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Update by user Dec 04, 2020
Detectives are involved, and I just found out that first dispute request from Citibank worked out well, another $1,000 was reversed to the bank. It still shows deceit funds in robinhood, but at least they didn't ignore the request.
Once the warranty comes, detectives will go ahead and investigate them thoroughly. I will keep it posted.
Update by user Nov 30, 2020
I have contacted Identity Theft Report (https://www.identitytheft.gov), and had a report. Then I called the local police department.
A local sheriff visited my house, and had a police report. I sent a Identity Theft Dispute Letter to Robin hood via email, as well as mail.
They still don't have any response since Nov 24, 2020. They sent 2 emails, saying "Our team concluded its investigation and determined that your account was not compromised and that no unauthorized activity took place in your account."Still, nothing happens yet..
Update by user Nov 25, 2020
They just emailed me last night and saying,"After reviewing your account, I see that your transfer activity on 11/19/2020 triggered an ACH compliance alert. This caused our compliance department to place restrictions on your account for your security."That one was not DONE by me, and I have to keep explaining the same situation. I guess I have to upload my id again.
Update by user Nov 25, 2020
I froze my account, and contacted the local police department.
Original review posted by user Nov 23, 2020
I purchased stock with RobinHood.com with the account.
Until November 13, 2020, all activity was done by myself.
As of November 17, 2020, someone hacked my account. They sold nearly all of my shares, withdrew over $1,800 in funds through an ATM in Poland.
The same day, money was withdrawn from my personal CitiBank account that was connected to RobinHood.com in the amount of around $2,000.
It seems the first $1,000 was transferred in Kansas City, MO and the second $1,000 is locked in my RobinHood.com account after I requested to Robinhood on Nov 19, 2020.
When I contacted RobinHood.com, records showed someone made a debit card through that account to withdraw this money, but my actual bank account information was not stolen.
They opened an investigation, but this morning told me they see no fraudulent activity.
THIS IS NOT ME. I AM NOT THE ONE SELLING SHARES AND WITHDRAWING FUNDS.
I need help ASAP!
Product or Service Mentioned: Robinhood Account.
Monetary Loss: $3883.
Preferred solution: Full refund.
Robinhood Pros: Real time price, Trading made simple.
Robinhood Cons: Zero customer service no help against thieves, Robin hood made mistake and took money, Not a safe app.