please help me close my account, I am trying to close my account and need assistance with the process, trying not to make a mistake, really need to speak with a live representative

User's recommendation: Great investment opportunity.

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ID
#2944723 Review #2944723 is a subjective opinion of poster.
Pros
  • Great investment opportunity and investment opportunity
Cons
  • Website not user friendly
  • Risky investment
Loss
$200
Preferred solution
Full refund
New Reviewer

I've been having problems y'all don't answer my emails yeah now y'all *** call service excuse my language just tells me go to that

Yeah I went through covin I went through a freaking hurricane I can't freaking get any help now my phone's got stolen I got a new number and I can't get in any of my accounts because everything's got to be freaking verified my new number is 225-449-**** my new email is m a t h i a s d e v i l l @***.com I don't know what information you need so here it is an abundance my old number was 225-449-**** my birthday is 12 18 1988 social security number 4 3 4 8 1 ** ** address 11540 Donna avenue denham springs Louisiana 70726 I'm a white male and I need I'm pretty pissed off about it thank you please help
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ID
#2913102 Review #2913102 is a subjective opinion of poster.
Loss
$5000
Preferred solution
I would like to get my account to see how much I've lost if I have any money left to do anything with
New Reviewer

I forgot password and not getting emails I have a new phone

I have a new phone number and arent getting emails from you Ive been waiting days can I please get a call back I want to close my Robinhood account

User's recommendation: I’m not too happy right now with Robinhood because the response time isn’t that great.

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ID
#2902009 Review #2902009 is a subjective opinion of poster.
Preferred solution
Into my account for got password

Cant get into account

I broke my phone along with SIM card and don't remember my password to my robin hood account it be nice to have a phone number to someone to help get back my account
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ID
#2901245 Review #2901245 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

Transfer never went to my bank

I had a transfer from Robinhood too bank account and it says completed but it is not in my account would like to speak with someone
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ID
#2896629 Review #2896629 is a subjective opinion of poster.
Location
Poquoson, Virginia
Loss
$177